Terms & Conditions

Welcome to Tripsmiths.com. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tripsmiths Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Tripsmiths’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 25 Bassingham Road, London, United Kingdom, SW18 3AF. Our company registration number is 10502015. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Analytics (Google analytics).

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

To read the terms & conditions of our travel partners, click on one of the following links:

Wild Frontiers Adventure

Wendy Wu Tours

Andante Travels

Cleveland Collection

Arblaster & Clarke

Hurtigruten

Scenic Tours

Iglu Cruise

Healing Holidays

Brightwater Holidays

Trafalgar Tours

Flavours Holidays

Emerald Waterways

Wild Frontiers Adventure - Terms & Conditions

Your reservation is made with Wild Frontiers Adventure Travel Ltd, a company wholly independent of Tripsmiths Ltd.

The following terms and conditions are applicable to tours operated by Wild Frontiers Adventure only.

The following booking conditions form the basis of your contract with Wild Frontiers Adventure Travel Ltd t/a Wild Frontiers, company registration number 4498708 of The Granary, Barkston, Grantham, Lincs NG32 2NS. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.

These booking conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to "holiday", "booking", "contract", "package", "tour" or "arrangements" mean such holiday arrangements unless otherwise stated.

In these booking conditions, "you" and "your" means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them as the context requires. "We", "us" and "our" means Wild Frontiers Adventure Travel Ltd t/a Wild Frontiers.

Making A Booking:

1.1 To make a booking, you must complete our booking form. This must be signed (or ticked in the appropriate place on online booking) by the first named person on the booking ("party leader"). The party leader must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By signing the booking form, the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.

1.2 The completed signed booking form must then be sent to us together with the payments referred to in clause 2.1 below.

1.3 Subject to the availability of your chosen arrangements, we will confirm your holiday by issuing a booking receipt. This receipt will be sent to the party leader. Please check this receipt carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending it out (five days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.

1.4 Your confirmation invoice, which will then be dispatched, will detail your chosen arrangements. If your confirmation invoice itemises the cost of any flight(s) (whether including or not any transfers) separately to the other arrangements then such flight(s) and transfers will not form part of any package within the meaning of the Package Travel, Package Holiday, and Package Tours Regulations 1992 and you will have a separate contract with us for any such flight(s) and transfers. Such arrangements will be financially protected under the ATOL scheme as a Flight-Plus (see clause 18). Our only obligations under such a contract are to reserve a seat for you with your confirmed transport provider(s) (or such other provider(s) as may be substituted), provide you with a ticket for travel or other equivalent means of accessing your transport where no paper ticket is issued, and to choose the supplier(s) in question with reasonable skill and care. The transport provider(s) conditions of carriage will also apply. Clauses 11.1 and 6 of these booking conditions will not apply to any such flight and transport arrangements.

1.5 We will communicate with you by e-mail in relation to your booking. You must accordingly check your e-mails on a regular basis. We may also contact you by telephone and/or post if we cannot, for whatever reason, contact you by e-mail. Certain documents may need to be sent by post. References in these booking conditions to "send" and "in writing" include communication by e-mail.

1.6 If booking online, any acknowledgement of your booking request we send you is not a confirmation of your booking. This will come once the booking has been confirmed in the form of either a booking receipt or confirmation invoice.

2. Payment:

2.1 In order to confirm your chosen holiday, a deposit of £400.00 per person for escorted tours, or 20% of the total tour cost for a tailor-made trips (please note that depending on your chosen arrangements the required deposit may be different to these amounts. If it is we will advise you accordingly at the time of booking) must be paid at the time of booking. In addition some tours may require further interim payments.

2.2 The balance of the holiday cost must be received by us not less than 60 days prior to departure. This date will be shown on the confirmation invoice. Reminders are not sent. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 5 depending on the date we reasonably treat your booking as cancelled

2.3 In the case of international payments you should ensure that the full invoice amount, is received by us after all bank charges have been levied.

3. Your Contract:

A binding contract between us comes into existence when we despatch our booking receipt to the party leader. We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim") except as set out below. We both also agree that any claim (and whether or not involving any personal injury) must be dealt with under the AITO arbitration scheme (if the scheme is available for the claim in question and you wish to use it - see clause 16.2) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).

4. Passports, Visas and Health Matters:

4.1 The passport and visa requirements applicable at the time of printing to British citizens for the holidays we offer are shown on our customer documentation. Requirements may change and you must check the up to date position in good time before departure. A British passport presently takes approximately 2 to 6 weeks to obtain. If you or any member of your party is 16 or over and haven't yet got a passport, you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) to or through which you are intending to travel.

4.2 Details of any compulsory health requirements applicable to British citizens for your holiday are shown on our customer documentation. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org. Information on health abroad is also available on www.nhs.uk/Livewell/Travelhealth. At the time of publication of thess booking conditions, we are not aware of any compulsory health requirements applicable to British citizens taking any of the holidays featured in this booking conditions. For holidays in the EU/EEA you should obtain an EHIC (European Health Insurance Card) prior to departure from www.ehic.org.uk. An EHIC is not a substitute for travel insurance. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. Please therefore check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information.

4.3 It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty, costs or expenses being imposed on or incurred by us, you will be responsible for reimbursing us accordingly.

5. Cancellation By You:

5.1 Should you or any member of your party need to cancel your holiday once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us at our offices. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges. Amendment charges are not refundable in the event of cancellation.

Period before departure within which written Cancellation charge per

notification of cancellation is received by us person cancelling

60 days or more prior to departure Loss of Deposit

59-46 days before departure 30% of tour cost

45-28 days before departure 60% of tour cost

Less than 28 days 100% of tour cost

5.2 Any payments for flights are non-refundable

5.3 Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

5.4 On private bookings where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly.

5.5 See clause 9 "Changes by you" if any member(s) of your party are prevented from travelling.

6. Cancellation By Us:

6.1 We start planning the tours we offer many months in advance. Occasionally, we have to make changes to and correct errors in brochure and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Please note, our escorted group holidays require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular holiday have not been received, we are entitled to cancel it. We will notify you of cancellation for this reason at least 45 days prior to your departure.

6.2 Most changes are minor. Occasionally, we have to make a "significant change". A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know as a tour operator, we can reasonably expect to have a major effect on your holiday. Significant changes are likely to include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away, a change of outward departure time of 12 or more hours, a change of UK departure point to one which is more inconvenient for you and, in the case of tours, a significant change of itinerary missing out one or more major destination substantially or altogether.

6.3 If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-

(a) (for significant changes) accepting the changed arrangements or

(b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. You must pay the applicable price of any such holiday. This will mean your paying more if it is more expensive or receiving a refund if it is cheaper or

(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us. As referred to above please be aware that this clause does not apply to any flight(s) and/or transfers which do not form part a 'package' bought from us (see clause 1.4 for details of what constitutes a package). Accordingly you should ensure that you have adequate travel insurance to cover you in the event that your tour is cancelled and you no longer wish to make use of any flight(s) and/or transfers which have not also been cancelled.

Please note, the above options are not available where any change made is a minor one. A change of flight time of less than 12 hours, airline (except as specified in clause 19 "Flights"), type of aircraft (if advised) or destination airport will all be treated as minor changes.

6.4 If we have to make a significant change or cancel we will as a minimum, where compensation is appropriate, pay you the compensation payments set out in the table below depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where (1) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached (see above). No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where a change is a minor one.

Please also see clause 20 "Delay and Denied Boarding Regulations".

6.5 Very rarely, we may be forced by "force majeure" (see clause 13) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

7. Foreign and Commonwealth Office Advice:

The Foreign and Commonwealth Office publishes regularly updated travel information on its website www.gov.uk/foreign-travel-advice which you are recommended to consult before booking and in good time before departure.

8. Surcharges:

8.1 The price of your holiday is subject to surcharges in the event of any change in our transportation costs or in dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports or in the exchange rates which have been used to calculate the cost of your holiday. Even in these cases, we will absorb an amount equivalent to 2% of the holiday price, excluding any amendment charges. Only amounts in excess of this 2% will be surcharged. If this means paying more than 10% on the holiday price you will be entitled to cancel your holiday and receive a full refund with the exception of any amendment charges or alternatively purchase another holiday from us as referred to in clause 6 "Changes and Cancellation by us". You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out in clause 6.

8.2 We promise not to levy a surcharge within 30 days of departure. No refund will be payable during this period either.

9. Changes by You:

9.1 Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of £50.00 per person will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. A change of holiday dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the holiday price where, for example, the basis on which the price of the original holiday was calculated has changed.

9.2 If any member of your party is prevented from travelling, the person(s) concerned may transfer their place to someone else (introduced by you) providing we are notified not less than two weeks before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of £50.00 must be paid before the transfer can be effected. Any overdue balance payment must also be received. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight.

10. Special Requests and Medical Conditions/Disabilities:

10.1 If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.

10.2 We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as "standard" bookings subject to the above provisions on special requests.

10.3 If you or any member of your party has any medical condition or disability which may affect your holiday or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking or the condition / disability develops after booking, cancel when we become aware of these details.

10.4 The Company reserves the right at any time to require the Client to produce a doctor's certificate certifying that the Client is fit to participate in the tour. Horse riding and trekking questionnaires might also be required.

10.5 By booking you acknowledge that you understand the potential risks and hazards that can be involved in tours of this kind to often remote and inhospitable locations. Such risks may increase the risk of injury or illness, loss or damage to property, discomfort and inconvenience.

11. Liability:

11.1 We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

11.2 We will not be responsible for any injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -

‑ the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or

‑ the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or

‑ 'force majeure' as defined in clause 13 below

11.3 Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract and any excursion you purchase whilst on holiday. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

11.4 The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in clause 11.1. We do not make any representation or commitment that all services will comply with applicable local laws and regulations and failure to comply does not automatically mean we have not exercised reasonable skill and care.

11.5 Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £500 per person affected unless a lower limitation applies to your claim under this clause or clause 11.6 below. You must ensure you have appropriate travel insurance to protect your personal belongings. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 11.6 below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.

11.6 Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea or rail carrier to which any international convention or EU regulation applies, our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as referred to below. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the international convention or regulation which applies to the travel arrangements in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens Convention for international travel by sea (as amended by the 2002 Protocol where applicable) and COTIF, the Convention on International Travel by Rail). Where a carrier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request.

11.7 Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses (including without limitation, self employed loss of earnings).

12. Travel Insurance and next of kin:

12.1. We consider adequate travel insurance to be essential. You must give details in writing of your incurrence policy (insurer, policy number, 24 hour emergency assistance contact details).

12.2 Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check insurance policies. The tour is a journey of a hazardous nature and you should ensure that such insurance fully covers all personal requirements including medical expenses, repatriation, helicopter rescue and air ambulance in the event of accident or illness.

12.3. You must give to us the name, address and telephone numbers of your next of kin or persons to be notified in the event of an emergency.

13. Force Majeure:

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of "force majeure". In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

14. Our Tour Leader:

We will appoint a Tour Leader(s) who will represent the us and assist with the proper and safe running of you and your fellow participants' escorted group tour. You must accept the decisions of the Tour Leader who shall have the discretion to make decisions and take action which may impact on your tour. If your physical condition or behaviour is such as to affect the well-being of yourself or other members of the group or the enjoyment of other members of the group, you may be asked to leave the tour without any right to refund. If you wish to leave the group temporarily, you will be asked to sign a release form.

15. Safety Standards:

Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may often be lower.

16. Complaints:

16.1. In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform our local representative or agent (if we have one) and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our Tour Leader/representative/agent and the supplier concerned (as applicable) as soon as possible. If we do not have or you cannot contact our Tour Leader or local representative or agent and any complaint or problem is not resolved to your satisfaction, you must contact us in the UK using the contact details we have provided you with during your tour, giving us full details and a contact number. Until we know about a complaint or problem, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 7 days of your return to the UK giving your booking reference and full details of your complaint. Only the party leader should write to us. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

16.2 If you book and reside in the UK, any disputed and unresolved complaint may be referred to the low-cost AITO Independent Dispute Settlement Service (details available on request). Claims which exceed £2,500 per person or £10,000 per booking or which arise principally or exclusively in respect of (or as a consequence of) illness or physical injury are not admissible for settlement under the service.

17. Suppliers:

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable international conventions (see clause 11.6). Copies of the relevant parts of these terms and conditions and of the international conventions are available on request from ourselves or the supplier concerned..

18. Financial Protection:

18.1 Your arrangements may constitute a Flight-Plus which will be protected by the ATOL scheme. If this is the case it will be detailed on your confirmation invoice and the price of your flight(s) (including any transfers as applicable) will be itemised separately to the cost of any other arrangements you book with us. In such a case your flight(s) and any applicable transfers will form a separate arrangement for which you will have a separate contract with us and they will not form part of a package within the meaning of the Package Travel, Package Holiday, and Package Tours Regulations 1992. The flights and transfers we arrange as part of a Flight-Plus will be sold by us as ATOL holder. The Flight-Plus itself will be protected by our ATOL. Your Flight-Plus includes, as applicable, the flight(s), transfers, and your other tour arrangements.

18.2 We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 5975). When you buy an ATOL protected flight or flight inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Please note: Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme *The air inclusive holidays and flights we arrange are ATOL protected providing they are made available in the UK. For further information, visit the ATOL website at www.atol.org.uk.

18.3 As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT) (membership number 5228), Wild Frontiers Adventure Travel Ltd has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992.In the event of Wild Frontiers Adventure Travel Ltd's insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly with Wild Frontiers Adventure Travel Ltd. In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled, you may claim repatriation to the starting point of your non-flight package.

19. Flights

19.1 In accordance with EU Regulation No 2111/2005, we are required to bring to your attention the existence of a "Community list" which contains details of air carriers who are subject to an operating ban within the EU. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm

19.2 We are also required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.

19.3 If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 9 "Changes and cancellation by us" will apply. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time.

19.4 Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs.

19.5 Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.

20. Delay and Denied Boarding Regulations:

20.1 In the event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as is legally required by the Denied Boarding Regulations (see below). The ferry, tunnel or rail operator is similarly responsible in relation to any delayed or cancelled sea crossing or international rail departure. Except where otherwise stated in our brochure or on our website, we regret we cannot provide any assistance in such circumstances other than information and advice to the extent we are in a position to do so.

20.2 We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any airline concerned may however provide refreshments etc. We cannot accept liability for any delay which is due to any of the reasons set out in clause 11.2 of these Booking Conditions (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time.

20.3 If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to passengercomplaints@caa.co.uk or see www.caa.co.uk - Referring Your Complaint to the CAA .

21. Excursions/Activities:

21.1 We may provide you with information (before departure and/or when you are on tour) about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions which are neither run, supervised, controlled nor endorsed in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in clause 11.1 of our booking conditions will not apply to them. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.

21.2 We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities or excursions referred to in our brochure, on our website and in our other advertising material which are not part of our contract are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to area information and/or such outside activities or excursions which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.

22. Brochure/Website/advertising material:

The information contained in our brochure, on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen holiday (including the price) with us [or your travel agent] at the time of booking.

Wendy Wu Tours - Terms & Conditions

Your reservation is made with Wendy Wu Tours UK, a company wholly independent of Tripsmiths Ltd.

The following terms and conditions are applicable to tours operated by Wendy Wu Tours only.

1 - YOUR HOLIDAY CONTRACT

The first named person on the booking ("lead name") must be authorised to make a booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By making a booking the lead name confirms that he/ she is so authorised. The lead name is responsible for making all payments due to us and to indemnify us for the liability of all party members. The lead name must be at least 18 when the booking is made.

After we receive your booking request and all appropriate payments (see clause 4 "Payment" below), if the arrangements you wish to book are available, we will issue a confirmation invoice. A binding agreement will come into existence between us when we dispatch this invoice to the 'lead name' or your Travel Agent. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim, or other matter of any description which arises between us ("claim") (except as set out below). We both also agree that any claim (and whether or not involving any personal injury) must be dealt with under the ABTA arbitration scheme (if the scheme is available for the claim in question and you wish to use it - see clause 14) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings can either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).

Your invoice will be sent to your travel agent or the lead name on the booking if you have booked direct with us. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending it out (five days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.

If you wish to change or cancel any arrangements later you may have to pay an amendment or cancellation charge (See Clause 8).

2 - YOUR FINANCIAL PROTECTION

We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 6639). When you buy an ATOL protected flight or flight inclusive holiday* from us, you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you, and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

*The flights and flight-inclusive holidays we arrange are ATOL protected providing they are made available in the UK. For further information visit the ATOL website at www.atol.org.uk.

We are a member of ABTA (ABTA number W7994). If your holiday does not include flights, ABTA will financially protect your holiday by ensuring you receive a refund or, if your arrangements include return travel to the UK (other than flights) you are returned to the UK in the event that your holiday cannot be provided as a result of our insolvency. Please go to www.abta.com for a copy of the guide to ABTA's scheme of Financial Protection.

ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct.

For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint (see clause 14), contact ABTA at 30 Park Street, London, SE1 9EQ or see www.abta.com.

3 - YOUR HOLIDAY PRICE

Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.

We reserve the right to increase / decrease and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.

Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, in the event of any change in our transportation costs or in dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports or in the exchange rates which have been used to calculate the cost of your holiday.

Even in the above cases, only if the amount of any increase in our costs exceeds 2% of the total cost of your holiday (excluding insurance premiums and any amendment charges) will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment charges) or alternatively purchase another holiday from us as referred to in clause 9 "If we change or cancel your holiday". Although insurance (where purchased through us) does not form part of your contract with us or of any "package", we will consider an appropriate refund of any insurance premiums you have paid us if you can show you are unable to use/reuse or transfer your policy in the event of cancellation or purchase of an alternative holiday.

Where applicable, you have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out in clause 9 below. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later.

Please note that arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place.

A refund will only be payable if the decrease in our costs exceeds 2% of the total cost of your holiday as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs.

We promise not to levy a surcharge within 30 days of departure. No refund will be payable if any decrease in our costs occurs during this period either.

4 - PAYMENT

In order to confirm your chosen holiday, a deposit of at least £350.00 per person (or full payment if booking within 60 days of departure) must be paid at the time of booking. In some cases the amount of deposit may be higher: where, for example, we need to pre-purchase flights tickets, accommodation or other services. If you wish to purchase the insurance policy we offer, all applicable premiums must also be paid at the time of booking (you must be insured - please see clause 6 on the subject of insurance).

The balance of the holiday cost must be received by us not less than 60 days prior to departure. This date will be shown on the confirmation invoice. Reminders are not sent.

Our preferred method of deposit payment is by bank debit card or credit card. Balance payment may be made by cash, bank debit card, credit card or cheque (providing there is time to clear it to meet the payment schedule shown above - you should allow 5 working days for clearance from the time we receive it). No charge will be made for deposits and balances paid by Debit Card/Switch/Delta. However, in line with most major operators, we will make a charge of 2% for deposits and balances paid by credit card. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date.

Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until a contract between us comes into existence. After that point, your agent will hold the monies on our behalf until they are paid to us. For flight inclusive bookings, all monies paid to any authorised travel agent of ours for your holiday with us will be held on behalf of and for the benefit of the Trustees of the Air Travel Trust subject to the travel agent's obligation to pay such monies to us in accordance with our trading terms unless we fail. In the unlikely event of our financial failure, all monies then held by the travel agent or subsequently paid by you to the travel agent will be held by the agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation on the agent to pay such monies to us.

5 - TRAVEL DOCUMENTS AND VISAS

A Passport with a minimum of six months validity from the intended date of Travel, and contain a minimum of two blank visa pages, is required for travel for all countries in our programme. Visa fees, where required, are included for UK and EU passport holders in all fully inclusive group packages with the exception of holidays to Laos. Non UK passport holders will incur Visa fees at their own expense. Failure to forward passports to Wendy Wu Tours by the date specified on your confirmation invoice so that we can process your Visa application may incur further charges to cover expedited Visa processing. Unless otherwise requested your passport will be returned approximately 4 weeks after receipt by Royal Mail Special Delivery. A charge will be made for faster processing. It is your responsibility to ensure the visa issued to you is correct. Whilst we include the cost of the standard visa application service in your tour price (for UK and EU passport holders), we will pass on any additional charges incurred for non-standard visa processing, or where visa charges are increased following publication of the brochure. Should your visa application be refused for any reason and you wish to cancel your booking the cancellation charges under clause 8 will apply. We make no promises that your Visa application will be successful and we cannot accept bookings conditional on the issuing of a Visa.

Responsibility for documentation accuracy, passport validity and dispatch of documents rests with you. Wendy Wu Tours accepts no responsibility in this regard. Passports and applications should be sent by tracked delivery or in person. We accept no responsibility for passports lost in the post.

It is the responsibility of each passenger to ensure that you carry all necessary passport, visa and other travel documentation as required by the country you are visiting, and that all documents are in date and valid. We do not accept responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements for any part of your holiday. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us in full.

6 - TRAVEL INSURANCE, HEALTH AND SAFETY

It is a condition of booking with us that you take out suitable travel insurance covering at least circumstances leading to the cancellation of your booking and providing sufficient medical cover for illness or injury and repatriation while overseas. You must provide us with the name of your insurers and their 24 hour emergency contact number when you book or as soon as possible thereafter. Wendy Wu Tours will not be liable for any costs incurred by you due to your failure to take out suitable travel insurance from the date of booking. You will indemnify Wendy Wu Tours in respect of any assistance or payment made by us in these circumstances.

Details of any compulsory health requirements applicable to British citizens for your holiday are available from the websites listed below. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org. Information on health can be found at www.nhs.uk and www.fitfortravel.nhs.uk. For holidays in the EU / EEA you should obtain an EHIC (European Health Insurance Card) prior to departure from the Department of Health (www.dh.gov. uk). Health requirements and recommendations may change and you must check the up to date position in good time before departure. The Foreign and Commonwealth Office publishes regularly updated travel information on its website www.gov.uk/foreign-travel-advice which you are recommended to consult before booking and in good time before departure.

7 - IF YOU WISH TO CHANGE YOUR BOOKING

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, we will endeavour to make these changes, but it may not always be possible. Any request for changes to be made must be from the lead name on the booking or your Travel Agent. You will be asked to pay an administration charge as set out below per person and any further cost we incur together with any costs or charges incurred or imposed by any of our suppliers in making this alteration. Examples include:

Minor amendments to the tour booked - £20

Minor amendments made within 30 days of departure - £30

Transferring between tours or changing departure date - £50

Transferring between tours or changing departure date within 60 days of departure is not permitted and cancellation fees will apply

Reissue of airline tickets - £50 plus any non-refundable costs of the cancelled ticket and any additional costs of the new ticket

Once a booking is confirmed no name transfers are permitted within 60 days of departure and will be regarded as a cancellation and cancellation fees apply

It is important to note that some arrangements such as certain types of air tickets cannot be changed after a booking has been made as they are sold as part of your fixed package: any change will be treated as a cancellation in which case cancellation charges will apply.

8 - IF YOU WISH TO CANCEL YOUR BOOKING

Because we start to incur costs in relation to your arrangements from the time we confirm your booking, if you cancel we have to make a charge and the nearer to your departure date you cancel, the higher the charge will be. If you wish to cancel a confirmed booking you must do so by writing to our head office. Cancellation takes effect from the day we receive your letter. Cancellation charges are shown in the table below and will be payable immediately on cancellation. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges. Insurance premiums and amendment charges are not refundable in the event of cancellation:

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned and we have no liability in these circumstances.

9 - IF WE CHANGE OR CANCEL YOUR HOLIDAY

We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in the brochure and website both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. The right is also reserved to change airline, aircraft types, and vessels scheduled for any specific departure. Even after we have confirmed your booking we may have to make alterations to confirmed arrangements. Most such alterations will be minor and of little effect on your overall arrangements and while we will do our best to notify you of any such minor change before your departure, we will have no other liability to you. Occasionally we may have to make a significant change to your confirmed arrangements.

Significant changes include but are not limited to the following (which are illustrative):

Change of UK departure airport. (A change from one London airport to another is not considered a major change. London airports are Heathrow, Gatwick, Stansted, Luton and London City)

Change of your time of departure or return by more than 12 hours

Change of resort

Change of holiday accommodation to accommodation of a lower official rating.

If we have to make a significant change, we will notify you as quickly as possible and offer you the following options:

a. for significant changes) accepting the changed arrangements or

b. purchasing an alternative holiday from us, of a similar standard to that originally booked if available. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other than available holidays. You must pay the applicable price of any such holiday. This will mean you're paying more if it is more expensive or receiving a refund if it is cheaper or

c. cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us

In addition, if you choose (a) or (b) above, and the change is not due to 'force majeure'(see clause 10 "Force Majeure"), you will receive as compensation a credit towards the cost of your arrangements, or any alternative selected, of the amount shown in Scale A below. If you choose (c) we will pay you compensation of the amount shown in Scale B below. In all cases we will have no liability for any other or greater compensation, or for expenses or losses incurred as a result of any change.

No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where a change is a minor one.

10 - OUR LIABILITY TO YOU

(1) We will take reasonable care to ensure that the holiday arrangements we have agreed to make, perform, or provide as part of our contract with you are made, performed, or provided with reasonable skill and care. This means that, subject to these booking conditions, we may accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result solely of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used and you have suffered loss as a result if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

a. the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or

b. the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or

c. force majeure' as defined in clause 11 below

(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract including any excursion you purchase in resort. Please also see clause 12 "Excursions". In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care in performing our contractual obligation as set out above and we do not have any greater or different liability to you.

(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws, regulations and relevant standards of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in clause 10(1). We do not make any representation or commitment that all services will comply with applicable local laws and regulations and failure to comply does not automatically mean we have not exercised reasonable skill and care.

5) As set out in these booking conditions, we limit the maximum amount we may have to pay you for any claims you may make against us.

Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £1,500 per person affected unless a different limitation applies to your claim under this clause or clause 10(6) below. You must ensure you have appropriate travel insurance to protect your personal belongings.

For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 10(6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.

(6) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier to which any international convention or regulation applies, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the international convention or regulation which applies to the travel arrangements in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens Convention for international travel by sea and COTIF, the Convention on International Travel by Rail). Where a carrier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the claim in question. Copies of the applicable international conventions and regulations are available from us on request.

(7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses including self-employed loss of earnings.

11 - FORCE MAJEURE

Except where otherwise expressly stated in these booking conditions, we regret we will not accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of "force majeure". In these booking conditions, "force majeure" means any event, or the consequences of which, we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events are not limited to but may include actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, volcanic activity, seismic activity, fire, pandemics, epidemics and all similar events, natural or man-made, outside our control or that of our agents or suppliers.

12 - EXCURSIONS

We may provide you with information (before departure and/or when you are on holiday) about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in clause 10(1) of our booking conditions will not apply to them. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.

We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities or excursions referred to in our brochure, on our website and in our other advertising material which are not part of our contract are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to area information and/or such outside activities or excursions which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.

13 - COMPLAINT PROCEDURE

If you have a problem during your holiday concerning any service provided as part of the arrangements we have confirmed, you must inform our National Escort or Local Guide (or, if none available, with our local agent or hotel manager) immediately to enable them to try to resolve the matter. Any notification must be put in writing and given to our representative / agent and the supplier as soon as possible. Our emergency number is manned 24 hours a day, seven days a week and is 07984 041625. Until we know about a complaint or problem, we cannot begin to resolve it. If you remain dissatisfied, however, you must write to us within 28 days of your return to the UK giving your booking reference and full details of your complaint. Only the lead name should write to us. If you fail to follow this simple complaints procedure, your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result.

14 - ARBITRATION

Disputes arising out of, or in connection with your booking which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by ABTA Ltd and administered independently. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your application for arbitration and other required documents must be received by ABTA within 18 months of your return from the holiday. Outside this time limit arbitration under the scheme may still be available if we agree, although the ABTA Code does not require such agreement. For injury and illness claims, you can request the ABTA mediation procedure and we have the option to agree to this. Where we act as agent, please bear in mind that your contract is with the supplier of the arrangements concerned. Unless the supplier is also a member of ABTA, only disputes relating to our actions as agent can be dealt with by the arbitration scheme or mediation procedure and not complaints about the arrangements themselves or the acts / omissions of the supplier.

15 - CONDITIONS OF SUPPLIERS

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable international conventions (see clause 10(4)). Copies of the relevant parts of these terms and conditions and of the international conventions are available on request from ourselves or the supplier concerned.

16 - BEHAVIOUR

When you book a Holiday with Wendy Wu Tours Limited you accept responsibility for the proper conduct for yourself and your party whilst on Holiday. If we or any other person in authority is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the holiday of the person(s) concerned. The person(s) concerned will be required to leave the accommodation or other service and we will have no further responsibility to them including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid directly at the time to the service supplier concerned. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party's full legal costs) as a result of your actions.

17 - SPECIAL REQUESTS

If you have any special requests, you must inform us prior to booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. Unless you receive written confirmation from the supplier that a special request will be complied with, you must assume that it will not be. The responsibility for providing the special request lies solely with the supplier and not with Wendy Wu Tours.

We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as "standard" bookings subject to the above provisions on special requests.

18 - FITNESS, MEDICAL CONDITIONS & DISABILITIES

Please note that China and the surrounding regions is a vast area with varying terrain (including steps, steep hills and uneven walkways) which can be difficult to negotiate. An indicated 'tour pace' is outlined clearly in the brochure and in the tour specific Tour Dossiers. It is your sole responsibility to ensure that you are sufficiently fit and well to negotiate these areas, without any adverse effect on the overall group or tour operation. You should check that your proposed areas of travel are suitable dependant on your own health, including any medical condition and/or disability that you may have.

If you or any member of your party has any medical condition or disability which may affect your holiday or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. Should this condition not be met, Wendy Wu Tours

19 - FLIGHTS

In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a "Community list" which contains details of air carriers who are subject to an operating ban within the EU. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm.

In accordance with EU Regulations we are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.

If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 9 "If we change or cancel your holiday" will apply. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time.

Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs.

Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.

20 - DELAY AND DENIED BOARDING REGULATIONS

In the event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as is legally required by the Denied Boarding Regulations (see below). The ferry, tunnel or rail operator is similarly responsible in relation to any delayed or cancelled sea crossing or international rail departure. Except where otherwise stated in our brochure or on our website, we cannot provide any assistance in such circumstances other than information and advice to the extent we are in a position to do so. Any airline concerned may however provide refreshments etc.

We cannot accept liability for any delay which is due to any of the reasons set out in clause 10(2) of these Booking Conditions (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time). In addition, we will not be liable for any delay unless it has a significant effect on your holiday arrangements.

If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience, or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to passengercomplaints@caa.co.uk or see www.caa.co.uk - referring your complaint to the CAA.

Email Disclaimer

E-mails, phone, and facsimile messages to and from Wendy Wu Tours UK may be routinely monitored to keep records relevant to its business, staff training or to detect unauthorised use of its systems.

The information in this e-mail and any files transmitted with it is confidential, may be legally privileged, and is intended solely for the addressee. If you are not the intended recipient any action taken or omitted in reliance on it may be unlawful. We make every effort to keep our network free from computer viruses and accept no responsibility for any damage caused by viruses being passed.

Andante Travels - Terms & Conditions

Your reservation is made with Andante Travels Ltd, a company wholly independent of Tripsmiths Ltd.

The following terms and conditions are applicable to tours operated by Andante Travels only.

2018 Priced Tours - Booking Information

Useful information to guide you through the booking process. Please note that bookings with Andante Travels Ltd are accepted only in accordance with the terms and conditions set out in our full booking conditions, which can be found on our website or are available on request.

Insurance

We strongly recommend that all travellers are covered by comprehensive travel insurance and do not travel against medical advice. You should organise it immediately when you book, to ensure you have cover against possible cancellation charges, medical treatment and repatriation. We will need to know the details of your policy 4 weeks before departure at the very latest.

Deposits and final payments

£300 for tours costing up to £2000 | £400 for tours costing between £2001 and £3000 | £450 for tours costing between £3001 and £4000 | £500 for tours costing over £4000

Balance payment

Balance payments will be requested 2 months before you depart for all tours and we will then send you practical information regarding the tour, flights, hotel and joining instructions.

Cancellation by you

Cancellation charges payable to Andante Travels are calculated on time prior to departure as follows: Up to 56 days: Deposit* / 55 - 41 days: 35% of tour cost / 40 - 29 days: 55% of tour cost / 28 - 8 days: 75% of tour cost / 7 days to date of departure: 100% of tour cost | *plus any invoiced flight costs.

Cancellation by us

If we have to cancel your holiday before the date of departure, you will have the choice of taking an alternative holiday (and paying or receiving a refund/credit in respect of any price difference) or accepting a full refund of all monies paid.

Financial protection

- Flight inclusive tours: we hold an Air Travel Organiser's Licence issued by the CAA (ATOL No. 3552) which provides for your protection in the event of Andante's insolvency. The price of your air holiday packages includes the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme as explained below.

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Andante Travels, and in the event of their insolvency, protection is provided for the following:

1. non-flight packages commencing in and returning to the UK;

2. non-flight packages commencing and returning to a country other than the UK; and

3. flight inclusive packages that commence outside of the UK and Republic of Ireland, which are sold to customers outside of the UK and Republic of Ireland.

1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK and Republic of Ireland are only protected by ABTOT when purchased directly with Andante Travels.

AITO quality charter

Andante Travels is a member of the Association of Independent Tour Operators. The Association represents Britain's leading independent tour operators and encourages high standards of quality and service. Andante Travels abides by the Association's Code of Conduct and adheres to the AITO Quality Charter which can be viewed on www.aito.com. Visit the website to find out more about the Association or call 020 8744 9280.

Whats included

We include as much as possible in the tour price:

Expert Guide Lecturer

Tour Manager (with all groups of 15+)

Scheduled flights unless otherwise stated

Accommodation

Meals with water, and wine where stated; meals are not provided on travelling days

Field notes, tips, entrance to all sites in the program

Committed to sustainable tourism

We work hard to ensure our visits have a positive impact on the ancient places we go to and have been awarded the top 5 star rating by AITO in recognition of our excellence when it comes to sustainable travel.

We are ANDANTE TRAVELS LTD, registered limited company no. 1969761. Registered offices: The Clock Tower, Unit 4 Oakridge Office Park, Southampton Road, Whaddon, Wiltshire SP5 3HT.

The information listed in this brochure is correct as of March 2017.

2017 Booking Conditions

Bookings with Andante Travels Ltd are accepted only in accordance with the terms and conditions set out below. In these Booking Conditions references to "you" and "your" include all persons on whose behalf a booking is made (or any of them). We are Andante Travels Ltd, registered limited company no. 1969761. Registered offices: The Clock Tower, Unit 4 Oakridge Office Park, Southampton Road, Whaddon, Salisbury SP5 3HT United Kingdom. Andante Travels is a subsidiary of Specialist Tours Ltd (company no. 08395250). Andante Travels is a member of AITO and holds ATOL number 3552 issued by the Civil Aviation Authority, which provides for your protection in the event of Andante's insolvency. The price of our air holiday packages includes the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Andante Travels, and in the event of their insolvency, protection is provided for the following:

1. non-flight packages commencing in and returning to the UK;

2. non-flight packages commencing and returning to a country other than the UK; and

3. flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK.

1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Andante Travels.

2017 Booking Conditions

1 PAYMENTS FOR YOUR HOLIDAY

Reservations may be made by telephone or the website. This can be confirmed by card payment over the phone, or will be held for one week, pending receipt of your deposit per person of:

• £300 for tours costing up to £2000

• £400 for tours costing between £2001 and £3000

• £450 for tours costing between £3001 and £4000

• £500 for tours costing over £4000

NB the deposit amount is calculated on the tour price including flights/rail/coach. The contract between us comes into existence when we send out our confirmation invoice which confirms your booking. You undertake to pay for the holiday you have booked and we undertake to provide you with the holiday we describe in the brochure. Please check details on your confirmation invoice including notes on the reverse, and notify us of any errors. If you make a booking on behalf of others as well as yourself, we shall take it that you have the authority of each of those other people to enter into the contract on the basis of these booking conditions and that you and they have agreed to be jointly and severally liable to us. If we are unable to accept your booking, we will of course return your payment to you immediately. The balance payment for all tours is due 8 weeks (56 days) before departure. We will send you a reminder 1 - 2 weeks before the balance due date. If you are making your booking within this period, full payment will be necessary immediately. Post-dated cheques are not acceptable nor will we keep records of credit or debit cards to take payment at the due date. Andante Travels reserves the right to cancel any booking for which full payment has not been received on the due date, and to levy cancellation charges as set out in clause 4 below. Unless otherwise stated, the tour price without flights excludes international flights. We offer some tours where we are unable to book group flights and instead have to book published online fares. As availability and prices of these flights can change significantly, we aim to book them as soon as possible after the tour becomes viable. We will require confirmation that you are still committed to the tour before purchasing these for you as the tickets are non-changeable and non-refundable.

2 INSURANCE

It is a condition of booking that all travellers be covered by comprehensive travel insurance and do not travel against medical advice. You should organise it immediately you book so as to be covered in case of the ill health of yourself, a close relative or your travelling companion. We do not check insurance policies; however we request written details (insurer's name, policy number and emergency contact number) no later than 4 weeks prior to departure. You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover.

3 IF YOU WISH TO MAKE ANY CHANGES to our advertised or your confirmed holiday arrangements, we will do our best to accommodate you but this cannot be guaranteed. Any change is subject to availability and also to payment of an administration fee of up to £50 per person and any associated costs of the change imposed by our suppliers. You should note that airlines may treat a change as a cancellation and create a new booking, charging a 100% cancellation fee.

4 IF YOU HAVE TO CANCEL we must be informed in a letter/fax/email from the person who made the booking. The cancellation takes effect from the date at which the notification reaches our office. You may not transfer your deposit to another tour. Your deposit paid to Andante Travels will be forfeited together with any flight costs which have been invoiced as referred to in clause 1. A further charge will be made which varies with the amount of time between Andante Travels receiving your written cancellation and the tour departure date. The charges made for our tours are as follows:

• Time prior to departure: Up to 56 days: Deposit* / 55 - 41 days 35% of tour cost / 40 - 29 days: 55% of tour cost / 28 - 8 days: 75% of tour cost / 7 days to date of departure: 100% of tour cost

*plus any invoiced flight costs

5 TRANSFER OF BOOKINGS If you are unavoidably prevented from taking your holiday you may (as long as this is not less than 30 days before departure), find another person to take your place. This right of transfer is subject to a fee of £50 per person. You and the transferee shall be liable to Andante Travels for the payment of the balance, together with any additional charges imposed by the suppliers providing the component parts of your holiday. You are not permitted to transfer your booking to another tour.

6 IF WE HAVE TO ALTER Although it is unlikely that we will have to make any changes to your travel arrangements, the tour itinerary, or tour staff, we reserve the right to do so because we plan many months in advance. Where a change is a minor change, such as a change to your tour manager or a site change, we will, if practical, advise you before departure, but we are not obliged to do so. When a change is a significant change (such as an alteration to your flight time by more than 12 hours, or a change to a lower standard of accommodation for the whole or a major part of your holiday), we will advise you as soon as is reasonably possible if there is time to do so before departure. You may then either accept the change, or take an alternative holiday (paying or receiving a refund / credit in respect of any price difference), or withdraw and accept a full refund. In addition, in appropriate cases, we will pay compensation in accordance with the table in clause 7 (on the assumption that the full balance has been paid) subject to the exclusion referred to in clause 7. In the unlikely event that we become unable to provide a significant proportion of your trip after you depart, we will make alternative arrangements for you to continue the trip at no extra charge, or, if this is impossible, or you do not accept these alternative arrangements for a good reason, we will provide you with transport back to your point of departure. In addition, if appropriate, we will pay you compensation of an amount which is reasonable taking into account all the circumstances. Compensation will not be considered appropriate, for example, in cases where we are unable to provide your contracted holiday services as a result of force majeure (See clause 8).

7 IF ANDANTE TRAVELS HAS TO CANCEL your holiday before the date of departure, you will have the choice of taking an alternative holiday (paying or receiving a refund/credit in respect of any price difference) or accepting a full refund of all monies paid. In addition, in appropriate cases, and subject to the following exceptions, we will pay you compensation as set out below. Compensation will not be payable and no liability beyond offering the choices referred to in this clause and clause 6 can be accepted where (1) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) we have to cancel because of underbooking or (3) the change is not significant. Underbooking is the situation in which the minimum number of bookings required to run a tour is not met. We will notify you no later than 8 weeks before departure where this is the case. We are not liable to pay you any additional travel or any other costs, expenses or losses which you incur as a result of any change or cancellation by us (such as for connecting flights or other travel arrangements), or for any insurance premiums.

Period before departure within which a major change or cancellation is notified to you: Compensation per person per booking (on top of full refund)

More than 21 days Nil

8 - 21 days £50

7 days or less £75

The above sets out the maximum extent of our liability under this clause and we regret we cannot meet any expenses or losses you may incur as a result of inconvenience suffered.

8 FORCE MAJEURE Except where otherwise expressly stated in these conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of "force majeure". In these conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

9 PASSPORTS AND VISAS All travellers are responsible for ensuring that they have a valid passport (NB some countries require a passport valid for 3-6 months after travel). We require full passport details no later than 4 weeks prior to departure for airline bookings. We will advise British citizens with a British passport if a visa is required. A visa might not be issued if the passport is valid for less than six months after the date of your return. It is therefore very important to check and renew your passport in good time. We will advise British citizens holding a British passport of the current situation with regard to obtaining a visa for the country you visit. For some countries the process and rules can change without warning, but we are very experienced in adapting and continuing with visa procurement where group visas are required. For those tours where it is necessary for you to visit the embassy in person, we will use all reasonable efforts to assist British citizens who hold a British passport to get a visa. However, obtaining one is your responsibility and not part of our contract. You will need to pay all costs incurred in applying for or obtaining a visa. We cannot be held responsible for any changes in the visa process or for any refusal or failure of any country's authorities to grant a visa to any individual. If you cannot obtain a visa and have to cancel as a result, we regret cancellation charges as set out in our booking conditions will apply. If you are not a British citizen with a British passport, you are responsible for making sure that you aware of and have the relevant documentation. Please contact the embassy concerned. For all clients, all passports, visas, travel insurance and health certificate requirements are your responsibility. Andante Travels accept no responsibility for any delay or expense incurred through any irregularity in your documents. For regular updates on visa requirements or any travel or safety advice for British Citizens planning to travel overseas, see the Foreign Commonwealth Office (FCO) website: www.fco-gov.uk which you should visit before making a final decision regarding your destination.

10 COMPLAINTS in respect of matters arising during the holiday must be reported to staff immediately so that any problem may be remedied on the spot. Our priority is to give you an enjoyable holiday, and we strive very hard to do so. However, if our staff are unable to help, and you still have a complaint, you should put it in writing at the time and then send it to us within 30 days of your return. Failure to take these steps may hinder our ability to resolve the problem and/or investigate it fully and in consequence, your rights under the contract may be affected. We regret we cannot accept liability for any claims which are not notified to ourselves and/or our suppliers strictly in accordance with this clause. If you are ill whilst on holiday, report your illness to our representative, consult a local doctor and also consult your GP on return to the UK. Should you then wish to make a claim against us as a result of that illness you must provide us with details of both the local doctor whom you saw, and your GP, together with written authority for us to obtain a medical report from both those doctors.

11 ARBITRATION If you have a dispute with Andante Travels which you are unable to resolve, you may call upon the low-cost AITO Independent Dispute Settlement Service (details on request). Claims which exceed £2,500 per person or £10,000 per booking, or claims in respect of illness or physical injury are not admissible under the service. The costs under this scheme, should the award go against you, are minimal compared with those in a court of law. If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the ABTOT Travel Industry Arbitration Service. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close. Details of this scheme are available from The Travel Industry Arbitration Service, administered by Dispute Settlement Services Ltd at 9 Savill Road, Lindfield, Haywards Heath, West Sussex, RH16 2NY or from ABTOT, 117 Houndsditch, London EC3A 7BT. This scheme cannot however decide in cases where the sums claimed exceed £1,500 per person or £7,500 per booking form, or for claims which are solely or mainly in respect of physical injury or illness or the consequence thereof.

12 SPECIAL REQUESTS If you have any special requests, please inform us of these in writing at the time of booking. We will advise the relevant suppliers but cannot guarantee that they will be met. Furthermore, Andante Travels has no liability to you if such requirements are not met. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request.

13 CLIENT BEHAVIOUR When you book a holiday with Andante Travels you accept responsibility for the proper conduct of your party. Andante Travels reserves the right in its reasonable discretion to terminate the holiday of any member of your party whose conduct is disruptive or detrimental to the enjoyment of other clients, or whose conduct may prejudice the reputation of Andante Travels with our suppliers or hotel owners. In that situation, Andante Travels shall have no further responsibility or liability to you. The departure of a coach, ship or train will not be delayed for passengers who are not on board by the stated departure time.

14 YOU MUST BE FIT AND WELL to take part on one of our tours. Many of our programmes involve a great deal of walking in cities or scrambling over rough terrain on archaeological sites which can be difficult to negotiate and physically tiring. We rely on your assessment of your own ability to participate in a tour. If you have any reservations regarding your fitness for a trip, please ring us. Under no circumstances should you travel if your doctor has or would advise against it. If you are infirm, disabled or unfit in any way or have any medical condition which will or may affect your tour arrangements, it is imperative that you inform Andante Travels so that we may give you advice as some of the tours would be very unsuitable or even dangerous for you. If you know that you need help, you should bring a helper with you, whose participation is subject to availability and the full tour price. Andante Travels reserves the right to refuse to take participants who have not provided all relevant details of any medical condition, disability, infirmity or other factors which affect your ability to fully participate in the holiday at the time of booking or as soon as any such condition etc. develops, if later. Bookings are accepted on the understanding that they appreciate the possible risk inherent in archaeological travel and that they undertake the tours, walks or expeditions featured in our brochure, on that basis. It should also be noted that as we travel very often to remote destinations, the general levels of comfort and services are lower than would be found in the UK and the EU. It is essential that you understand the nature of the trips we offer and that you are able to participate in all the activities included in your chosen itinerary. If you have any doubts as to your own physical limitations then this is not the holiday experience for you!

15 BROCHURE ACCURACY Andante Travels reserves the right to change any of the prices, services or other particulars contained in this brochure at any time before we enter into a contract with you. If there is any significant change, we will notify you before you enter into such contract. All information is given in good faith and believed correct at the time of printing. Whilst every effort is made to ensure accuracy, occasional errors do occur and you must therefore check your holiday details carefully.

16 FLIGHTS, FERRIES and TRAINS In some cases a return flight at a later date can be arranged if this is requested at the time of booking (see clause 3 for administration charge for any such changes). The majority of flights are scheduled and at the time of going to press these are not confirmed. In accordance with EU regulations we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows: Aeroflot, Aeromexico, American Airlines, Aegean Airlines, Air France, Air Malta, Alitalia, Atlasjet, Austrian Airlines, British Airways, Croatian Airlines, Easyjet, EgyptAir, El Al, Flybe, Iberia, Interjet, KLM, LAN, Lufthansa, Malaysia Airlines, Monarch Airlines, Olympic Airways, Royal Jordanian, SAS, South African Airways, TAP, Thomson Airways, Thomas Cook Airlines, Tunisair, Turkish Airlines, Uzbekistan Airways, Vietnam Airlines, Virgin Atlantic Airways.

We will confirm the actual carrier for your holiday at the time of booking or, if not known at this stage, as soon as we become aware of this. Please note the existence of a "Community list" (available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm) detailing air carriers that are subject to an operating ban with the EU Community. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as a result of which we/ the carrier are unable to offer you a suitable alternative clause 7 will apply. See also clause 19.

IMPORTANT: Customers booking their own flights should not do so until Andante has confirmed the holiday will operate (at the latest two months before departure) as all group tours are subject to a minimum number of bookings being achieved and are responsible for their own transport to / from the airport.

17. FLIGHT & OTHER TRAVEL DELAY & CANCELLATION There is no guarantee that flights, trains or ferries will depart at the time specified, and Andante Travels does not have any liability to you for any delay. In the event of a delay or cancellation at your point of departure, the airline is responsible for providing assistance (Denied Boarding Regulations -(see clause 18 below). In this situation, where you have booked your flights with us, we will endeavour to provide you with as much information and general assistance as we are able to in the circumstances. However, please bear in mind that we will be reliant on the airline concerned for information and this can be limited and/or take time to obtain. Depending on your location and the means available for communication with you, it can also be difficult to get information through to you quickly. The following is a general summary of the position where you have booked your flights with Andante Travels depending on when a flight delay or cancellation occurs. A similar situation will apply where delay or cancellation affects other forms of transport. 1. If you have yet to depart the UK on your holiday, we would continue with our plans until the flight is cancelled with no suitable alternative flight being offered by the airline. At that point, if we considered it impossible to find a reasonable alternative form of transport, we would cancel the holiday and refund you all holiday payments. Please also see clause 6 above. 2. If you suffer a significant delay in returning home from a tour because your scheduled flight is delayed or cancelled, we will take all reasonable steps to ensure, that you are accommodated overnight and will pay (if the airline does not) for the first night and supper of your extra stay. Please remember though that the airline will usually be responsible for arranging this accommodation. Accommodation depends on local availability and the expected length of any delay. Where necessary, we would also rebook you, or offer to rebook you, onto the next available flight with the airline on the same fare basis as the original package (usually economy class). 3. Where any delay in returning home lasts for longer than 24 hours, the airline should continue to meet your accommodation and reasonable meal expenses. This will be the case where the airline is an EU carrier or was due to depart from an EU airport. They may, however, require you to stay at the accommodation and take the meal arrangements they provide. We regret we cannot meet such expenses where the airline does not do so, or where you choose not to accept the arrangements offered. 4. In exceptional circumstances, there may be such a lengthy delay in securing a return flight to the UK that it may be appropriate to consider alternative means of returning home. This will, however, depend on a number of factors including your location at the time and the practical viability of different arrangements including availability and travel time. For many overseas destinations, the only practical option will be a flight even where this involves a considerable wait. 5. Should either individuals or the whole party wish to find a way to return earlier at their own expense, either by rebooking on an upgrade with the airline or by organising overland travel or in any other fashion, Andante Travels and/or its local agents will provide whatever assistance it reasonably can in the prevailing circumstances. All expenses involved in doing so will be your responsibility.

18. DENIED BOARDING REGULATIONS If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004. The Denied Boarding Regulations apply where the airline is an EU carrier or the affected flight was due to depart from an airport within the EU. Where applicable, you must pursue the airline for the compensation or other payment due to you. These represent the full amount of your entitlement to compensation. This includes distress, disappointment, inconvenience or effects on other arrangements. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding. If, for any reason, we make a payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to passengercomplaints@caa.co.uk or see www.caa.co.uk - Referring Your Complaint to the CAA.

19 SUPPLIERS' CONDITIONS Transport and other suppliers have their own booking conditions or conditions of carriage, and you will be bound by these as far as the relevant transport provider is concerned. Some of these conditions may limit or exclude liability on the part of the relevant provider and they are often also subject to international conventions.

20 MEDICAL REQUIREMENTS Although we will of course advise you about health formalities for your tour (British citizens with a British passport), it is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Check with your doctor or with the National Travel Health Network and Centre www.nathnac.org. If you are a national of an EC country and are taking a European tour, you should take your European Health Insurance Card (EHIC) available from main Post Offices or online. It is your responsibility to ensure that you obtain all necessary inoculations, take all necessary medication and follow all medical advice in relation to your holiday (and travel with it in hand luggage). Should you be taken ill whilst on tour we will endeavour to arrange for professional medical care as appropriate and as quickly as practically possible and, where necessary inform your travel insurers. Please ensure that you provide us with your next of kin details so that we can make arrangements for them to be contacted in an emergency. Please note that all costs incurred by the company in providing this assistance, including payment for any transport and telephone calls must be reimbursed to the company. A receipt will be issued so that you can present this to your travel insurers.

21 LIABILITY (i) Our obligations, and those of our suppliers providing any service or facility included in your holiday, are to provide them with reasonable skill and care. You must show that reasonable skill and care has not been used if you wish to make a claim. Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that your holiday may involve. Sometimes these standards will be lower than those which would be expected to be found in the UK. The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply. Please note, however, our obligation is to exercise reasonable skill and care as referred to above. We do not make any representation or commitment that all services will comply with applicable local laws and regulations and failure to comply does not automatically mean we have not exercised reasonable skill and care. Please also note that we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). (ii) We will not be responsible for any injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or - the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or - 'force majeure' as defined in clause 8 above (iii) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea or rail carrier to which any international convention or EU regulation applies, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the international convention or regulation which applies to the travel arrangements in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens Convention for international travel by sea (as amended by the 2002 Protocol with effect from 31st December 2012) and COTIF, the Convention on International Travel by Rail). Please note: where a carrier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request. (iv) Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) where international convention or regulation does not apply, the maximum amount of compensation we will pay you will be £500. This sum will be assessed with reference particularly to your loss and the extent to which this has required you to purchase replacements. You must ensure you have appropriate travel insurance to protect your personal belongings. (v) Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your holiday.

22 EXCURSIONS Our local contacts may, at your request, make arrangements for excursions locally on your behalf. However, please note that excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion, activity or tour you book whilst on holiday, your contract will be with the operator of the excursion, activity or tour and not with us. We are not responsible for the provision of the excursion, activity or tour or for anything that happens during the course of its provision by the operator.

23 DATA PROTECTION Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us in order to provide your holiday arrangements, unless you agree otherwise. For example, if we wish to use any of your personal details for marketing purposes beyond our own or for those of other Specialist Tours' subsidiaries, we will tell you this when we ask for your details and give you the opportunity to say no if you do not wish us to do so. If you make special requests, which include, but are not limited to special dietary, religious or disability related requirements which constitute sensitive information, the relevant data will be passed to the relevant suppliers and carriers to enable provision of the services requested by you. At the request of many of our guests who travel with us regularly, we keep a note of these details rather than ask that this information is supplied again (all notes are automatically deleted if you have not travelled with us for three years or more).

24 WEBSITE Whilst every effort is made to ensure the accuracy of our website and brochure, details may have changed by the time you come to book your holiday. You should not assume that details shown on our website match those shown in our brochure. Please check all details of your holiday at the time of booking.

25 TOUR STAFF All tours are accompanied by a Guide Lecturer. For tours with more than 15 guests a Tour Manager will also accompany the tour. For tours with fewer than 16 guests, Andante Travels reserves the right not to send a Tour Manager. Many tours will also be accompanied by a Local Guide as required by law.

26 YOUR CONTRACT With us and any matters arising from it shall be subject to English law and to the exclusive jurisdiction of the Court of England and Wales. If you are resident in Scotland or Northern Ireland, the Courts of Scotland or Northern Ireland can deal with any disputes.

27 FINANCIAL PROTECTION Many of the flights and flight-inclusive holidays in the brochure and on the website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this brochure and on our website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment of benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate - Flight inclusive tours. We hold an Air Travel Organiser's Licence issued by the CAA (ATOL No. 3552). We, or the suppliers of the services you have bought, will provide you with the services you have bought (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme. Tours without flights arranged by us Non-air packages are protected by ABTOT. This arrangement means your money will be refunded or you will be brought back to the UK (where your contracted holiday arrangements include return travel to the UK) if already abroad in the unlikely event of our being unable to provide your holiday due to our insolvency.

28 PROMOTIONAL MATERIAL Andante Travels Ltd reserves the right to use any photographs, images or video taken on a tour or tour-related occasion by its employees, or forwarded by any person on the tour or connected to the tour, in its brochure, on its website, in its social media marketing activities or for use in any other relevant promotional material.

Last revised Mar 2017.

Cleveland Collection - Terms & Conditions

Your reservation is made with Cleveland Travel Ltd, a company wholly independent of Tripsmiths Ltd.

The following terms and conditions are applicable to tours operated by Cleveland Collection only.

Cleveland Collection is a trading division of Cleveland Travel Ltd., a limited company incorporated in England (company number 2797491) whose registered office is at 227 Shepherds Bush Road, Hammersmith, London, W6 7AS ('we', 'us', 'our').

We are specialist travel organisers. Our business operates out of the United Kingdom ('UK') and our services are as advertised.

ATOL

The air holidays and flights in this brochure are ATOL protected, since we hold an Air Travel Organiser's Licence ('ATOL') number 3384 granted by the Civil Aviation Authority ("CAA"). In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at http://www.atol.org.uk

ABTOT

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Cleveland Travel, and in the event of their insolvency, protection is provided for the following:

non-flight packages commencing in and returning to the UK;

non-flight packages commencing and returning to a country other than the UK; and

flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK.

1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Cleveland Travel.

APPLICATION OF THESE TERMS AND CONDITIONS

These terms and conditions, together with any further terms and conditions notified to you by us prior to your entering into a contract with us (without limitation including any in our brochure or on our website which are relevant to your booking)('Our Terms') and any other terms which we both otherwise agree will be binding on us both once a contract is made between us. A contract will exist between us once you have made your booking with us, paid your deposit (or such other fee as may be appropriate for example where you are making a 'late booking') and we have issued you with our booking confirmation. Our contact with you is also subject to any air carriers' terms and conditions of carriage.

You should read these terms and conditions carefully.

ENGLISH LAW

Any dispute arising over our contract will be dealt with under English Law. Our Terms do not affect your statutory rights.

DATA PROTECTION

We observe the requirements of the Data Protection Act 1998 ('the Act') in respect of all personal data held by us at any time.

We will not use any personal data relating to you, which we hold at any time for any purpose other than in connection with your booking. We will not pass on such data to third parties save where this is necessary in connection with the performance by us of our contract with you or as otherwise authorised by you. We may use such data to notify you of our services, offers and promotions from time to time. If you do not wish us to so notify you please tick the appropriate box on our booking form.

BROCHURE AND WEBSITE CONTENT

We make every effort to ensure the accuracy of the information contained in our brochures and on our website. However, content is subject to change from time to time, often due to the actions of our suppliers (eg. airlines, hotels, tour companies, car hire companies). We will endeavour to notify you of any change known to us affecting your holiday prior to issuing you with our booking confirmation.

We do not generally use linking or framing. We are not responsible for the content, policies and services of any sites linked to or accessible via our website.

LINKS TO THIRD-PARTY SITES

Hyperlinks to third party Web sites are provided for your reference only. We do not control these Web sites and are not responsible for their content. Inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators.

MODIFICATION OF THESE TERMS & CONDITIONS

We reserve the right to change the terms, conditions and notices under which this Web site is offered without prior notice.

BOOKING CONDITIONS

All reservations are made with Cleveland Travel Limited trading as Cleveland Collection, a company registered in England under company number 2797491. In the following conditions the term company means Cleveland Travel Limited trading as Cleveland Collection, and the term customer means the person signing the booking form and all other persons on whose behalf he or she signs it.

CONSUMER PROTECTION

All holidays and flights in this brochure are ATOL protected, since we hold an Air Travel Organisers Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL3384. For further information visit the ATOL website at http://www.atol.org.uk

Booking your holiday

To make a holiday booking the customer should complete, sign and send in a booking form with a deposit of 20% of the holiday cost requested or the full amount if the booking is made within 90 days of departure. The booking is accepted and the contract made when the company issues a confirmation invoice, which is usually within twenty-four hours of receiving the booking form.

Payments

Payment of all confirmation invoices must reach the company not later than 90 days prior to departure.

Amendments and cancellation

Amendments

The company will make every effort to assist you if you wish to alter your arrangements. Requests for an amendment must be in writing, signed by the signatory of the booking form. If the Company is successful in making your requested amendment then you must pay an amendment charge of £50.00 per booking. If the Company is not successful then there will be no charge.

Cancellations

All cancellations must be advised in writing, signed by the signatory of the booking form. Cancellations are effective on the day that they are received by the company. Recorded delivery is strongly recommended. The following cancellation charges (together with holiday insurance premium) will be payable, depending on the number of days prior to departure the company receives your notice of cancellation

Days prior to departure date when written advice of cancellation received Percentage of total holiday cost

More than 90 days Loss of deposit

89 to 42 days 50% of total holiday cost

41 to 0 days 100% of total holiday cost

Amendments by the company

After the confirmation invoice has been issued, the company makes every effort to operate all holidays as confirmed. In very rare circumstances, the company may have to modify your holiday before you depart. If the modification is significant the company will notify you as soon as practically possible and you will be entitled to:

(a) take a substitute package of equivalent quality at no extra cost to you; or

b) take a substitute package of lower quality and recover from the company the difference in value between the original arrangements and the new ones; or

c) have repaid to you as soon as possible all monies paid by you under the contract, where upon your holiday arrangements will be cancelled.In addition, if the Company has to modify your holiday it will pay you compensation for non-performance of the contract (see table below for levels of compensation), if this is for any reason other than 'force majeure' (see below)

Days prior to departure date when notification of change is sent Minimum compensation per person

More than 42 days £10.00

21 to 42 days prior £20.00

15 to 20 days prior £25.00

0 to 14 days prior £30.00

'Force majeure' means unusual and unforeseeable circumstances beyond the company's control, the consequence of which neither the company nor its suppliers could avoid even if all due care had been exercised. This may include, but is not limited to, war, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions and level of water in rivers. If the company becomes unable to provide a significant proportion of your holiday after it has commenced, suitable alternative arrangements will be made for you at no extra charge to you or, alternatively, you will be returned to your point of departure and given a pro rata refund for ground arrangements not received. You may also in such circumstances be entitled to compensation by the company in accordance with the table above.

Cancellation by the company

If you fail to pay the balance of the holiday price at least ten weeks (seventy days) before departure, the company will treat your booking as cancelled and levy the cancellation charge as set out in paragraph 3(ii) above. If the company is obliged to cancel your holiday in any other circumstances before departure, the company will use its best endeavours to offer alternative arrangements at no extra cost to you, or offer a substitute package of lower quality and you may recover from the company the difference in cost, or have repaid to you as soon as possible all monies paid by you. In addition, unless the cancellation has been caused by force majeure the company will pay you compensation as set out in paragraph 3(iii).

The company liability

We accept responsibility for ensuring that your travel arrangements, which you booked with us are supplied as described in our printed material and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you the appropriate compensation if this has affected the enjoyment of your travel arrangements.

We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees, agents and suppliers, whilst acting within the scope of/or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English law.

In respect of the services provided by air or sea carriers, our liability in all cases shall be limited in the manner provided by international conventions and conditions of carriage of our suppliers. Copies of these conventions and, conditions of carriage are available on request. Operational decisions may be taken by air or sea carriers and, airports and ferry terminals resulting in delays, diversions or re-scheduling, over which our company has no control. When such changes are made, our company will endeavour to minimise any inconvenience.

If you have a problem

If you have a problem during your holiday, please inform the relevant supplier (e.g., hotel) and our local representative immediately, who will endeavour to put things right. Not only may prompt action enable you to enjoy your holiday, but it is also a legal requirement, the omission of which can substantially affect your rights against our company. If it is not possible to make the complaint to the appropriate organisation at the time, you should make contact with our company, so that our company can endeavour to resolve it. However, should a problem remain unresolved, a complaint should be made in writing to our company office manager within thirty days of your return.

Our company price policy

Our suggested itineraries are prepared many months before the start of your holiday and the prices quoted in them are for your guidance only. If at the time of booking the price has changed from that shown in our suggested itineraries, you will be told of the revised price applicable to the travel arrangements before you commit yourself.

Arblaster & Clarke - Terms & Conditions

Your reservation is made with Arblaster & Clarke Ltd, a company wholly independent of Tripsmiths Ltd.

The following terms and conditions are applicable to tours operated by Arblaster & Clarke Ltd only.

Bookings with Arblaster & Clarke Ltd are accepted only in accordance with the terms and conditions set out below.

In these Booking Conditions references to "you" and "your" include all persons on whose behalf a booking is made (or any of them).

We are Arblaster & Clarke Ltd, registered limited company no. 2966601.

Registered offices: The Clock Tower, Unit 4 Oakridge Office Park, Southampton Road, Whaddon, Salisbury, SP5 3HT.

Arblaster & Clarke is a subsidiary of Specialist Tours Ltd (company no. 08395250).

Arblaster & Clarke is a member of AITO and holds ATOL number 2543 issued by the Civil Aviation Authority, which provides for your protection in the event of Arblaster & Clarke's insolvency. The price of our air holiday packages includes the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Arblaster & Clarke, and in the event of their insolvency, protection is provided for the following:

non-flight packages commencing in and returning to the UK;

non-flight packages commencing and returning to a country other than the UK; and

flight inclusive packages that commence outside of the UK and Republic of Ireland, which are sold to customers outside of the UK and Republic of Ireland.

1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK and Republic of Ireland are only protected by ABTOT when purchased directly with Arblaster & Clarke.

Contact the team

Call us on +44 (0)1730 263111

2017 Booking Conditions

1 PAYMENTS FOR YOUR HOLIDAY

Reservations may be made by telephone, the website or a completed and signed booking form sent in the post or by fax. This can be confirmed by card payment over the phone, or will be held for one week, pending receipt of your deposit per person of:

£100 for Champagne tours

£300 for all other tours costing up to £3000.

£500 for all tours costing over £3001 (except Cruises)

£1,500 for Cruises

NB: The contract between us comes into existence when we send out our confirmation invoice which confirms your booking. You undertake to pay for the holiday you have booked and we undertake to provide you with the holiday we describe in the brochure. Please check details on your confirmation invoice including notes on the reverse, and notify us of any errors within 14 days. If you make a booking on behalf of others as well as yourself, we shall take it that you have the authority of each of those other people to enter into the contract on the basis of these booking conditions and that you and they have agreed to be jointly and severally liable to us. If we are unable to accept your booking, we will of course return your payment to you immediately. The balance payment for all tours is due 56 days before departure (except for cruises which are 85 days before departure). If you are making your booking within 7 days of the balance due date, full payment will be necessary immediately. Post-dated cheques are not acceptable nor will we keep records of credit or debit cards to take payment at the due date. Arblaster & Clarke reserves the right to cancel any booking for which full payment has not been received on the due date, and to levy cancellation charges as set out in clause 4 below. Unless otherwise stated, the tour price without flights excludes international flights. We offer some tours where we are unable to book group flights and instead have to book published online fares. As availability and prices of these flights can change significantly, we aim to book them as soon as possible after the tour becomes viable. We will require confirmation that you are still committed to the tour before purchasing these for you as the tickets are non-changeable and non-refundable.

2. INSURANCE

It is a condition of booking that all travellers be covered by comprehensive travel insurance and do not travel against medical advice. You should organise it immediately you book so as to be covered in case of the ill health of yourself, a close relative or your travelling companion. We do not check insurance policies; however we request written details (insurer's name, policy number and emergency contact number) no later than 4 weeks prior to departure. You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover.

3. IF YOU WISH TO MAKE ANY CHANGES to our advertised or your confirmed holiday arrangements, we will do our best to accommodate you but this cannot be guaranteed. Any change is subject to availability and also to payment of an administration fee of up to £50 per person and any associated costs of the change imposed by our suppliers. You should note that airlines may treat a change as a cancellation and create a new booking, charging a 100% cancellation fee.

4. IF YOU HAVE TO CANCEL

We must be informed in a letter/fax/email from the person who made the booking. The cancellation takes effect from the date at which the notification reaches our office. You may not transfer your deposit to another tour. Your deposit paid to Arblaster & Clarke will be forfeited together with any additional travel arrangements and any flight costs which have been invoiced as referred to in clause 1. A further charge will be made which varies with the amount of time between Arblaster & Clarke receiving your written cancellation and the tour departure date. The charges made for our tours are as follows:

CANCELLATION CHARGES ARE: NON-CRUISES CRUISES/RIVER

85 days or more before departure loss of deposit* loss of deposit*

56 - 84 days before departure loss of deposit* -75%

41 - 55 days before departure -35% -90%

29 - 40 days before departure -55% -100%

8 - 28 days before departure -75% -100%

0 - 7 days before departure -100% -100%

*plus any additional travel arrangements and invoiced flight costs

5. TRANSFER OF BOOKINGS

If you are unavoidably prevented from taking your holiday you may (as long as this is not less than 30 days before departure), find another person to take your place. This right of transfer is subject to a fee of £50 per person. You and the transferee shall be liable to Arblaster & Clarke for the payment of the balance, together with any additional charges imposed by the suppliers providing the component parts of your holiday. You are not permitted to transfer your booking to another tour.

6. IF WE HAVE TO ALTER

Although it is unlikely that we will have to make any changes to your travel arrangements, the tour itinerary, or Wine Guide or Tour Manager, we reserve the right to do so because we plan many months in advance. Where a change is a minor change, such as a change to your tour manager or a wine visit change, we will, if practical, advise you before departure, but we are not obliged to do so. When a change is a significant change (defined as an alteration to your flight time by more than 12 hours, or a change to a lower standard of accommodation for the whole or a major part of your holiday, or a change to the general wine region advertised for a major part of your holiday), we will advise you as soon as is reasonably possible if there is time to do so before departure. You may then either accept the change, or take an alternative holiday (paying or receiving a refund / credit in respect of any price difference), or withdraw and accept a full refund. In addition, in appropriate cases, we will pay compensation in accordance with the table in clause 7 (on the assumption that the full balance has been paid) subject to the exclusion referred to in clause 7. In the unlikely event that we become unable to provide a significant proportion of your trip after you depart, we will make alternative arrangements for you to continue the trip at no extra charge, or, if this is impossible, or you do not accept these alternative arrangements for a good reason, we will provide you with transport back to your point of departure. In addition, if appropriate, we will pay you compensation of an amount which is reasonable taking into account all the circumstances. Compensation will not be considered appropriate, for example, in cases where we are unable to provide your contracted holiday services as a result of force majeure (See clause 8).

7. IF ARBLASTER & CLARKE HAS TO CANCEL your holiday before the date of departure, you will have the choice of taking an alternative holiday (paying or receiving a refund/credit in respect of any price difference) or accepting a full refund of all monies paid. In addition, in appropriate cases, and subject to the following exceptions, we will pay you compensation as set out below. Compensation will not be payable and no liability beyond offering the choices referred to in this clause and clause 6 can be accepted where (1) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) we have to cancel because of under-booking or (3) the change is not significant. Under-booking is the situation in which the minimum number of bookings required to run a tour is not met. We will notify you no later than 56 days before departure (or 85 days for cruises) where this is the case. We are not liable to pay you any additional travel or any other costs, expenses or losses which you incur as a result of any change or cancellation by us (such as for connecting flights or other travel arrangements), or for any insurance premiums.

PERIOD BEFORE DEPARTURE WITHIN WHICH A MAJOR CHANGE OR CANCELLATION IS NOTIFIED TO YOU: COMPENSATION PER PERSON PER BOOKING (ON TOP OF FULL REFUND)

More than 21 days Nil

8 - 21 days £50

7 days or less £75

The above sets out the maximum extent of our liability under this clause and we regret we cannot meet any expenses or losses you may incur as a result of inconvenience suffered.

8. FORCE MAJEURE

Except where otherwise expressly stated in these conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of "force majeure". In these conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

9. PASSPORTS AND VISAS

All travellers are responsible for ensuring that they have a valid passport (NB some countries require a passport valid for 3-6 months after travel). We require full passport details no later than 4 weeks prior to departure for airline bookings. We will advise British citizens with a British passport if a visa is required in our brochure and on our website. A visa might not be issued if the passport is valid for less than six months after the date of your return. It is therefore very important to check and renew your passport in good time. We will advise British citizens holding a British passport of the current situation with regard to obtaining a visa for the country you visit. For some countries the process and rules can change without warning, but we are very experienced in adapting and continuing with visa procurement where group visas are required. For those tours where it is necessary for you to visit the embassy in person, we will use all reasonable efforts to assist British citizens who hold a British passport to get a visa. However, obtaining one is your responsibility and not part of our contract. You will need to pay all costs incurred in applying for or obtaining a visa. We cannot be held responsible for any changes in the visa process or for any refusal or failure of any country's authorities to grant a visa to any individual. If you cannot obtain a visa and have to cancel as a result, we regret cancellation charges as set out in our booking conditions will apply. If you are not a British citizen with a British passport, you are responsible for making sure that you aware of and have the relevant documentation. Please contact the embassy concerned. For all clients, all passports, visas, travel insurance and health certificate requirements are your responsibility. Arblaster & Clarke accept no responsibility for any delay or expense incurred through any irregularity in your documents. For regular updates on visa requirements or any travel or safety advice for British Citizens planning to travel overseas, see the Foreign Commonwealth Office (FCO) website: www.fco-gov.uk which you should visit before making a final decision regarding your destination.

10. COMPLAINTS

In respect of matters arising during the holiday must be reported to the tour manager or wine guide immediately so that any problem may be remedied on the spot. Our priority is to give you an enjoyable holiday, and we strive very hard to do so. However, if the tour manager or wine guide is unable to help, and you still have a complaint, you should put it in writing at the time and then send it to us within 30 days of your return. Failure to take these steps may hinder our ability to resolve the problem and/or investigate it fully and in consequence, your rights under the contract may be affected. We regret we cannot accept liability for any claims which are not notified to ourselves and/or our suppliers strictly in accordance with this clause. If you are ill whilst on holiday, report your illness to our representative, consult a local doctor and also consult your GP on return to the UK. Should you then wish to make a claim against us as a result of that illness you must provide us with details of both the local doctor whom you saw, and your GP, together with written authority for us to obtain a medical report from both those doctors.

11. ARBITRATION

If you have a dispute with Arblaster & Clarke which you are unable to resolve, you may call upon the low-cost AITO Independent Dispute Settlement Service (details on request). Claims which exceed £2,500 per person or £10,000 per booking, or claims in respect of illness or physical injury are not admissible under the service. The costs under this scheme, should the award go against you, are minimal compared with those in a court of law. If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the ABTOT Travel Industry Arbitration Service. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close. Details of this scheme are available from The Travel Industry Arbitration Service, administered by Dispute Settlement Services Ltd at 9 Savill Road, Lindfield, Haywards Heath, West Sussex, RH16 2NY or from ABTOT, 117 Houndsditch, London EC3A 7BT. This scheme cannot however decide in cases where the sums claimed exceed £1,500 per person or £7,500 per booking form, or for claims which are solely or mainly in respect of physical injury or illness or the consequence thereof.

12. SPECIAL REQUESTS

If you have any special requests, please inform us of these in writing at the time of booking. We will advise the relevant suppliers but cannot guarantee that they will be met. Furthermore, Arblaster & Clarke has no liability to you if such requirements are not met. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request.

13. CLIENT BEHAVIOUR

When you book a holiday with Arblaster & Clarke you accept responsibility for the proper conduct of your party. Arblaster & Clarke reserves the right in its reasonable discretion to terminate the holiday of any member of your party whose conduct is disruptive or detrimental to the enjoyment of other clients, or whose conduct may prejudice the reputation of Arblaster & Clarke with our suppliers or hotel owners. In that situation, Arblaster & Clarke shall have no further responsibility or liability to you. The departure of a coach, ship or train will not be delayed for passengers who are not on board by the stated departure time.

14. YOU MUST BE FIT AND WELL to take part on one of our tours. Many of our programmes involve a great deal of walking. We rely on your assessment of your own ability to participate in a tour. If you have any reservations regarding your fitness for a trip, please ring us. Under no circumstances should you travel if your doctor has or would advise against it. If you are infirm, disabled or unfit in any way or have any medical condition which will or may affect your tour arrangements, it is imperative that you inform Arblaster & Clarke so that we may give you advice as some of the tours would be very unsuitable or even dangerous for you. If you know that you need help, you should bring a helper with you, whose participation is subject to availability and the full tour price. Arblaster & Clarke reserves the right to refuse to take participants who have not provided all relevant details of any medical condition, disability, infirmity or other factors which affect your ability to fully participate in the holiday at the time of booking or as soon as any such condition etc. develops, if later. Bookings are accepted on the understanding that they appreciate the possible risk inherent in travel and that they undertake the tours or walks featured in our brochure, on that basis. It should also be noted that as we travel outside of Europe, the general levels of comfort and services are lower than would be found in the UK and the EU. It is essential that you understand the nature of the trips we offer and that you are able to participate in all the activities included in your chosen itinerary.

15. BROCHURE ACCURACY

Arblaster & Clarke reserves the right to change any of the prices, services or other particulars contained in this brochure at any time before we enter into a contract with you. If there is any significant change, we will notify you before you enter into such contract. All information is given in good faith and believed correct at the time of printing. Whilst every effort is made to ensure accuracy, occasional errors do occur and we reserve the right to correct prices and other details in such circumstances; you must therefore check your holiday details carefully prior to making your booking.

16. FLIGHTS, FERRIES and TRAINS

In some cases a return flight at a later date can be arranged if this is requested at the time of booking (see clause 3 for administration charge for any such changes). The majority of flights are scheduled and at the time of going to press these are not confirmed. In accordance with EU regulations we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows: Aerolineas Argentinas, American Airlines, Aegean Airlines, Air France, Alitalia, British Airways, Delta Airlines, Easyjet, Iberia, LAN, South African Airways, TAP, Turkish Airlines, Virgin Atlantic Airways.

We will confirm the actual carrier for your holiday at the time of booking or, if not known at this stage, as soon as we become aware of this. Please note the existence of a "Community list" (available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm) detailing air carriers that are subject to an operating ban with the EU Community. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as a result of which we/ the carrier are unable to offer you a suitable alternative clause 7 will apply. See also clause 19.

IMPORTANT: Customers booking their own flights should not do so until Arblaster & Clarke has confirmed the holiday will operate (at the latest 56 days before departure, or 85 days for Cruises) as all group tours are subject to a minimum number of bookings being achieved and are responsible for their own transport to / from the airport.

17. FLIGHT & OTHER TRAVEL DELAY & CANCELLATION

There is no guarantee that flights, trains or ferries will depart at the time specified, and Arblaster & Clarke does not have any liability to you for any delay. In the event of a delay or cancellation at your point of departure, the airline is responsible for providing assistance (Denied Boarding Regulations -(see clause 18 below). In this situation, where you have booked your flights with us, we will endeavour to provide you with as much information and general assistance as we are able to in the circumstances. However, please bear in mind that we will be reliant on the airline concerned for information and this can be limited and/or take time to obtain. Depending on your location and the means available for communication with you, it can also be difficult to get information through to you quickly. The following is a general summary of the position where you have booked your flights with Arblaster & Clarke depending on when a flight delay or cancellation occurs. A similar situation will apply where delay or cancellation affects other forms of transport. 1. If you have yet to depart the UK on your holiday, we would continue with our plans until the flight is cancelled with no suitable alternative flight being offered by the airline. At that point, if we considered it impossible to find a reasonable alternative form of transport, we would cancel the holiday and refund you all holiday payments. Please also see clause 6 above. 2. If you suffer a significant delay in returning home from a tour because your scheduled flight is delayed or cancelled, we will take all reasonable steps to ensure, that you are accommodated overnight and will pay (if the airline does not) for the first night and supper of your extra stay. Please remember though that the airline will usually be responsible for arranging this accommodation. Accommodation depends on local availability and the expected length of any delay. Where necessary, we would also rebook you, or offer to rebook you, onto the next available flight with the airline on the same fare basis as the original package (usually economy class). 3. Where any delay in returning home lasts for longer than 24 hours, the airline should continue to meet your accommodation and reasonable meal expenses. This will be the case where the airline is an EU carrier or was due to depart from an EU airport. They may, however, require you to stay at the accommodation and take the meal arrangements they provide. We regret we cannot meet such expenses where the airline does not do so, or where you choose not to accept the arrangements offered. 4. In exceptional circumstances, there may be such a lengthy delay in securing a return flight to the UK that it may be appropriate to consider alternative means of returning home. This will, however, depend on a number of factors including your location at the time and the practical viability of different arrangements including availability and travel time. For many overseas destinations, the only practical option will be a flight even where this involves a considerable wait. 5. Should either individuals or the whole party wish to find a way to return earlier at their own expense, either by rebooking on an upgrade with the airline or by organising overland travel or in any other fashion, Arblaster & Clarke and/or its local agents will provide whatever assistance it reasonably can in the prevailing circumstances. All expenses involved in doing so will be your responsibility.

18. DENIED BOARDING REGULATIONS

If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004. The Denied Boarding Regulations apply where the airline is an EU carrier or the affected flight was due to depart from an airport within the EU. Where applicable, you must pursue the airline for the compensation or other payment due to you. These represent the full amount of your entitlement to compensation. This includes distress, disappointment, inconvenience or effects on other arrangements. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding. If, for any reason, we make a payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to passengercomplaints@caa.co.uk or see www.caa.co.uk - Referring Your Complaint to the CAA.

19. SUPPLIERS' CONDITIONS

Transport and other suppliers have their own booking conditions or conditions of carriage, and you will be bound by these as far as the relevant transport provider is concerned. Some of these conditions may limit or exclude liability on the part of the relevant provider and they are often also subject to international conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

20. MEDICAL REQUIREMENTS

Although we will of course advise you about health formalities for your tour (British citizens with a British passport), it is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Check with your doctor or with the National Travel Health Network and Centre www.nathnac.org. If you are a national of an EC country and are taking a European tour, you should take your European Health Insurance Card (EHIC) available from main Post Offices or online. It is your responsibility to ensure that you obtain all necessary inoculations, take all necessary medication and follow all medical advice in relation to your holiday (and travel with it in hand luggage). Should you be taken ill whilst on tour we will endeavour to arrange for professional medical care as appropriate and as quickly as practically possible and, where necessary inform your travel insurers. Please ensure that you provide us with your next of kin details so that we can make arrangements for them to be contacted in an emergency. Please note that all costs incurred by the company in providing this assistance, including payment for any transport and telephone calls must be reimbursed to the company. A receipt will be issued so that you can present this to your travel insurers.

21. LIABILITY

(1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these conditions and the extent to which ours or our employees' or suppliers' negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us. You should be aware that standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that your holiday may involve. Sometimes these standards will be lower than those which would be expected to be found in the UK but this does not necessarily mean that they have been provided negligently. The services and facilities included in your holiday will not be provided negligently if they comply with the applicable local regulations.

(2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

(a) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party;

(b) the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; -

(c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or

(d) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

(3) We limit the amount of compensation we may have to pay you if we are found liable under this clause:

(a) loss of and/or damage to any luggage or personal possessions and money:

The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.

(b) Claims not falling under (a) above and which don't involve injury, illness or death:

The maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

(c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel:

(i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.

(ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.

(iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(4) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

(5) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

(6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business.

(7) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

22. EXCURSIONS

Our local contacts may, at your request, make arrangements for excursions locally on your behalf. However, please note that excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion, activity or tour you book whilst on holiday, your contract will be with the operator of the excursion, activity or tour and not with us. We are not responsible for the provision of the excursion, activity or tour or for anything that happens during the course of its provision by the operator.

23. DATA PROTECTION

Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us in order to provide your holiday arrangements, unless you agree otherwise. For example, if we wish to use any of your personal details for marketing purposes beyond our own or for those of other Specialist Tours' subsidiaries, we will tell you this when we ask for your details and give you the opportunity to say no if you do not wish us to do so. If you make special requests, which include, but are not limited to special dietary, religious or disability related requirements which constitute sensitive information, the relevant data will be passed to the relevant suppliers and carriers to enable provision of the services requested by you. At the request of many of our guests who travel with us regularly, we keep a note of these details rather than ask that this information is supplied again (all notes are automatically deleted if you have not travelled with us for three years or more).

24. WEBSITE

Whilst every effort is made to ensure the accuracy of our website and brochure, details may have changed by the time you come to book your holiday. You should not assume that details shown on our website match those shown in our brochure. Please check all details of your holiday at the time of booking.

This website is protected by secure SSL encryption. We do not save your credit card details nor do we process them on our servers, these are safely processed for you and held by the payment providers.

25. GUIDES & TOUR MANAGERS

All tours are accompanied by a wine guide. For tours with more than 15 guests a Tour Manager will also accompany the tour. For tours with fewer than 16 guests, Arblaster & Clarke reserves the right not to send a Tour Manager. Some tours will also be accompanied by a Local Guide as required by law.

26. YOUR CONTRACT With us and any matters arising from it shall be subject to English law and to the exclusive jurisdiction of the Court of England and Wales. If you are resident in Scotland or Northern Ireland, the Courts of Scotland or Northern Ireland can deal with any disputes.

27. FINANCIAL PROTECTION

Many of the flights and flight-inclusive holidays in the brochure and on the website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this brochure and on our website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment of benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate - Flight inclusive tours. We hold an Air Travel Organiser's Licence issued by the CAA (ATOL No. 2543). We, or the suppliers of the services you have bought, will provide you with the services you have bought (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme. Tours without flights arranged by us Non-air packages are protected by ABTOT. This arrangement means your money will be refunded or you will be brought back to the UK (where your contracted holiday arrangements include return travel to the UK) if already abroad in the unlikely event of our being unable to provide your holiday due to our insolvency.

28. PROMOTIONAL MATERIAL

Arblaster & Clarke Ltd reserves the right to use any photographs, images or video taken on a tour or tour-related occasion by its employees, or forwarded by any person on the tour or connected to the tour, in its brochure, on its website, in its social media marketing activities or for use in any other relevant promotional material.

Last revised March 2017.

Hurtigruten Ltd - Terms & Conditions

Your reservation is made with Hurtigruten Ltd, a company wholly independent of Tripsmiths Ltd.

The following terms and conditions are applicable to tours operated by Hurtigruten Ltd only.

These terms and conditions apply to your booking for a holiday and/or sea passage in Norway and on Explorer voyages. Please read them carefully, as you will be legally bound by them.

Last edited 20/03/2017

1. YOUR CONTRACT

Your contract is with Hurtigruten Ltd., a company wholly owned by Hurtigruten AS, on the basis of these conditions and the information contained in the brochure, and shall be governed by English law and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. When you book an air package holiday or sailing with us the contract between us will exist as soon as you or your travel agent asks us to confirm your booking. We then become responsible to provide you with the voyage arrangements or air package holiday you have booked and you become responsible to pay for them, in each case subject to these terms and conditions. You will also become responsible to pay for any additional arrangements made by us on your behalf including International Flights not included in any air package, optional excursions, travel insurance or other arrangements requested by you and booked.

When you make a booking you guarantee you have the authority to accept and do accept on behalf of your party the terms of these booking conditions and accept responsibility for making all payments to us for all members of the party. We are unable to accept provisional or conditional bookings. We will send all documents and other information to you and you will be responsible for ensuring that all other members of the party are kept fully informed.

A confirmation invoice which you should check as soon as you receive it will be sent on receipt of your deposit. If you wish to change or cancel any arrangements later you may have to pay an amendment or cancellation charge and additional costs (see below) which may be as much as the whole of the original price of your arrangements. Only one invoice and one set of documents will be issued. No verbal amendments may be made by either party to these written booking conditions; any change must be in writing signed by the Chief Executive of Hurtigruten AS.

If your confirmed arrangements include a flight, we (or if you booked via an authorised agent of ours, that agent) will issue you with an ATOL Certificate and a confirmation. Upon receipt, if you believe that any details on the ATOL Certificate or confirmation or any other document are wrong you must advise us immediately.

If you book your holiday through a travel agent all communication must be through that agent. Please quote your booking reference number in all communications.

You are responsible for complying with any visa or other entry requirements for you or any of your party who are not full European Union Passport Holders.

2. YOUR FINANCIAL PROTECTION

We hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority under number 3584. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. In the unlikely event of our insolvency the CAA will ensure that you are not stranded abroad if you have booked a package holiday from this brochure and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

If you book arrangements other than an air packaged holiday from this brochure your monies are protected by our bond held with ABTA.

3. PAYMENT

Once you have asked us to confirm your booking the total price of the arrangements you have booked is due and is payable as follows:

(i) If you book more than 60 days before your scheduled departure date a non-refundable deposit of 20%. The balance is due 60 days before your scheduled departure date. No second invoice will be sent. Travel documents will be issued 7 to 14 days prior to departure.

(ii) If you book less than 60 days before your scheduled departure date the full price is payable when you book.

Our preferred method of deposit payment is by bank debit card or credit card. Balance payment may be made by cash, bank debit card, credit card or cheque (providing there is time to clear it to meet the payment schedule shown above - you should allow 5 working days for clearance from the time we receive it).

Online Bookings

Bookings made online that cost less than £800 or made within 60 days of departure require full payment at the time of booking and no refund is made if cancelled.

Credit Card Charges

In line with The Consumer Rights (Payment Surcharges) Regulations 2012, we will make a charge of 1.50% for deposits and balances paid by credit card. Your booking may be cancelled if we do not receive payment by the due date (we will not normally send reminders) and cancellation charges as set out under 'If You Cancel' (see below) will be payable by you.

4. FITNESS TO TRAVEL ON THE SHIP, PREGNANCY, DISABILITY OR REDUCED MOBILITY, MEDICAL/MOBILITY EQUIPMENT

In order to ensure that the Carrier is able to carry passengers safely and in accordance with applicable safety requirements established by international, EU or national law or in order to meet safety requirements established by competent authorities including the ships flag state every Passenger warrants that he/she is fit to travel by sea and that his/her conduct or condition will not impair the safety of the ship or inconvenience the other passengers. We reserve the right to require any Passenger to produce medical evidence of fitness to travel in order to assess whether that Passenger can be carried safely in accordance with applicable international, EU or national law. If we consider it necessary, we are entitled to administer a health questionnaire prior to boarding.

If it appears to us, the Master or the Company's nominated medical representative that a Passenger is for any reason unfit to travel, likely to endanger safety, or likely to be refused permission to land at any port, or likely to render the Carrier liable for Passenger maintenance, support or repatriation, then the Carrier or the Master shall have the right to take any of the following courses:

(i) Refuse to embark the Passenger at any port;

(ii) Disembark the Passenger at any port;

(iii) Transfer the Passenger to another berth or cabin; (iv) If the Company's nominated medical representative considers it advisable, to place or confine him/her or to transfer the Passenger to a health facility at any port, at the Passenger's expense

(v) to administer first aid and administer any drug, medicine or other substance or to admit and/or confine the Passenger to a hospital or other similar institution at any port provided that the ship's nominated medical representative and/or Master considers that any such steps are necessary.

Where a Passenger is refused embarkation as a result of safety and/or fitness to travel, neither we nor the carrier shall be liable for any loss or expense occasioned to the passenger thereby, nor shall the passenger be entitled to any compensation from the Carrier.

Passengers who need assistance and/or have special requests or need special facilities or equipment with regard to accommodation, seating or services required or need to bring medical equipment must notify us at the time of booking. If there are any particular conditions, disabled or reduced mobility which require personal care or supervision then such personal care or supervision must be organised by the passenger and at the passenger's expense. Those passengers confined to wheelchairs must furnish their own standard size foldable wheelchairs but needn't be accompanied by a travelling companion. Unless we and or the Carrier agree otherwise and in writing Passengers are limited to bringing 2 items of such mobility or medical equipment on board per cabin with a total value not exceeding £2,200. All equipment must be capable of being carried safety and must be declared before the sailing. The Carrier may decline to carry such equipment where it is not safe to do so or where it has not been notified in time to enable a risk assessment to be carried out.

Pregnant women are highly recommended to seek medical advice prior to travel at any stage of their pregnancy. Women who are up to 23 weeks pregnant at the end of the cruise are required to produce a medical certificate of fitness to travel. The Carrier cannot for safety reasons carry pregnant passengers of 24 weeks or more by the end of the cruise.

5. A PRICES

All Voyage prices shown in this brochure are in pounds sterling and are per person based on full occupancy of the cabin accommodation unless otherwise stated.

Single/Sole occupancy of cabins with more than one berth is at our discretion as single/sole use of multiple berth cabins will be limited. The price of your voyage or air package holiday arrangements was calculated using exchange rates quoted in the Financial Times Guide to World Currencies on 04.11.2016, Norwegian Kroner (NOK) 10.16; Euros 1.12. We reserve the right to change any of the prices quoted in this brochure although there will be no change within 30 days of your departure date. You will be advised of the current price of the voyage or air package holiday you wish to book before your contract is confirmed.

We reserve the right to increase or decrease prices in line with any change in VAT, local and UK taxes, embarkation/disembarkation fees, fuel surcharges, exchange rates, security charges or any fees chargeable for the services included in the cost of your holiday.

Should it be necessary to make any surcharges we will notify you of the relevant adjustments by issuing a new invoice. In any event we will absorb all such increases where they form less than 2% of the total cost of your voyage or air package holiday (excluding any cancellation or amendment charges). Only amounts in excess of 2% will be invoiced to you, together with an administration charge of £1.00 per person together with an amount to cover agent's commission. In the event that any surcharge means you paying in excess of 10% more on the original cost of your voyage or air package holiday, you will be entitled to cancel your trip with a full refund of all monies paid (except amendment fees). Should you wish to cancel under these circumstances you must exercise your right to do so within 14 days from the date of the invoice we send you showing the increase.

Should the price of your voyage or air package holiday go down due to changes above by more than 2% of your holiday cost then any refund due will be paid to you. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual or other protection in place.

5.B VOYAGE AND AIR PACKAGE HOLIDAY

Prices Do Not Include:

. Travel Insurance

. Luggage Handling

. International Flights except where included in the Air Package Holiday Price

. Optional Excursions

. Gratuities

Optional Excursions booked before you travel or local excursions or other activities that you may choose to book and pay for whilst on holiday are not part of your voyage or air package holiday arrangements provided by us nor are we agents for the provider of the service. For any excursion or other activity you book before departure or with which you are assisted in arranging whilst on holiday, your contract will solely be with the supplier of the excursion or activity and not with Hurtigruten. We are not responsible for the provision of your excursion or activity or for anything that happens during the course of its provision by the supplier.

6. IF YOU CHANGE YOUR BOOKING

If you wish to change your travel arrangements after they have been confirmed we will do our utmost to help but it may not always be possible. Any request for changes to be made must be in writing by the person who made the booking or your travel agent. You will be asked to pay an administration charge of £60 per person and any further cost we incur in making this alteration. NB: most airlines will charge a fee for ticket changes. Costs may increase the closer to the departure date that changes are made. For example, the transfer within 60 days of departure of arrangements involving a scheduled flight will mean the cancellation and re-booking of this flight and a significant additional charge.

If you change the number of people in your party, the price of the arrangements will be recalculated for the new party size e.g. this may mean that accommodation is under-occupied and each member of the party may have to pay an increased price.

Any increase in price caused by changes you have requested is not a cancellation charge even though it may arise because a member of your party has cancelled. Any change by you to your confirmed arrangements after departure is in all cases subject to availability and any relevant costs.

7. IF YOU CANCEL

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received at our offices. We recommend 'Recorded Delivery'. Cancellation takes effect the day we receive your letter or email. Since we incur costs in relation to your arrangements from the time we confirm your booking you will have to pay the applicable cancellation charges as shown in the table below (which also applies if we cancel because you have failed to make payments on time - see 'Payment' section) together with the cost of any air fare for which we have had to pay at the time of the booking and will be payable immediately on cancellation.

When the cancellation letter is received by us before departure

Charges as a % of the

total holiday cost (excl. insurance premiums)

60 or more days

Retention of deposit

42-59 days

30%

28-41 days

60%

14-27 days

90%

Less than 14 days

100%

If you have to cancel for a reason covered by your travel insurance you may be able to reclaim the cancellation charges, less applicable excess. Insurance premiums are not refundable.

8. IF WE CHANGE OR CANCEL YOUR BOOKING

We reserve the right to change any of the details, and correct any errors in this brochure or invoices at any time. If changes are made before you have made your booking we will advise you before we confirm your arrangements. We reserve the right in any circumstances to cancel your travel arrangements (for example if a minimum number of participants for a particular travel arrangements not reached, we may have to cancel it) and to change airline, aircraft types, vessels and itineraries without liability for any subsequent loss. Even after we have confirmed your booking we may have to make alterations but we will not cancel your travel arrangements less than 60 days before your departure except for reasons of force majeure or failure by you to pay the final balance in full.

Most alterations will be minor and while we will do our best to notify you or your travel agent of any changes as soon as reasonably possible if there is time before your departure, we will have no other liability to you.

Occasionally we may have to make a significant change to your confirmed arrangements. Significant changes include the following:

. Change of UK departure airport. A change from one London airport to another is not considered a major change. London airports are Heathrow, Gatwick, Stansted, Luton and London City.

. Change of your time of departure or return by more than 12 hours.

. Change of your flight from a day flight to a night flight if this also includes a change to your departure time of 3 hours or more.†

. Change of resort.

. Change of holiday accommodation to accommodation of a lower official rating.

† For the purposes of the contract night flights are those which depart from the UK between 2200 and 0600 hours or arrive in the UK between 2400 and 0600 hours.

If we have to make a significant change we will notify you as soon as possible and you may either:

(a) accept the change and the contract between us will then be varied to incorporate the change; or

(b) take alternative arrangements altogether (subject to availability). If the alternative arrangements selected are a lower price than those originally confirmed the difference will (if already paid) be refunded to you.

(c) withdraw from the booking completely in which case we will as soon as possible, refund all money paid to us.

Passengers must give notice of their decision as soon as reasonably possible and not later than 7 days of being informed of the alteration. If you choose (a) or (b) above, you will receive as compensation a credit towards the cost of your arrangements, or any alternative selected, the amount shown in Scale A below. If you choose (c) we will pay you compensation shown in Scale B below. In all cases we will have no liability for any other or greater compensation or for expenses or losses incurred.

Period before departure date notification given by us

Credit/Compensation per fare paying passenger (excluding infants)*

Scale A

Scale B

0-7 days

£50

£25

8-14 days

£40

£20

15-28 days

£30

£15

29-42 days

£20

£10

43-59 days

£10

£5

More than 60 days

£5

Nil

*The compensation shown above applies to full fare paying adults only. Children or others travelling at concessionary rates will receive compensation pro rata based on the concessionary price against the full adult price as shown on the confirmation.

The above rates do not apply when we are forced to make changes which cause you to withdraw or cancel your arrangements, by reason of unusual and unforeseeable circumstances beyond our control and which we could not have avoided by the exercise of all due care and our only liability will be to refund, as soon as possible, all money paid to us by you. We are unable to accept liability or pay compensation where the performance or prompt performance of our contractual obligation is prevented or affected by reason of circumstances amounting to 'force majeure' i.e. any event which we or the supplier(s) of the service(s) could not, even with due care foresee or avoid. Such events may include, but are not limited to, war, threat of war or civil commotions, riots, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather, fire, flood, drought, government action, airport and port regulations and closures, technical transportation problems, maintenance to vessels, scheduling of transport and similar events outside our control.

A flight or ship delay does not constitute a change to holiday arrangements.

9. COMPLAINT PROCEDURE

If there is a problem during your holiday, you must report it on board immediately or to the relevant airline, ground handler, hotelier or other supplier, so that prompt efforts can be made to resolve the problem. In the unlikely event that a problem cannot be resolved at the time and you wish to complain, you must send us full written details within 28 days of your return. Failure to take either or both of these steps will prejudice our ability to resolve your problem and / or investigate it fully. In consequence, any right to compensation you may have will be extinguished or, at the very least, substantially reduced.

Where the port of embarkation for your sailing is in the EU then any complaints relating to EU Regulation 1177/2010 on Passenger Rights when travelling by Sea and Inland waterways must be made to the Company in writing no later than 2 months after return from travel or the date on which the service complained of was performed. The Company will provide a final reply within 2 months. You must supply full details to enable the Company to deal with your complaint.

In the unlikely event that any complaint cannot be settled between us you may if you wish be referred to Arbitration. This special scheme, by arrangement with ABTA is administered by CEDR Solve. It applies if your claim is for not more than £5,000 per person or £25,000 per booking and does not involve physical injury or illness. The scheme provides for a simple and inexpensive method of arbitration conducted privately based on written documentation and evidence with limited customer liability on costs. Full details are available on request or from ABTA Ltd, 30 Park Street, London SE1 9EQ, www.abta.com.

10. OUR LIABILITY TO YOU

(i) Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of 'force majeure'. In these Booking Conditions, 'force majeure' means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

(ii) We will accept responsibility for the arrangements we agree to provide or arrange for you as an 'organiser' under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, taking into consideration all relevant factors, we will pay you reasonable compensation.

(iii) Where death and or personal injury and or loss of or damage to property occurs during carriage by air or by sea then liability and the extent of damages recoverable will be dealt with by International Conventions as set out in paragraphs (v) and (vi) and not otherwise.

(iv) As set out in these booking conditions we limit the maximum amount we may have to pay you for any claims you may make against us which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 10 (vi) below.

(v) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question. (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens convention for international travel by sea).

Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request. We do not have any liability to you by virtue of the Regulation 261/2004 which applies solely to the operating carrier. Any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier; any sums you receive from the carrier will be deducted from any amount due from ourselves.

(vi) Travel by sea is governed by the provisions of the Convention Relating to the Carriage of Passengers and their Luggage by Sea 1974 as amended in 1976 ("The Athens Convention) and where applicable from 1 January 2013 EU Regulation 392/2009 relating to the Liability of carriers of passengers by sea in the event of accidents ("EU Regulation 392/2009). For the purposes of the Athens Convention and EU Regulation 392/2009 we are the Contracting Carrier.

The Athens Convention and EU Regulation 392/2009 limit the Carriers' liability for death or personal injury or loss or damage to luggage and makes special provision for valuables. It is presumed that luggage has been delivered to you undamaged unless written notice is given by us and/or the performing Carrier.

a) in the case of apparent damage, before or at the time of disembarkation or redelivery; or

b) in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation or redelivery or from the time when such redelivery should have taken place.

Damages for cabin luggage payable by the Carrier are limited up to the Athens Convention limit of 833 SDRs or 2250 SDRs if EU Regulation 392/2009 applies. Limits shall be reduced in proportion to any contributory negligence by the Client and by the maximum deductible specified in Article 8(4) of the Athens Convention or EU Regulation 392/2009.

In so far as we may be liable to a Client in respect of claims arising out of carriage by sea, we shall be entitled to all the rights, defences, immunities and limitations available, respectively, to the actual carrier and under the relevant Conventions and nothing in these Booking Conditions shall be deemed as a surrender thereof. To the extent that any provision in these Booking Conditions is made null and void by the Athens Convention or EU Regulation 392/2009 or any legislation compulsorily applicable or is otherwise unenforceable, it shall be void to that extent but not further.

Any liability in respect of death and personal injury and loss of and damage to luggage which we may incur to you shall always be subject to the limits of liability contained in the Athens Convention or EU Regulation 392/2009 for death/personal injury of 46,666 Special Drawing Rights (SDR) or 300,000 SDR under Athens Convention or 400,000 SDRs under EU Regulation 392/2009 except in the case of liability for war or terrorism 250,000 SDRs.

We are not liable for valuables, monies or other securities including jewellery and watches. If they have been deposited with the reception desk on the ship for safe keeping and a receipt issued then in those limited circumstances the Carriers liability will be as set out in the Athens Convention or EU Regulation 392/2009. The use of safes on board a Vessel is not a deposit with the ship or with the company under the Athens Convention or EU Regulation 392/2009 or otherwise. The limits are 1200 SDRs pursuant to Athens or 3,375 SDRs pursuant to EU Regulation 392/2009.

(vii) Where there is any loss of or damage to property including luggage which is not covered by any international convention and where liability is not limited by reference to any enactment, terms of conditions, then any legal liability that we may have for any such losses or damage will not exceed £500 per guest.

(viii) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 9 above. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

11. INDEMNITY

When you book arrangements with us you accept responsibility for the proper conduct of yourself and your party. If your actions or omissions cause damage to any property in the provision of the contracted arrangements, or cause delay or diversion to any flight or other means of transportation, you agree to fully indemnify us against any claim (including professional fees and legal costs) made against us by or on behalf of the owner of such property or the operator of the flight or other means of transportation. The Captain of an aircraft or Master of a ship has authority over the aircraft/ship and passengers at all times when they are boarding or on board. There will be no liability on our part, or that of any supplier, for any refund, compensation, or costs thus incurred. Additionally, we will have the right to recover full costs resulting from the incident from the passenger.

At any port or place we may refuse to embark or may disembark any passenger who, in the opinion of the ship's authorized personnel, might be excluded from landing at further destinations by local authorities or who may be suffering from any contagious or infectious disease, or whose presence may be detrimental to the wellbeing of passengers or crew. In cases of quarantine of the ship, or individual passengers (passengers may be required to remain in their cabin or as instructed by authorised personnel on board if they or any other occupant of the accommodation presents any symptoms or may be considered to put other passengers at risk) we will not be liable for expenses thus caused and in such cases as above there will be no entitlement to any refund or compensation and we will have no liability for costs incurred as a result.

Your specific passport and visa and health requirements and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept responsibility if you cannot travel because you have not complied with the latest requirements. If you have made independent travel arrangements you accept responsibility for joining the ship in good time, regardless of any change to the sailing time or date, or to the itinerary. We are not able to refund monies paid to us, or any third party acting on our or your behalf, or make compensation or other payments where, for whatever reason, you fail to join the ship. Passengers going ashore are responsible for re-boarding the ship prior to departure from port.

We reserve the right to substitute another vessel for the scheduled vessel whether or not owned or operated by Hurtigruten. Any part of the travel arrangements and the voyage is subject to cancellation, delay, modification, or island/mainland visit cancellation for any reason, including medical disembarkation of crew or passengers or any other circumstances beyond our or our suppliers' control. You therefore acknowledge and agree that the scheduled itinerary for the voyage and the announced departure and arrival times are not guaranteed and we shall not be liable to passengers for any damages or other claims in the event of any delay, changes in itinerary or inability to perform services by reason of any event or events beyond our or our suppliers' control.

12. INSURANCE

It is a condition of the contract with us that every member of the booking has travel insurance in force for the entire duration of the booking, covering at least the cancellation of the booking and providing medical cover for illness or injury and repatriation while overseas. Please provide us with the name of your insurer, together with their 24-hour emergency number when you book or as soon as possible.

13. TIMINGS & DELAYS

Timings are estimates only and cannot be guaranteed, even if shown on tickets. They may be changed due to regulatory authority requirements, weather conditions, maintenance or technical reasons, and the ability of passengers to check in and board on time. Sometimes delays cannot be avoided but in such situations, in conjunction with our local agents or representatives, we will try to ensure your comfort during the course of any delay.

Where the port of embarkation is in the EU and the company reasonably expects the departure of a cruise to be delayed for more than 90 minutes beyond its scheduled departure time, passengers departing from port terminal shall be offered free of charge snacks, meals or refreshments as are appropriate given the waiting time, provided they are available and can reasonably be supplied. If the delay in departure necessitates a stay of one or more nights or a stay additional to that intended by the passenger where and when physically possible the Company shall, subject to the Package Travel Regulations 1992, offer passengers departing from port terminals free of charge adequate accommodation on board or ashore, and transport to and from the port terminal and place of accommodation in addition to the snacks, meals and refreshments previously referred to. The maximum amount that the company will pay for accommodation ashore and transport to and from the port terminal shall be equivalent to 80 Euros per person per night for a maximum of three nights. The company will not have an obligation to provide such accommodation ashore where the delay is caused by weather conditions endangering the safe operation of the ship.

14. BROCHURE VALIDITY

This brochure was published in November 2016 and the details and prices contained in it may be superseded by subsequent brochures. Changes may occur after the date of publication , and some hotel/ship facilities may become unavailable. While this brochure features photography and descriptions of local wildlife , there is no guarantee of sightings.

15. DATA PROTECTION

In order to process your booking and ensure your travel arrangements run smoothly and meet your requirements we, Hurtigruten Ltd, need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, ships, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Please note that where information is also held by your travel agent, this is subject to your agent's own data protection policy. Hurtigruten is not responsible for the privacy practices of any other companies.

If you wish to obtain a copy of the personal information held about you, please write to the above address. Hurtigruten Ltd may make a small charge for supplying this information as permitted by law. Hurtigruten Ltd. may wish to contact you by post, e-mail and/or telephone with news, information and offers on its voyages and other holidays we may have available and for market research purposes. If you prefer not to be contacted for the purposes set out above please contact the Customer Data Controller, Marketing Department, Hurtigruten Ltd, Bedford House, 69-79 Fulham High Street, London SW6 3JW.

Date: November, 2016

Scenic Tours (UK) Ltd - Terms & Conditions

Your reservation is made with Scenic Tours (UK) Ltd, a company wholly independent of Tripsmiths Ltd.

Important: The following terms and conditions together with the general information contained in our tour brochure form the basis of your contract with Scenic Tours (UK) Limited trading as Scenic. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them. Except where otherwise stated, these booking conditions only apply to tour arrangements (including pre and post tour accommodation, activities and other services) which you book with us in the UK and pay for before departure from the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to "holiday", "booking", "cruise", "tour" or "arrangements" mean such tour arrangements unless otherwise stated. In these booking conditions, "you" and "your" means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them as the context requires. "We", "us" and "our" means Scenic Tours (UK) Limited trading as Scenic.

Bookings

1. We welcome passengers with medical conditions or disabilities. If you or any member of your party has any medical condition or disability which may affect your tour or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), it is very important that you tell us of the condition and of any medical or mobility equipment you will need in writing before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. You must also notify us of any changes or deterioration in the disability or medical condition or development of any disability or medical condition after booking. We must reserve the right to decline a reservation of any person or, if full details are not given at the time of booking or the condition/disability develops after booking, cancel when we become aware of these details, if we reasonably feel unable to properly accommodate their particular needs. In the event that you require assistance with embarking or disembarking as a result of your reduced mobility or disability, please advise us at the time of booking and in any event no later than 48 hours before the assistance is required. Please also note that assistance is not always available when embarking or disembarking at all ports of call. Any passenger affected by a disability or medical condition must ensure they have notified this to their travel insurers and that their travel insurance will provide a suitable level of cover (see clause 36 for more information about insurance).

2. The operation of all tours is conditional on us securing the minimum number of bookings required to operate the tour and to ensure an enjoyable group atmosphere. Where sufficient numbers cannot be achieved, we reserve the right to cancel or change a scheduled tour. Please also see clauses 18 and 19. We will notify you no less than 30 days prior to the departure date of the tour if we have to cancel or significantly change a tour due to lack of numbers.

3. If you have any special requests (including dietary requirements) you must notify us in writing at the time of booking. Please note special requests cannot be guaranteed. Failure to meet any special request will not be a breach of contract by us. Confirmation that a special request has been noted or passed on to the supplier of any service(s) or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you. We cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as "standard" bookings subject to the above provisions on special requests.

Payment

4. To make a booking, you must pay the applicable deposit of a minimum of £750 per person or full payment if booking 90 days or less before the start of the holiday. If you make a provisional booking the deposit or full payment, as applicable, must be received by us within seven days of the provisional booking to ensure a place on the tour is held. We will automatically assume that you do not wish to proceed with a booking if the applicable deposit or full payment, as applicable, is not received by us within this seven day period and we will have no further liability to you. Any accommodation, sightseeing or flights we book for you which are separate to those stated in your itinerary are not included in the deposit or tour price. An extra payment will be required to cover the costs of these additional services, and these services will not be booked until both your holiday deposit and additional service costs are paid in full.

5. Deposits are non-transferable and non-refundable except as expressly set out in these terms and conditions. We therefore recommend that you take out adequate insurance prior to booking.

6. The balance of the tour price (after deduction of the applicable deposit) must be received by us no less than 90 days prior to the start of your tour. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in these terms and conditions depending on the date we reasonably treat your booking as cancelled.

7. Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until a contract between us comes into existence. After that point, your agent will hold the monies on our behalf until they are paid to us. For flight inclusive bookings, all monies paid to any authorised travel agent of ours for your holiday with us will be held on behalf of and for the benefit of the Trustees of the Air Travel Trust subject to the travel agent's obligation to pay such monies to us in accordance with our trading terms unless we fail. In the unlikely event of our financial failure, all monies then held by the travel agent or subsequently paid by you to the travel agent will be held by the agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation on the agent to pay such monies to us.

8. Credit & Debit Card Payments

If you pay by credit card the following fees will be added to your Tour Price.

Fee on Deposit Fee on all other payments

Credit Card 1.5% 1.5%

Your contract

9. Subject to availability we will confirm your booking by issuing our confirmation invoice. This invoice will be sent to the lead name on the booking ("Lead Name") or your Travel Agent. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We cannot accept any liability if not notified of any inaccuracy in any document within 7 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.

10. A binding contract between you and us comes into existence when we issue our confirmation invoice. We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim") (except as set out below). We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the Courts of England and Wales only unless, in the case of court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the courts of your home country or those of England and Wales.

If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).

What are your on-tour obligations?

11. (a) You must follow the Tour Director's instructions at all times. You acknowledge that failure to do so may result in restricted access to areas on tour, or if necessary for your own safety and/or that of other passengers, withdrawal from the tour. (b) We expect all clients to have consideration for other people. If in our reasonable opinion, or in the reasonable opinion of any other person in authority, you behave in such a way so as to cause or be likely to cause danger, upset or distress to yourself or any third party or damage to property we are entitled, without prior notice, to terminate the tour of the person(s) concerned. We will not be liable to you for any loss, cost or damage resulting from your withdrawal. If you are withdrawn from the tour, you must make your own return travel arrangements at your own expense.

Tour price

12. Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Once the tour price has been confirmed at the time of booking, clause 13 below will apply.

13. Once your tour price has been confirmed at the time of booking, then subject to the correction of errors, it will only be increased or decreased in the following circumstances. A surcharge or refund (as applicable) will be payable, subject to the conditions set out below, in the event of any change in our transportation costs or in dues, taxes, fuel or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or in the exchange rates which have been used to calculate your tour price. Even in the circumstances set out in above, only if the amount of the increase in our costs exceeds 2% of your tour price (excluding insurance premiums and any amendment fee) will we levy a surcharge. If any surcharge is greater than 10% of your tour price (excluding insurance premiums and any amendment fee), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment fee) or alternatively purchase another tour from us - see clause 18. You have 14 days from the issue date printed on the surcharge invoice to tell us if you wish to cancel or purchase another tour where applicable. Otherwise, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the tour price or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the tour price due to contractual and other protection in place. A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. No surcharge will be levied within 30 days of departure. No refund will be payable if any decrease in our costs occurs during this period either.

Tour features

14. We make no representations about the features of any tour other than those expressly set out in the tour brochure and these terms and conditions.

Brochure validity

15. The tour brochure and these terms and conditions are valid for the departure dates as stated in the tour brochure unless extra dates are added or otherwise expressly advised by us.

Variation or cancellation by us

16. We start planning the tours we offer many months in advance. Occasionally, we have to make changes to and correct errors in the details of advertised tours both before and after bookings have been confirmed and cancel confirmed bookings.

17. In the event of industrial action affecting air, rail, cruise or other tour related transportation we will make every effort to contact the lead name and advise of alternative arrangements (if any). However, if contact is not made, you should phone 0800 566 8777.

18. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Due to the nature of our itineraries, which are dependent on the safe navigation of national and international waterways over which we have no control, it is therefore not always possible for our vessels to sail or call at all ports as planned or foresee when this may occur. Unfortunately this is an inherent risk in sailing which you must accept. The captains of all the vessels we use retain the ultimate right to deviate from or change any particular itinerary where they believe it necessary to so, for example in the interests of the health and safety of passengers. Most changes made to a confirmed tour are minor. Examples of what we both agree to be minor changes are changes of vessels to one of the same class for the whole or part of your tour, changes to vehicles used for transfers and excursions, changes to planned excursions, changes to hotel accommodation to that of an equivalent standard including the substitution of accommodation to on-board our vessels or vice versa, changes to berthing or dock location, changes to sailing times, and the substitution and/or removal of ports of call, or the replacement of sailing with the use of motor coaches. Occasionally, we have to make a significant change to or cancel a confirmed tour and we must reserve the right to do so. A significant change is a change made before departure which, taking account of the information you give us at the time of booking or which we can reasonably be expected to know as a tour operator, we can reasonably expect to have a significant effect on your tour. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, you will be offered the choice of the following options:- (a) (for significant changes) accepting the changed arrangements or (b) purchasing alternative arrangements from us, of a similar standard to those booked if available. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. You must pay the applicable price of any such holiday. This will mean your paying more if it is more expensive or receiving a refund if it is cheaper or (c) cancelling or accepting the cancellation and receiving a full refund of all monies you have paid to us. Please note, the above options are not available where any change made is a minor one. A change of flight time of less than 12 hours, airline (except as specified in clauses 48-51 "Flights"), type of aircraft (if advised) or destination airport will all be treated as minor changes.

19. If we have to make a significant change to or cancel a confirmed tour, we will in addition to the options set out in clause 18 pay you compensation depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the options set out in clause 18 can be accepted where (1) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) we have to cancel because the minimum number of bookings necessary for us to operate your tour has not been reached - see clause 2. No compensation will be payable and the options set out in clause 18 will not be available if we have to cancel as a result of your failure to comply with any requirement of these terms and conditions entitling us to cancel (such as paying on time) or where a change is a minor one.

20. Very rarely, we may be forced by Force Majeure (see clause 34) to change or terminate your tour after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we will be unable to make any refunds (unless we obtain any refunds from our suppliers which we do not use to pay for alternative services), pay you any compensation or meet any costs or expenses you incur as a result.

Amendment or cancellation by you

21. If any member of your party is prevented from travelling, the person(s) concerned may transfer their place to someone else (introduced by you) providing we are notified not less than 90 days before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of £50 per person must be paid before the transfer can be effected. Any overdue balance payment must also be received. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight.

22. If you wish to make any amendments to your confirmed booking you must notify us in writing as soon as possible. It may not always be possible to make such amendments. Where we can, an amendment fee of £50 per person per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. A change of tour dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the tour price where, for example, the basis on which the price of the original tour was calculated has changed.

23. You may cancel your booking by notice to us in writing and payment of the applicable cancellation fee as shown below. Cancellation notifications are not effective until received by us in writing (if received by us on a weekend day or public holiday the notification will be treated as having been received by us on the next working day).

The following cancellation fees apply to each person(s) cancelling and where shown as a percentage are based on the total cost of the arrangements which are being cancelled excluding any insurance premiums, amendment fee or previously incurred cancellation charges which are all non-refundable in the event of your cancellation:

Cancellation Fees

Period before your tour commences within which written notification of cancellation is received by us

Cancellation period

Fee per person

91 days and over

Loss of Deposit

90 days to 60 days

35% of tour price

59 days to 30 days

50% of tour price

29 days or less

100% of tour price

NB Transferring to another date is treated as a cancellation and the cancellation fees above will apply.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly.

Our liability

24. We will ensure that the tour arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these terms and conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted tour arrangements are not provided as promised or prove deficient as a result of the failure of us, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted tour arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

25. We will not be responsible for any injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -

- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or

- the act(s) and/or omission(s) of a third party not connected with the provision of your tour & which were unforeseeable / unavoidable or

- Force Majeure as defined at clause 34 below.

26. We cannot accept responsibility for any services which do not form part of our contract with you. This includes, for example, any additional services or facilities which any hotel or other supplier agrees to provide for you where the services or facilities are not advertised in our tour brochure as part of your tour and we have not agreed to arrange them as part of our contract and any excursion or other services you purchase during your tour. Where any such excursion or services are purchased through or with our assistance, please note that we act only as booking agent. Your contract will be with the operator or provider of the excursion or services in question. We have no liability in relation to the same. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

27. The promises we make to you about the services we have agreed to provide or arrange as part of our contract and the laws and regulations of the country in which your claim or complaint occurred will be used as the basis for deciding whether the tour arrangements in question had been properly provided. If the particular arrangements which gave rise to the claim or complaint complied with the then applicable local laws and regulations, the services will be treated as having been properly performed or provided. This will be the case even if the arrangements did not comply with the laws and regulations of the UK which would have applied had those arrangements been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable tour participant to refuse to take the tour in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in clause 24. We do not make any representation or commitment that all services will comply with applicable local laws and regulations and failure to comply does not automatically mean we have not exercised reasonable skill and care.

28. As set out in these booking conditions, we limit the maximum amount we may have to pay you for any claims you may make against us. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £1000 per person affected unless a different limitation applies to your claim under this clause or clause 29 below. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment fees) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 29 below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your tour.

29. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea or rail carrier to which any international convention or EU regulation applies, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if found liable to you on any basis is the most the carrier concerned would have to pay under the international convention or regulation which applies to the travel arrangements in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens Convention for international travel by sea (as amended by the 2002 Protocol where applicable) and COTIF, the Convention on International Travel by Rail). Please note: where a carrier or hotelier would not be obliged to make any payment to you under and in accordance with the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the claim in question. Copies of the applicable international conventions and regulations are available from us on request.

30. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses including self employed loss of earnings.

31. You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to co-operate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

Suppliers

32. Many of the services which make up your tour are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable international conventions (see clause 29).

33. Copies of the relevant parts of these terms and conditions and of the international conventions are available on request from ourselves or the supplier concerned.

Force Majeure

34. Except where otherwise expressly stated in these terms and conditions we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of Force

138 Scenic°

Luxury Europe River Cruises

Majeure. "Force Majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events are likely to include (whether actual or threatened) war, terrorism, exceptionally high or low water levels, lock closures, fire, flooding, unusual weather conditions, loss of power, epidemics or pandemics, industrial disputes, slow-downs or other strike activities, riots or civil disturbances, acts of government, government agencies or other authorities, inability to obtain any necessary licence or consent through no fault of ours and any other event or circumstances beyond the control of us or any supplier of any part of your tour. set out in clause 25 (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time).

Risk and travel insurance

35. You acknowledge and accept that there are inherent risks associated with our tours for example events of Force Majeure, hazards of travelling in undeveloped areas, travel by boat, train, automobile, aircraft or other means of transportation particularly in underdeveloped countries or more remote locations.

36. We strongly advise you to take out adequate and appropriate travel insurance to cover as a minimum cancellation by you, loss of luggage, early return following death of a relative and emergency repatriation in the event of accident or illness.

37. Please read your policy details carefully and take them with you on your tour. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

Itinerary changes and travel advice

38. During local or national holidays, certain facilities such as museums and restaurants, sightseeing tours and shopping may be limited or not available. Alternatives will be offered if possible.

39. The Foreign and Commonwealth Office may have issued information about your tour destination. You are advised to check this information on the internet at https://www.gov.uk/foreign-travel-advice.

Smoking

40. Smoking(including e-cigarettes) is not permitted inside tourist coaches or indoors on any ship and such other places as are prohibited by us or our suppliers from time to time. Smoking is not permitted on the balconies of our river cruise ships. We will use reasonable endeavours to ensure there are frequent stops on any coach trip and there are permitted areas outside decks on-board some cruise vessels which are available for smoking, however we cannot guarantee these facilities will be available.

Baggage allowance

41. You are entitled to carry one suitcase per person with the total sum of its length, width and height not exceeding 76 x 53 x 28cm/30 x 21 x 11in (62 inches) and weight 20kg (44 lbs). Personal and valuable items such as make-up, cameras, medication, passport, money/ credit cards etc. should be carried in a travel bag or on your person. You must ensure that luggage meets the weight requirements as overweight or oversize items will not be carried. Some carriers may impose a small surcharge per day for a second suitcase per person. Excess baggage is always at your cost.

Young travellers

42. Travellers who are less than 21 years old on the departure date must be accompanied by and share a cabin/room with an adult aged 21 or over. Children under 12 years of age are not accepted. This is a condition of carriers and cruise operators we use.

Complaints and Damage

43. If a problem occurs during your tour, you must advise our representative immediately so that steps can be taken to resolve the matter and you can continue to enjoy the remainder of your tour. You must also advise the supplier concerned. Any verbal notification must be put in writing and given to our representative/agent and the supplier as soon as possible. If we do not have or you cannot contact our local representative or agent and any complaint or problem is not resolved to your satisfaction by the supplier, you must contact us in the UK using the contact details we have provided you with during your holiday, giving us full details and a contact number. Until we know about a complaint or problem, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, any complaint must be made in writing to us giving full details within 30 days of the end of the tour. If you fail to follow this simple procedure, your right to claim compensation you may otherwise have been entitled to may be affected or even lost as a result. Only the lead name should write to us.

44. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party's full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.

Included in your fare

45. All airfares / rail travel from the UK (unless specified at the time of booking, e.g. selected special offers), coach travel, all cruise travel, services of a Cruise Director (if applicable), airport transfers, port charges, meals, accommodation, sightseeing and admissions and other services as expressly indicated in the itinerary, all gratuities and tipping on land tours and river cruises except as set out below.

NOT included in your fare

46. Gratuities and tips to any staff on cruise ships not operated by us (unless otherwise expressly advised), meals not specified in the itinerary, drinks, laundry, passport fees, expenses of a personal nature, travel between train stations and any other items which are not expressly included in the cost of your tour. Changes to flight schedules may require additional overnight accommodation at either commencement or completion of tour which is at your own expense. For the avoidance of doubt hotel accommodation is not provided on an all inclusive basis.

Airfare conditions

47. Air travel is based on a specific class and is subject to availability at time of booking. If booking a promotional cruise, all inclusions and conditions may differ. Please check promotional booking conditions. Full details and conditions may be obtained from your travel consultant. Changes to original tickets will incur amendment or cancellation fees, are subject to availability and surcharges may apply. Please see clauses 21 and 22 above. Please note: all airfares are subject to routing restrictions.

Flights

48. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time. The actual times will be those shown on your tickets which will be dispatched to you approximately two weeks before departure. Please note, flights may operate indirect.You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs.

49. In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a "Community List" which contains details of air carriers that are subject to an operating ban within the European Union. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm. We are also required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 18 and 19 will apply. Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.

50. If you suffer a delay to your outbound travel arrangements, we will do our best to assist you make the start of your tour or, if this cannot be achieved, join it as soon as possible any costs we incur in making any alternative arrangements in this situation will be your responsibility. In the event of a flight delay, the airline concerned may provide refreshments and/or other assistance depending on factors such as the length of the delay, time of day and number of passengers affected. We cannot accept liability for any delay which is due to any of the reasons set out in clause 25 (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time).

51. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If the airline does not comply with these rules, you may complain to the CAA on 020 7453 6888 or by e-mail to passengercomplaints@caa.co.uk or see www.caa.co.uk - Referring Your Complaint to the CAA.

Transfers

52. These are only available on the day your tour commences and the day your tour terminates at designated times. Transfers outside these times will be at your expense and arrangement. If you have purchased pre and post tour hotel accommodation through us, you will be provided with airport transfers to/from your hotel to the relevant gateway airport. If your airline booking is not made by us, you must ensure your flight details are provided to us (this can be entered by Tour Personaliser at www.scenic.co.uk.) Please note: No refund will be given for unused transfers. Transfers cannot be routed to other pick-up points or destinations. Passengers who miss the pre-booked transfer will be responsible for making their own way to/from the ship/rail station or hotel at their own expense. Transfers must be booked and flights advised to us a minimum of 60 days prior to travel otherwise transfers cannot be guaranteed. Please note, heavy traffic in Moscow, Munich and St. Petersburg can result in long transfer times.

Hotel accommodation

53. IMPORTANT: Unless otherwise expressly stated in the description of the tour in question or expressly advised by us to you, overnight accommodation required to meet tour and/or flight connections is not included in the tour price and is at your own expense. For any accommodation included in the tour itinerary, we reserve the right to substitute hotel accommodation of a similar standard in the place of the advertised hotel. We make no representations about the facilities, quality or size of any such hotel rooms.

Passports and visas

54. British (citizen) passport holders are recommended to have a valid passport with at least 6 months validity from return date. If your passport has less than 6 months validity from the return date, then a waiver form must be signed. It is your responsibility to ensure any visas required for countries to be visited on the tour have been obtained prior to the tour departure date. Failure to obtain correct documentation will mean you may be unable to participate in particular shore excursions and may be denied boarding and/or entry into certain countries. Passport and visa entry requirements and costs are your sole responsibility. We cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

55. A full British passport presently takes approximately 4 to 6 weeks to obtain. If you are 16 or over and have not yet got a passport, you should apply for one at least six weeks before your departure from the UK. The UK Passport Service has to confirm an applicant's identity before issuing their first passport and will ask them to attend an interview in order to do this. If you are not a British citizen or hold a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) you are travelling through and to which you are intending to travel. Please note, all requirements may change and all clients must check the up to date position in good time before departure with the Embassy or consulate of the country(ies) you are travelling through and to.

56. UK passport holders require a visa to enter Russia. The Visa application is a three stage process and has to be completed online. Guidelines and information will be provided by Scenic after your reservation has been confirmed. The current cost of a visa is from approximately £88.40 per person (April 2015).

57. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org. Information on health abroad is also available on www.nhs.uk/Livewell/Travelhealth. At the time of publication of this brochure, we are not aware of any compulsory health requirements applicable to British citizens taking any of the holidays featured in this brochure. For holidays in the EU/EEA you should obtain an EHIC (European Health Insurance Card) prior to departure from www.ehic.org.uk. An EHIC is not a substitute for travel insurance. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. Please therefore check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information.

58. It is the lead name's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty, costs or expenses being imposed on or incurred by us, you will be responsible for reimbursing us accordingly.

Financial security

59. We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 9294). When you buy an ATOL protected flight or flight inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Please note: Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme *The air inclusive holidays and flights we arrange are ATOL protected providing they are made available in the UK. For further information, visit the ATOL website at www.atol.org.uk.

60. As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT number 5248), Scenic has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992. In the event of insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly with Scenic. In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled, you may claim repatriation to the starting point of your non-flight package.

Tour participation

61. Additional to clause 1, you acknowledge that some of the cruise ships we use do not have elevators and where there is an elevator onboard it may not access all decks. In addition standard cabins and bathrooms have significant thresholds and cabin doors which limit access and may not be wide enough to allow access by many wheelchairs. We may not be able to ensure that you are able to participate in some activities either on board the ship or onshore at all ports of call if it is not safe for you or others to do so. You must be physically able to undertake any tour and must be self sufficient and/or must travel with a companion able to provide any assistance needed during the tour, we regret we cannot provide a companion to assist you throughout your tour.

Clothing

62. We recommend casual and comfortable clothing. Please bring comfortable walking shoes for sightseeing. Dinner attire is smart casual - open-neck shirts, trousers and dresses. Coats and ties may be worn but are not required. The Captain's Welcome and Farewell Dinners are dressy but not formal. For the winter months, we recommend a warm coat, gloves, water-resistant footwear and an umbrella. In set locations on your cruise, there will be a 1kg per suite, allowance of complimentary laundry to be redeemed once. Additionally, laundry facilities are available on selected cruises en-route for a fee. Laundry facilities are available on selected cruises en-route for a fee.

Cruise cabins

63. The tour price is based on the cruise cabin category as indicated on each tour page. Upgrades to other cabin types are available at additional cost. Please note that individual cabin number requests are a request only and cannot be guaranteed.

Currency and credit cards

64. Most countries visited use the Euro, although some still have their own currency. For small purchases ashore or in small towns, local currency is advantageous. Many locations accept major credit cards. Cash machines are located on shore at some stops. Prior to departure you should confirm that your card and PIN will work in your destination countries. All purchases onboard are charged to your shipboard account. The onboard currency is the Euro, except in Russia where it is the Ruble. Shipboard accounts may be paid in Euros or Rubles, depending on the route taken, or by credit card.

Deck plan

65. The deck plans and cabin layouts/sizes are to be used as an indication only and are subject to change. Please note Scenic Tsar is not a Scenic Space-ship. Standard inclusions on board do not apply to the Scenic Tsar, including but not limited to Scenic Sun Lounges, Portobellos, River Café, butler services, e-bikes, Scenic Tailormade and Royal Suite inclusions

Noise, vibration and odour

66. While we take reasonable steps to minimise noise, vibrations and odours on the cruise ships, you acknowledge and accept that some noise, vibration and intermittent odours may be experienced on vessels and that we will not be liable to you in relation to such noise, vibration or odours.

Docking position

67. During port stops, ships may dock side-by-side, obstructing views and requiring you to pass through other ships to embark & disembark.

Cruise Director

68. An experienced English-speaking Cruise Director accompanies every cruise. They are there to ensure your comfort, answer your questions and make your holiday relaxed and memorable. Cruise Directors are employed by us.

All-inclusive beverages

69. (a) All standard beverages are included in the tour price whilst you are on-board a Scenic 'Space-Ship'. This includes wine, beer, soft drinks and standard spirits. It also includes daily replenishment of the cabin minibars. (b) Selected items such as high end spirits, including malt whiskey, selected French champagne and selected wines are not included and there will be an additional charge. (c) Responsible service of alcohol is practiced by all staff on-board. We reserve the right to refuse anybody service if in the reasonable opinion of those severing you are or appear to be intoxicated and could put the comfort, quiet enjoyment, or safety of yourself of those around you at risk. (d) All-inclusive drinks do not apply tours to Russia on-board the Scenic Tsar or any third party suppliers.

River cruise dining

70. Dining rooms are single, open-seating.

Electricity and Wi-fi

71. On-board electricity is 220v - you will need a suitable plug adaptor to use your electrical items. All river cruise ships have hairdryers available. Not all river cruise ships have electrically assisted bicycles.

72. Some of our vessels have wi-fi internet access on-board. Even when available access to the internet may be limited or none existent during the course of your cruise due to the demands from other users and/or the ships proximity to telecommunication services and network access. We also cannot guarantee that you will have any Wi-fi coverage in your room.

River cruising medical services

73. Ships do not carry a doctor onboard apart from in Russiaand immediate medical attention cannot always be guaranteed. Medical services may be called at your own expense. We cannot provide personal escorts for any medical visits.

74. The on-board language is English. All staff, crew and tour guides speak English and all announcements and lectures will be made in English.

Minibars and safes

75. Our river cruise ships have minibars and safes in all cabins. Any purchases from the minibar are at your own expense on the Scenic Tsar. If you are staying on a Scenic Space ship, the minibar is complimentary and restocked daily.

Single accommodation

76. One dedicated single cabin is available on each Scenic Space ship excluding the Scenic Gem, Scenic Azure and Scenic Tsar. A limited number of E, D and balcony suite category cabins are available at a single supplement rate for each cruise. Please contact us for price information.

Sightseeing tours

77. It is not possible for large coaches to be used for some city sightseeing. Many towns and cities will be visited by way of walking tours and accordingly, a reasonable level of fitness is required. For river cruising, clients should be able to climb ramps. For coaches, ship embarkation/disembarkation (depending on river levels) and attractions, these may have a number of steep steps. Please note, Scenic FreeChoice inclusions are subject to change and maximum/minimum numbers. Scenic Tailormade are not available in Russia or Portugal. Scenic Tailormade cannot be guaranteed in all locations. Entrance fees, gratuities and transportation whilst using Scenic Tailormade are not included in your tour price.

Scenic Enrich

78. It may not always be possible to offer every Scenic Enrich activity. Wherever possible, suitable alternatives will be provided without liability to you.

Royal Suites

79. Guests staying in Royal Suites in Europe (does not apply to Russia) will receive credit of €100 per person in their onboard account, which may be used in the wellness centre. This credit may not be used for other onboard purchases and cannot be exchanged for cash.

Pictures, images and data protection

80. All images in tour brochures represent typical scenes and descriptive detail for each tour. However, it is possible that the particular subject matter may not be seen or experienced on tour. Also, some pictures may have been digitally enhanced for reproduction purposes.

81. For the purposes of the Data Protection Act 1998 we are a data controller. Our privacy policy is available to view on our website www.scenic.co.uk and sets out how we collect and use the personal information you provide us with. We will only process personal data as set out in our privacy policy (as amended or added to) or otherwise notified to or agreed by you or as we are otherwise permitted to do in accordance with the Data Protection Act 1998.

82. The information contained in our brochure, on our website www.scenic.co.uk and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen holiday (including the price) with us or your travel agent at the time of booking.

Iglu Cruise - Terms & Conditions

Your reservation is made with Iglu Cruise Ltd, a company wholly independent of Tripsmiths Ltd.

The following Booking Conditions together with the General Information contained on our website form the basis of your contract with Iglu.com Ltd, 2nd Floor, 165 The Broadway, Wimbledon, SW19 1NE. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.

Except where otherwise stated, these booking conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to "holiday", "booking", "contract", "package", "tour" or "arrangements" mean such holiday arrangements unless otherwise stated.

In these Booking Conditions, "you" and "your" means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires. "We", "us" and "our" means Iglu.com Ltd.

If you book a package holiday with us, once your package holiday has been confirmed we will accept responsibility for it in accordance with these Booking Conditions as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992.

1. Making your booking

The first named person on the booking ("party leader") must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all members who are under 18 when the booking is made. By making a booking the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.

Subject to the availability of your chosen arrangements, we will confirm your holiday by issuing a confirmation invoice.

The confirmation invoice will be sent to the party leader. Please check this carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation, acknowledgement or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 24 hours of you receiving it. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.

2. Payment

In order to confirm your chosen holiday, a deposit amount advised to you by your reservation agent (or full payment if booking within 17 weeks of departure) must be paid at the time of booking.

The balance of the holiday cost must be received by us not less than 17 weeks prior to departure. This date will be stated on your confirmation invoice. Reminders may not be sent prior to the due date. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we reserve the right to treat your booking as cancelled by you. In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 6 depending on the date we reasonably treat your booking as cancelled.

Please note: Payment by credit card, debit cards issued outside the UK or deferred debit cards incurs a bank charge of 2.5% (4% for payments made by American Express). Debit cards issued in the UK attract no fee. Online payment is securely handled by Barclays Merchant Services.

3. Your contract

A binding contract between us comes into existence when we despatch our confirmation invoice to the party leader. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim") (except as set out below). We both also agree that any claim (and whether or not involving any personal injury) must be dealt with under the ABTA arbitration scheme (if the scheme is available for the claim in question and you wish to use it - see clause 12) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).

4. The cost of your holiday

Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking. The prices shown on our website were calculated on 30 July 2013 on the basis of then known costs and exchange rates of £1 to US$1.5312 or £1 to €1.1523 as shown in the Financial Times Guide to World Currencies on that date.

We reserve the right to increase or decrease the prices of unsold holidays at any time. We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed.

Once the price of your chosen holiday has been confirmed, then, subject to the correction of errors, we will only increase or decrease the price in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if our costs increase or decrease as a result of transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increasing or decreasing or our costs increase or decrease as a result of any adverse or favourable changes in the exchange rates which have been used to calculate the cost of your holiday.

Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding insurance premiums and any amendment charges), will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to choose one of options (a), (b) and (c) as set out in clause 8 below.

You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out in clause 8 below. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. We promise not to levy a surcharge within 30 days of departure.

A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs.

5. Changes by you

Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can assist, an amendment fee of £40 per person/per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers or any third party. Please note: For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight.

6. Cancellation by you

Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received by us in writing at our offices. If you notify us by email you should receive a reply within 24 hours; if you do not receive one you should assume your email has not been received and must contact us again immediately.

As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding booking fees, insurance premiums, amendment charges and any discounts given by us. Booking fees, insurance premiums and amendment charges are not refundable in the event of the person(s) to whom they apply cancelling.

Cancellation Charges

Number of days notice Amount of you must pay

106 Days + Loss of Deposit

42-105 Days 50% of holiday cost*

28-41 Days 70% of holiday cost*

8-27 Days 90% of holiday cost*

0-7 Days 100% of holiday cost*

(*or deposit if greater)

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

For all bookings, where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly.

If any member of your party is prevented from travelling, the person(s) concerned may be able to transfer their place to someone else (introduced by you) providing we are given reasonable notice before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of £40 must be paid before the transfer can be made (see also clause 5 above).

7. Insurance

We consider adequate travel insurance to be essential. Details of the policy we offer are shown at www.iglutravelinsurance.com.

Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.

8. Changes and cancellation by us

We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in website and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

Most changes are minor. Occasionally, we have to make a "significant change". "Significant changes" are likely to include those in the table below. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-

(a) (for significant changes) accepting the changed arrangements or

(b) cancelling with a full refund and purchasing an alternative holiday from us, of a similar standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or

(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us. Please note, the above options are not available where any change made is a minor one.

If we have to make a significant change or cancel before departure, we will pay you the compensation set out below subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

Significant changes & cancellation Compensation Scale

Cancellation by us excluding force majeure A

Changing your accommodation to one of the same, similar or higher official rating B

Changing your accommodation to one of lower rating or in a different resort A

Changing the UK airport you fly from or to one which is more inconvenient for you (except where the change is from one London airport to another) A

Changing the date you leave the UK A

Changing the time of your flight by more than 12 hours A

These scales are based on the number of days before your departure we tell you about a 'Significant Change' or cancellation, but see Section 9 about 'Events Beyond Our Control'.

Amounts are per full-fare-paying adult.

Number of days Scale A Scale B

More than 105 days £20 £0

42-105 days £30 £10

28-41 days £40 £20

8-27 days £50 £30

0-7 days £60 £40

Please note that these options are not available if the change made is a minor one. In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation payments. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation is payable for minor changes Very rarely, we may be forced by "force majeure" (see clause 9) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

9. Force Majeure, events beyond our control

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 10(1) below) as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

10. Our Liability to you

(1) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or - the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or - 'force majeure' as defined in clause 9 above.

(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them and any excursion you purchase in resort. In addition, regardless of any wording used by us on our website or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK . The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in clause 10(1). We do not make any representation or commitment that all services will comply with applicable local laws and regulations and failure to comply does not automatically mean we have not exercised reasonable skill and care.

(5) As set out in these booking conditions we limit the maximum amount we may have to pay you for any claims you may make against us. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £50 per person affected unless a lower limitation applies to your claim under this clause or clause 10(6) below. You must ensure you have appropriate travel insurance to protect your personal belongings. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price you paid us for your holiday. (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 10 (6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.

(6) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens convention for international travel by sea (as amended by the 2002 protocol where applicable) and COTIF, the Convention on International Travel by Rail)). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.

(7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

(8)You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 12 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

11. Complaints and problems

In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform our local representative or agent (if we have one) and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative/agent and the supplier as soon as possible. If we do not have or you cannot contact our local representative or agent and any complaint or problem is not resolved to your satisfaction by the supplier, you must contact us in the UK using the contact details we have provided you with during your holiday, giving us full details and a contact number. Until we know about a complaint or problem, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of your return to the UK giving your booking reference and full details of your complaint. Only the party leader should write to us. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause. If you fail to follow this simple complaints procedure, your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result.

12. Arbitration

Disputes arising out of, or in connection with your contract/Type A booking with us which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by the Association of British Travel Agents and administered independently. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website ( www.abta.com ). This scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and statement of claim must be received by ABTA within 18 months of the date of return from the holiday.

13. Behaviour and damage

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid direct at the time to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

14. Conditions of suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 10 (6)). Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

15. Special requests and medical conditions/disabilities/reduced mobility

If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as "standard" bookings subject to the above provisions on special requests.

If you or any member of your party has any medical condition or disability which may affect your holiday or has any special requirements as a result of any medical condition or disability (including any which affect the booking process) or any mobility concerns, please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements, discuss your requirements, and/or assist making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition, disability or your mobility occurs. You must also promptly advise us if any medical condition, disability or reduction in your mobility which may affect your holiday develops after your booking has been confirmed.

Note that some travel providers, especially cruise lines, have a strict policy in respect to allowing pregnant women to travel once she has entered a specific stage of pregnancy - typically 24 weeks or beyond at any point in the cruise. You must inform us if you, or any member of your party is pregnant or becomes pregnant prior to travel.

16. Passports, visas and health requirements

The passport and visa requirements applicable at the time of printing to British citizens for the holidays we offer are shown at http://www.iglucruise.com/faqs. Requirements may change and you must check the up to date position in good time before departure. A full British passport presently takes approximately 2 to 6 weeks to obtain. If you or any member of your party is 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.

Details of any compulsory health requirements applicable to British citizens for your holiday are shown http://www.iglucruise.com/faqs . It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org Information on health is contained in the Department of Health leaflet T7 (Health Advice for Travellers) available from the Department of Health by telephone on 0870 1555455 or via its website www.dh.gov.uk and from most Post Offices. For holidays in the EU / EEA you should obtain an EHIC (European Health Insurance Card) prior to departure from the Department of Health (see leaflet T7 and the website www.dh.gov.uk). Health requirements and recommendations may change and you must check the up to date position in good time before departure. It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

18. Financial security

We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 2987). When you buy an ATOL protected flight or flight inclusive holiday* from us, you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

*The flights and flight- inclusive holidays we arrange are ATOL protected providing they are made available in the UK. For further information visit the ATOL website at www.atol.org.uk. We are a member of ABTA (ABTA number J0332). If your holiday does not include flights, ABTA will financially protect your holiday by ensuring you receive a refund or, if your arrangements include return travel to the UK (other than flights) you are returned to the UK in the event that your holiday cannot be provided as a result of our insolvency. Please go to www.abta.com for a copy of the guide to ABTA's scheme of Financial Protection.

19. Prices and Website Accuracy

Please note, the information and prices shown on our websites may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the websites and prices, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

20. Delay

In the event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as is legally required by the Denied Boarding Regulations (see below). The ferry, tunnel or rail operator is similarly responsible in relation to any delayed or cancelled sea crossing or international rail departure. Except where otherwise stated on our website, we regret we cannot provide any assistance in such circumstances other than information and advice to the extent we are in a position to do so. We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any airline concerned may however provide refreshments etc. We cannot accept liability for any delay which is due to any of the reasons set out in clause 10(2) of these Booking Conditions (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time). In addition, we will not be liable for any delay unless it has a significant effect on your holiday arrangements.

If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to passengercomplaints@caa.co.uk or see www.caa.co.uk - Referring Your Complaint to the CAA.

21. Safety standards

Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.

22. Flights

In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a "Community list" which contains details of air carriers who are subject to an operating ban within the EU. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm.

We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.

If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 8 "Changes and cancellation by us" will apply. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The flight timings shown on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time.

The flight timings given on booking are for general guidance only and are subject to change. Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs. Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.

The copyright in this document belongs to MB Solicitors Limited, trading as mb Law, Studio 3 The Quays, Concordia Street, Leeds LS1 4ES. Ref: CGI. All copies of these conditions must include the words ã Mason Bond Solicitors.

Healing Holidays - Terms & Conditions

Your reservation is made with Healing Holidays, a trading division of Cleveland Travel Ltd, a company wholly independent of Tripsmiths Ltd.

Healing Holidays is a trading division of Cleveland Travel Ltd., a limited company incorporated in England (company number 2797491) whose registered office is at 227 Shepherds Bush Road, Hammersmith, London, W6 7AS (we, us, our).

We are specialist travel organisers. Our business operates out of the United Kingdom ('UK') and our services are as advertised.

Your holiday protection

ATOL

The air holidays and flights in this brochure are ATOL protected, since we hold an Air Travel Organiser's Licence ('ATOL') number 3384 granted by the Civil Aviation Authority ("CAA"). In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at http://www.atol.org.uk

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

ABTOT

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Cleveland Travel Ltd., and in the event of their insolvency, protection is provided for the following:

non-flight packages commencing in and returning to the UK;

non-flight packages commencing and returning to a country other than the UK; and

flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK.

1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Cleveland Travel Ltd.

Application of these terms and conditions

These terms and conditions, together with any further terms and conditions notified to you by us prior to your entering into a contract with us (without limitation including any in our brochure or on our website which are relevant to your booking)('Our Terms') and any other terms which we both otherwise agree will be binding on us both once a contract is made between us. A contract will exist between us once you have made your booking with us, paid your deposit (or such other fee as may be appropriate for example where you are making a 'late booking') and we have issued you with our booking confirmation. Our contact with you is also subject to any air carriers' terms and conditions of carriage.

You should read these terms and conditions carefully.

English Law

Any dispute arising over our contract will be dealt with under English Law. Our Terms do not affect your statutory rights.

Data Protection

We observe the requirements of the Data Protection Act 1998 ('the Act') in respect of all personal data held by us at any time.

We will not use any personal data relating to you, which we hold at any time for any purpose other than in connection with your booking. We will not pass on such data to third parties save where this is necessary in connection with the performance by us of our contract with you or as otherwise authorised by you. We may use such data to notify you of our services, offers and promotions from time to time. If you do not wish us to so notify you please tick the appropriate box on our booking form.

Booking Conditions

All reservations are made with Cleveland Travel Limited trading as Healing Holidays, a company registered in England under company number 2797491. In the following conditions the term company means Cleveland Travel Limited trading as Healing Holidays, and the term customer means the person signing the booking form and all other persons on whose behalf he or she signs it.

Consumer protection

All holidays and flights in this brochure are ATOL protected, since we hold an Air Travel Organisers Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL3384. For further information visit the ATOL website at http://www.atol.org.uk

1. Booking your holiday

To make a holiday booking the customer should complete, sign and send in a booking form with a deposit of 20% of the holiday cost requested or the full amount if the booking is made within ten weeks of departure. The booking is accepted and the contract made when the company issues a confirmation invoice, which is usually within twenty-four hours of receiving the booking form.

2. Payments

Payment of all confirmation invoices must reach the company not later than 90 days prior to departure.

3. Amendments and cancellation

(i) Amendments

The Company will make every effort to assist you if you wish to alter your arrangements. Requests for an amendment must be in writing, signed by the signatory of the booking form. If the Company is successful in making your requested amendment then you must pay an amendment charge of £50.00 per booking. If the Company is not successful then there will be no charge.

(ii) Cancellations

All cancellations must be advised in writing, signed by the signatory of the booking form. Cancellations are effective on the day that they are received by the company. Recorded delivery is strongly recommended. The following cancellation charges (together with holiday insurance premium) will be payable, depending on the number of days prior to departure the company receives your notice of cancellation.

Days prior to departure date when written advice of cancellation received Percentage of total holiday cost

More than 90 days Loss of deposit

89 to 42 days 50% of total holiday cost

41 to 0 days 100% of total holiday cost

(iii) Amendments by the company

After the confirmation invoice has been issued, the company makes every effort to operate all holidays as confirmed. In very rare circumstances, the company may have to modify your holiday before you depart. If the modification is significant the company will notify you as soon as practically possible and you will be entitled to:

(a) take a substitute package of equivalent quality at no extra cost to you; or

(b) take a substitute package of lower quality and recover from the company the difference in value between the original arrangements and the new ones; or

(c) refund you all monies paid by you under the contract where upon your holiday arrangements will be cancelled. In addition, if the Company has to modify your holiday it will pay you compensation for non-performance of the contract (see table below for levels of compensation), if this is for any reason other than 'force majeure' (see below)

Days prior to departure date when notification Minimum compensation per person

More than 42 days £10.00

29 to 42 days prior £20.00

15 to 20 days prior £25.00

0 to 14 days prior £30.00

'Force majeure' means unusual and unforeseeable circumstances beyond the company's control, the consequence of which neither the company nor its suppliers could avoid even if all due care had been exercised. This may include, but is not limited to, war, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions and level of water in rivers. If the company becomes unable to provide a significant proportion of your holiday after it has commenced, suitable alternative arrangements will be made for you at no extra charge to you or, alternatively, you will be returned to your point of departure and given a pro rata refund for ground arrangements not received. You may also in such circumstances be entitled to compensation by the company in accordance with the table above.

iv) Cancellation by the company

If you fail to pay the balance of the holiday price at least ten weeks (seventy days) before departure, the company will treat your booking as cancelled and levy the cancellation charge as set out in paragraph 3(ii) above. If the company is obliged to cancel your holiday in any other circumstances before departure, the company will use its best endeavours to offer alternative arrangements at no extra cost to you, or offer a substitute package of lower quality and you may recover from the company the difference in cost, or have repaid to you as soon as possible all monies paid by you. In addition, unless the cancellation has been caused by force majeure the company will pay you compensation as set out in paragraph 3(iii).

(v) The company liability

(i) We accept responsibility for ensuring that your travel arrangements, which you booked with us are supplied as described in our printed material and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you the appropriate compensation if this has affected the enjoyment of your travel arrangements.

(ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees, agents and suppliers, whilst acting within the scope of/or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English law.

(iii) In respect of the services provided by air or sea carriers, our liability in all cases shall be limited in the manner provided by international conventions and conditions of carriage of our suppliers. Copies of these conventions and, conditions of carriage are available on request. Operational decisions may be taken by air or sea carriers and, airports and ferry terminals resulting in delays, diversions or re-scheduling, over which our company has no control. When such changes are made, our company will endeavour to minimise any inconvenience.

(vi) If you have a problem

If you have a problem during your holiday, please inform the relevant supplier (e.g., hotel) and our local representative immediately, who will endeavour to put things right. Not only may prompt action enable you to enjoy your holiday, but it is also a legal requirement, the omission of which can substantially affect your rights against our company. If it is not possible to make the complaint to the appropriate organisation at the time, you should make contact with our company, so that our company can endeavour to resolve it. However, should a problem remain unresolved, a complaint should be made in writing to our company office manager within thirty days of your return.

(vii) Our company price policy

Our suggested itineraries are prepared many months before the start of your holiday and the prices quoted in them are for your guidance only. If at the time of booking the price has changed from that shown in our suggested itineraries, you will be told of the revised price applicable to the travel arrangements before you commit yourself.

Brochure and website content

We make every effort to ensure the accuracy of the information contained in our brochures and on our website. However, content is subject to change from time to time, often due to the actions of our suppliers (eg. airlines, hotels, tour companies, car hire companies). We will endeavour to notify you of any change known to us affecting your holiday prior to issuing you with our booking confirmation.

Brightwater Holidays - Terms & Conditions

Your reservation is made with Brightwater Holidays, a company wholly independent of Tripsmiths Ltd.

Making your booking

To make a booking the first named person on the booking ("party leader") must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By signing the booking form, the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.

Subject to the availability of your chosen arrangements, we will confirm your holiday by issuing a confirmation invoice. This invoice will be sent to the party leader. Where you book through our website, any electronic acknowledgement of your booking is not a confirmation of it. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending it out (five days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.

We will communicate with you by e-mail in relation to your booking. You must accordingly check your e-mails on a regular basis. We may also contact you by telephone and/or post if we cannot, for whatever reason, contact you by e-mail. Certain documents may need to be sent by post. References in these booking conditions to "send" and "in writing" include communication by e-mail.

If you wish to, you may contact us by e-mail for any of the reasons mentioned in these booking conditions (for example, to request an amendment) providing you do so to info@brightwaterholidays.com

Payment

In order to confirm your chosen holiday the following deposits must be paid at the time of booking (or full payment if booking within eight weeks of departure):

For coach and rail holidays £75.00 per person

For all UK and European holidays by air £125.00 per person

For all non-European holidays by air 10% of the holiday cost

YOU MUST PAY THE BALANCE IN FULL EIGHT WEEKS PRIOR TO DEPARTURE UNLESS OTHERWISE STIPULATED.

VISA/MASTERCARD/BARCLAYCARD/SWITCH/DELTA/MAESTRO/VISA DEBIT are accepted for deposits with no surcharge. All full payments and balances will be subject to a 2% surcharge.

If you cancel your holiday

In the event of a member of your party wishing to cancel their holiday we must be advised in writing by the person whose signature appeared on the booking form. In order to compensate our expenditure we charge a cancellation fee according to the following scale:

Days notice prior to Departure Date Cancellation charge % of holiday price

More than 56 days - Deposit only

31 - 56 - 50%

15 - 30 - 95%

0 - 14 - 100%

The cancellation charges will apply from the day we receive written confirmation. You may make a claim on your Holiday Insurance if the reason for the cancellation falls within the terms of the insurance policy.

Complaints

In the unlikely event that you have a complaint please inform your tour guide immediately so that action can be taken on the spot. If the matter cannot be resolved complaints should be submitted in writing to us within 20 days of your return from holiday. We cannot accept liability for claims reaching our office more than 20 days after the conclusion of the holiday concerned.

Passports

A full passport is essential for travel to all destinations outside of the U K . All passports should have at least three months left to run from the date of return to the UK, although some countries require you to have up to eight months validity on your passport. It is the responsibility of travellers with non-EU passports to obtain the necessary visas, documentation etc. for all overseas holidays.

If we change your holiday

It is unlikely that we have to make any changes to your holiday, but we do plan the arrangements many months in advance. Sometimes we do need to make changes which we reserve the right to do at any time. Most changes are minor, but where they are significant you will be informed as soon as is reasonably possible. Please note pick-up points are subject to minimum numbers and will be confirmed when we send out joining instructions.

If you change your holiday

If, after we have accepted your booking, you wish to change details of that booking, we will make every effort to satisfy your requirements, although this cannot be guaranteed. When a request has been met, an amendment fee of £35 per person will be charged and a revised invoice will then be issued.

If we cancel your holiday

We reserve the right in any circumstance to cancel your holiday. In the unlikely event of this being necessary we will offer you an alternative available holiday or a full refund of all monies paid. A minimum of 20 passengers is required to operate a tour with a Brightwater Holidays representative.

The price of your holiday

It is our policy to calculate holiday costs at prices which include any increase planned by hoteliers, transport companies or other suppliers known at the time. The costing date for each holiday together with the relevant exchange rates are shown on your Confirmation of Booking. However, if holiday costs do increase after this date due to governmental action, fuel or currency fluctuation, the extra amount will be passed on in the form of a surcharge, not less than 30 days before departure. We guarantee any extra amount advised at this time will be the final amount to be paid by you and any further increases will be borne entirely by us. In exchange for this financial risk, no refund will be made in respect of change in holiday costs or exchange rates, which are favourable to us. We guarantee to absorb any amount equivalent to 2% of the holiday price (excluding any amendment charges and insurance premiums). Only amounts in excess of 2% will be surcharged.

EHIC Card (For medical assistance for British Citizens Overseas)

A European Health Insurance Card (obtainable online at www.dh.gov.uk, by phone - 0845 606 2030 or by post at EHIC Applications, PO Box 1115, Newcastle Upon Tyne, NE99 1SW) is recommended for all holidays to Europe. Please note this is not a substitute for travel insurance.

Our responsibility to you

Brightwater Holidays will accept responsibility for the proven negligent acts and omissions of: employees or agents and suppliers, sub-contractors, servants and/or agents of the same whilst acting within the scope of or in the course of their employment in respect of claims arising as a result of death, bodily injury or illness caused to the signatory to the contract and/or any other named persons on the booking form. Brightwater Holidays do not accept responsibility or liability to any person for loss of baggage, money or other property whatsoever. Brightwater Holidays do not accept liability for any loss or additional expenses caused by delay or interruption to travel services through weather conditions (such as fog), civil disturbance, strikes, wars, floods, sickness or any circumstances amounting to Force Majeure. While there are no age limits or health requirements on our holidays, please note that for certain destinations, for example the smaller Scottish islands, a good degree of mobility is required to get the most out of the holiday.

Insurance

It is a condition of booking that you have adequate insurance protection for all overseas holidays and we strongly recommend insurance cover for all other holidays. We strongly advise you to take out Brightwater Holidays' recommended travel insurance. BRIGHTWATER HOLIDAYS OPERATE A NO SMOKING POLICY ON ALL COACHES.

As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), Brightwater Holidays has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992.

In the event of Brightwater Holidays' insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre-arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly with Brightwater Holidays.

In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled, you may claim repatriation to the starting point of your non-flight package.

Trafalgar Tours - Terms & Conditions

Your reservation is made with Trafalgar Tours Ltd, a company wholly independent of Tripsmiths Ltd.

Booking Conditions and other important information.

Large print version is available at: www.trafalgar.com

Summary Information

Land Only Guided Holidays

Deposit required £100

Final Payment 45 days

No of Days - Penalty

45 days and over - Deposit

44-22 days - 25%

21-8 days - 30%

7-1 days - 50%

Departure Day - 100%

No Show - 100%

Your guided holiday booking

Trafalgar Tours Ltd is the 'Sales Company'; Destination America Inc is the 'Operator'; collectively these companies are referred to as 'Trafalgar'.

Your agreement is with Trafalgar Tours Limited ("Trafalgar"), Company Number 50679, a company registered in Guernsey whose registered office address is Travel House, Rue du Manoir, St Peter Port, Guernsey, Channel Islands, GY1 2JH. A contract will come into existence between us when you make a reservation with us.

All contracts with Trafalgar are made subject to the terms of these booking conditions and are governed by English law and the jurisdiction of the English Courts, you may however, choose the jurisdiction of Scotland or Northern Ireland if you wish to do so.

The invalidity of any provisions herein shall not affect the validity of any other provisions. The agreement shall be construed as though the invalid provision was not contained herein and was replaced with an enforceable provision as similar as possible to the original provision.

Disclaimer Travel is personal and each individual's goals and experiences may differ. Trafalgar will not be bound by, or liable for, any description, photograph, representation or warranty made by or provided by any independent third party sales representative, Travel Agent, or other person or entity relating to any holiday offered by Trafalgar.

Departure Date The departure date is the date indicated on the Trafalgar confirmation.

Security Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the "Travel Advisories" put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions.

What's included in the guided holiday price

Inter-city Travel By private motorcoach, trains, cruises and ferries and scheduled air transportation when indicated in the price panels (see itineraries).

Air Transportation Flights from London (Heathrow or Gatwick)

Guided Holiday By air-conditioned luxury motorcoaches. Please note that on some regional holidays itineraries, motorcoaches without toilet facilities are used. If due to circumstances beyond our control coaches are used otherwise than as advertised a refund of £7 per person will be made.

Toilets may be affected by higher altitude or extreme weather conditions such as freezing temperatures and for the comfort of those on board the motorcoach the toilets may have to be closed. In these circumstances additional rest breaks will be incorporated into the itinerary.

Hotel Accommodation Prices are per person, based on two persons sharing a two-bed room with private bath or shower. Triple rooms may be available on selected holidays in limited numbers. Triple rooms will often feature one foldaway bed plus one double bed. Three adults may find these rooms small and suitcase space slightly restricted. They are generally more suitable for two adults and one child.

Every effort has been made to reserve two-bed rooms; however, on some occasions, rooms with one double bed may be the only choice available. These rooms will be allocated to single Travellers and couples first; other rooms may feature a single bed and rollaway bed, murphy bed or sleeper sofa. A limited number of double rooms are available with our Shared Rooming Share service. Trafalgar shall not be responsible or liable for any claims or issues arising out of the roommate pairing. Special room requests (adjacent, connecting or lower-floor rooms, as examples) must be made at time of booking. Special room requests are not guaranteed and are based on availability at time of check-in. Many hotels are 100% smoke-free, including all guest rooms, restaurants, lounges, meeting rooms and public spaces. Smoking in a non-smoking room may result in a fine.

Substitute hotels may be used sometimes. We try to use hotels of similar standard. Hotel Frequent Traveller programme points are not earned with hotels on Trafalgar holidays.

Note hotel room sizes, standards, facilities and services provided may vary from country to country and region to region and are often local in style.

Free WiFi Internet Service Complimentary WiFi service is available in many Trafalgar hotel guestrooms and/or the public areas of most hotels. In most countries complimentary WiFi is also provided on-board the motorcoaches except in remote locations. The WiFi on the motorcoaches uses the cellular phone network and as a result the connection will be slower than standard broadband and at times may not be available. Audio and Video streaming is not available using motorcoach WiFi. In some areas this service will not be available. Please note that it is not available on train trips, or when the main Trafalgar motorcoach is not being used, such as on transfer motorcoaches and other local services. For further information on which countries WiFi is offered in as well as daily data allowances please refer to the Trafalgar website www.trafalgar.com/wifi.

Travel Director Guided holidays are conducted in English by a professional Travel Director. In the unlikely event that there are fifteen guests or less travelling on a departure, Trafalgar reserves the right to operate this departure on an individual basis with private transfers and individual arrangements. Please refer to the individual guided holiday. Itinerary extensions are operated on a locally hosted basis using regular English-speaking Local Host services.

Meals Meals are included as detailed on itineraries.

Sightseeing Experiences, entrance fees and an English-speaking Local Specialist (when required) are included as detailed in the itinerary pages.

Transfers Between airports, hotels, railway stations and piers are included as indicated on each guided holiday itinerary. There will be no refund for missed or unused airport transfers. If you did not purchase your flights from Trafalgar, you will need to provide your arrival and departure flight information to Trafalgar at the time of booking. It is your responsibility to update Trafalgar with any changes to your flight schedule to ensure that you receive your transfers. Failure to do so may result in missing these services and no refund shall be due for missed arrival transfers resulting from missing or outdated flight information.

Porterage Baggage handling of one suitcase per person, at each guided holiday hotel and porter service at airports for intra-air inclusive guided holidays, is included in the guided holiday price. Due to limited motorcoach capacity, a single bag is allowed with dimensions not exceeding 30"x18"x10" (76x46x25cm) and weight not exceeding 50 lbs. (23kg). Airlines may impose stricter weight and size limits for luggage and may also charge fees for checked baggage, including the first checked bag. Please check with your airline(s) directly for their most current baggage regulations and related fees. Trafalgar is not responsible for additional fees imposed by air carriers regarding baggage.

A charge of US$6/CA$6 or local currency equivalent per travelling day will be collected by the Travel Director if a second piece of baggage is permitted to be carried, or if suitcase exceeds weight or size limits. This is not assurance that luggage in excess of limits on size, weight and number of pieces will be permitted on the motorcoach.

Carry-on/hand luggage is restricted to one piece per person, not exceeding 12"x11"x6" (30x28x14 cm) to fit under your motorcoach seat or in the small overhead compartment. Carry-on/hand luggage handling is the responsibility of each guest and must be taken on and off the motorcoach by you each day of the guided holiday. Carry-ons with telescopic handles and wheels will not fit in the overhead compartments or under seats and, therefore, cannot be accepted as carry-on luggage.

Trafalgar and Trafalgar's affiliated entities shall not be liable for loss or damage to baggage or any guest's belongings. Guests should immediately report lost items to the Travel Director who will assist in completing a lost property form that can be used for an insurance claim. Trafalgar cannot assist in locating lost items after the guest disembarks or completes the Trafalgar holiday.

Tips/Gratuities Tips and gratuities are included for services on guided holiday, except to your Motorcoach Driver, Local Host, Local Specialists and Travel Director whose tips/gratuities should be extended on a voluntary, individual basis at the end of your holiday. Included tips/gratuities cover all services provided by dining-room waiters, housekeeping staff and porters at hotels.

Optional Prepaid Gratuities If you have prepaid your gratuities to your Travel Director and Driver, this will be detailed within your holiday vouchers and holiday documentation. Please note that prepaid gratuities cover only the land portion of your holiday itinerary. We offer this option on the majority of our holiday itineraries. Please check the holiday price panels for the applicable holidays where this option is available.

Not included in guided holiday price

Any items and matters not referred to above, including; passport and visa fees; insurances of all kinds; tips/gratuities to Travel Directors, Local Hosts, Local Specialists and Motorcoach Drivers; laundry; phone calls; minibar; beverages and meals not detailed in the itinerary; Optional Experiences; and all items of a personal nature. Additional taxes and surcharges may be collected by foreign governmental and non-governmental entities. The price does not cover costs and expenses, including your return home, if you leave the guided holiday whether of your own volition, our decision based on behaviour that disrupts the trip, due to illness, action by any government or other reason. This list is illustrative and not a complete list of every item not included.

Reservations & Payments

Your guided holiday will be confirmed after receipt of a non-refundable, non-transferable deposit as detailed in the Summary Information table. We reserve the right to refuse a booking without giving any reason and shall in that event return any deposit received. If not received within 7 calendar days of booking, the reservation will automatically be cancelled. On certain departures, deposits may be required at time of booking to hold seats.

Air-inclusive bookings may require an additional non-refundable deposit or payment in full at the time of booking, see Air Arrangements section below.

Final payment for your land reservation will be due prior to departure no later than as detailed in the Summary Information table. Payment in full will be required at time of booking for reservations made less than 45/80 days (as detailed in the Summary Information table) prior to departure date.

Trafalgar reserves the right to cancel the reservation and impose cancellation charges if any payment is not received as detailed within the Summary Information table above. Trafalgar will not be responsible for lost land and/or air reservations.

Credit Card Bookings: Trafalgar should be advised of your credit card number when making your reservation directly with us. For security purposes, we are required to collect the guest's credit card billing address, card expiration date and the customer verification code every time a payment is applied. We do not charge credit card fees.

Any special meal requirements, including allergies, must be provided at time of booking and are received on a REQUEST basis only. Trafalgar cannot assure special meal requests will be fulfilled and does not assume responsibility or liability if requests are not fulfilled.

Your Travel Agent shall hold all monies for each and every person named in the booking until the booking is confirmed at which time your Travel Agent shall provide those monies promptly to us. You consent to us depositing monies received by us as required by law. We will be entitled to keep interest earned on monies. You consent that all monies paid to us whether through your Travel Agent, by deposit or otherwise, may be disbursed by us as and when we see fit.

Book & Pay Early Discounts Discounts are applied at the time of booking, apply to the LAND-only portion of holidays featuring the "Book & Pay Early Discount" in the price panel, and require full payment by the applicable discount deadline dates (see Your Savings section), but no later than 45/80 days (as detailed in the Summary Information table) prior to departure for land-only holidays. If full payment is not received by the correct date - as stated on the invoice - the discount will be removed and the booking will be re-priced. These discounts are not valid on all itineraries or departure dates; do not apply to optional extensions, airfares, government taxes and fees, air flight supplements, extra nights' accommodation, transfers or any cruise portion of a holiday. Normal cancellation penalties apply. This offer is subject to availability, applies to new bookings only and may be withdrawn at any time without notice.

Travel Documents

Provided full payment has been received travel documents will be sent in electronic format no later than 21 days prior to departure. You may opt to receive hard copy documents in which case these will be sent you approximately 21 days prior to the departure date. If final payment is not received when due, costs to courier documents will be the responsibility of the Travel Agent. If you are leaving home earlier, please ask your Travel Agent to request your travel documents well in advance. Please also make sure that you provide your Travel Agent with the flight details that are booked independently no less than 21 days prior to flight departure date.

Passports, Visas and other Entry/Exit Requirements

All guests including children must be in possession of a machine-readable passport valid for 6 months after their trip return date along with applicable visas. Please refer to prepare for your trip section. Due to government imposed security/ immigration measures, passport and emergency contact information is required for all guests prior to the release of travel documents.

It is the guest's sole responsibility to secure and/or pay for any and all visas, reciprocity fees, affidavits, immunizations, etc. that are required to be permitted entry into each destination. In some countries you may be subject to entry (reciprocity) fees and/or departure taxes/ exit fees which will be collected at the airports upon entry/departure by local government authorities.

Please note that entry to any country may be refused even if the required information and travel documents are complete.

For up-to-date detailed information on travel documents and visas, entry/exit taxes and further information on entry and exit requirements please check with your Travel Agent or local consular services. Obtaining and carrying these documents is your sole responsibility. Trafalgar bears no responsibility for such information and will not be responsible for advising and/or obtaining required travel documentation for any guest, or for any delays, damages, and/or losses including missed portions of your holiday related to improper documentation.

Booking Changes, Cancellations & Refunds

Booking Changes A fee of £15 or more per person, per change and any further cost we incur, will be charged for any revision or alteration made to a reservation after the booking is confirmed with payment unless the change increases the price of the booking. Costs and charges may increase the closer to the departure date that changes are made. We will try to make your requested change but it may not be possible.

A change of guided holiday date or itinerary within 45/80 days (as detailed in the Summary Information table) of departure date will be treated as a cancellation. Cancellation fees will apply except when the change is to an earlier departure date and the guided holiday price is equivalent or greater, in which case a £15 (or more) per person amendment fee will be charged.

Name changes or corrections will be treated as a cancellation and fees may apply.

You must also pay any charges imposed by airlines for any changes, including name and date changes. This can be up to 100% of the value of the ticket.

Cancellations and Cancellation Fees:

Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking. Please note the following:

• If notice of cancellation is received by Trafalgar more than 45/80 days (as detailed in the Summary Information table) prior to the guided holiday departure date, deposit will be retained.

• If full payment is not received 45/80 days (as detailed in the Summary Information table) prior to departure date, Trafalgar has the right to cancel your reservation. Trafalgar will not be responsible for lost reservations.

• Notice of cancellation must be made in writing directly to Trafalgar or through your Travel Agent.

• If a person in a party cancels and there is a room change caused by this cancellation (such as a Twin/Double to Single, or Triple to Twin/Double), charges for the new room type will be the responsibility of the remaining party.

The charges detailed in the Summary Information table will apply when notice of cancellation is given after the booking is confirmed.

• If a guest fails to join the guided holiday on the day of departure, cancellation fees will be 100% (unless the guest notifies us of the delay and joins the guided vacation later at their own expense).

• Cancellation fees apply to additional accommodation and/or chargeable transfers prior to and after the guided holiday or cruise reserved through Trafalgar and are additional to any cancellation fees or other charges that may be levied by your Travel Agent.

• Additional hotel accommodation and/or chargeable transfers cancelled within 14 days of booked date will incur a 100% cancellation fee. For cancellation outside 14 days before the booked date the following fees will be charged:

46 days and over - £15 per person

45-22 days - 25% of price for the accommodation and/or chargeable transfers

21-15 days - 30% of price for the accommodation and/or chargeable transfers

• Travel Agent fees and cancellation charges may also apply.

• Airline Flights/Tickets: After deposit has been received, any change prior to airline ticketing incurs a £15 service fee per person or if after ticketing a £30 service fee per person. This is in addition to any airfare rate increase and any additional change fees imposed by the Airline. Some airfares including published fares booked by Trafalgar are non-changeable and non-refundable. See Air Cancellation Section below.

• Trafalgar is not responsible for other travel arrangements that you or your party has made outside Trafalgar and which are affected by our cancellations.

If the reason for your cancellation is covered under your insurance, you may be able to reclaim these charges from your insurer. You or your Travel Agent are responsible to make the claim to your insurer.

Illness or Absence Early return expenses are the guest's responsibility. There is no refund for absence or early departure from a guided holiday, including but not limited to missed hotels, transfers, meals or sightseeing. Trafalgar urges you to purchase travel insurance to cover such circumstances. Trafalgar makes no representation or guarantees concerning reimbursement, scope of coverage, or other aspects of any travel insurance policy or claim.

AIR ARRANGEMENTS

Reservations/Ticketing Trafalgar does not hold an allocation of air seats and all flight reservations are made on request and are subject to the terms and conditions of the airline. To confirm your air reservation full air payment at time of booking is usually required however on some airlines and routes Trafalgar may be able to hold flight options for up to 7 days (a deposit may be required). In these circumstances full air payment is due within 7 days or the flight reservation will automatically be cancelled. On receipt of full air payment your airfare, taxes and fuel surcharges are final. This will be regardless of future price fluctuations up or down. When booking flights, you will be required, at the time of booking, to provide us the full name as detailed on the passport, passport number, date and place of issue for each guest.

Changes to flight itineraries and name changes and/or corrections may either not be allowed or may result in penalties charged by the airline. These are the guest's responsibility.

Airlines (and other travel providers including Trafalgar) change prices and routes from time to time. All air routings are in the sole control of the airline and are subject to change at any time.

Air Cancellation Airlines may impose penalties up to 100% of the air ticket value.

Airline Availability Seats are limited in our contracted class of service and may not be available on every flight. Trafalgar does not hold block space on any airline and does not assure seat availability for every single guided holiday departure date.

Airline Seating Not all airlines offer pre-assigned seats. Some may charge for pre-assigned seats. Any additional charge imposed by airlines will be at guests' expense. Where pre-assigned seats are not offered or different seats are desired, guests must contact airline(s) direct to arrange seating assignments. Seating is solely under the airline's control, as are itinerary changes due to flight delays and schedule changes. Trafalgar reserves the right to offer alternative schedules for itineraries affected by airline schedule changes and equipment. Flight delays, flight cancellation and schedule changes are the responsibility of the airline. Trafalgar will not be responsible or liable for such delays or rescheduling.

Airline Special Requests Seat assignment and special meal requests can be requested at time of booking. Trafalgar does not assure the request will be granted. Frequent Flyer miles can be accrued on most air carriers. Upgrades using mileage are not permitted. Many airlines do not automatically add frequent flyer numbers to records for flights booked and ticketed by Trafalgar. It is the guest's responsibility to request frequent flyer credit from the airline. Trafalgar shall not be responsible for matters concerning frequent flyer miles.

General Information & Conditions

Guided Holiday Prices Prices are in Pound Sterling, per person, twin-share and based on costs, tariffs, rates, taxes, charges, levies and exchange rates as of the date of production of this brochure (see back cover). Should these change, the price of your holiday may increase. No surcharges regarding cost or currency fluctuations will be made to the LAND element only price once the deposit is received.

We will not increase the price of your holiday after we receive your deposit except for where there are increases in transportation costs (including cruise and airline-imposed fuel surcharges), taxes, dues, charges, fees or levies imposed by any government or its agencies and any changes to airport taxes or fees. There will be no change to the price within 30 days of your departure date.

Where holiday prices are surcharged, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged, but where a surcharge is payable, there will be an administration charge of £1 per person, together with an amount to cover the agent's commission. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid, except for any premium paid to us for holiday insurance and amendment charges, provided that you do so within 14 days of notification of the surcharge. Alternatively you may accept a change to another holiday if we are able to offer you one. If it is of equivalent or higher price you will not have to pay more, but if it is of lower quality you will be refunded the difference in price. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Other Fees and Taxes Taxes and fees are subject to change without notice and will be confirmed at time of booking. Any additional fees charged by the airlines such as baggage handling, seat selections, and/or any other services are the sole responsibility of the guest(s). Additional air-related restrictions apply.

Guided Holiday Participation On all guided holidays children under 5 years of age are not eligible to travel. Children under 18 years of age must be accompanied by an adult, who will be responsible for their welfare and supervision. Alcoholic beverages will not be served to guests under the legal age for alcohol consumption in the country being visited. Minors under age 18 traveling to certain foreign countries must be accompanied by both parents or have a notarized letter of consent signed by the parent(s) not traveling. Trafalgar is not responsible for any losses if you fail to have appropriate documentation. If the other parent is deceased or the child has only one legal parent, a notarized statement must be obtained as proof. Trafalgar seeks to provide a safe, enjoyable and memorable travel experience for all guests. Trafalgar welcomes guests with special needs or disabilities. Please note the following:

Guests must advise Trafalgar, in advance, as early as possible, of any physical, medical or other special needs that require accommodating. Trafalgar will make reasonable modifications to its policies, practices and procedures when necessary, unless doing so will fundamentally alter the nature of the services provided.

Guests must ensure they are medically and physically able to travel.

Trafalgar may impose safety requirements. Trafalgar may exclude an individual from participating in a guided holiday or an activity if the individual's participation poses a threat to the health or safety of others. This decision, made solely by Trafalgar, to exclude an individual will be based on an individualized assessment based on reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration and severity of the risk, the probability that potential injury will occur and whether reasonable modifications of policies, practices or procedures will mitigate the risk. No refunds will be given if the decision is made to exclude a guest.

Trafalgar does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as eating, toileting or dressing). A Traveller who requires services of a personal nature (eating, toileting or dressing, as examples) should strongly consider bringing a companion to provide such assistance and must understand that other Travellers, Travel Directors and Trafalgar Staff will not be available for such purpose.

Regrettably, motorized scooters are not allowed on guided holidays.

Trafalgar does not employ medical personnel. Any necessary medical attention must be sought at a local facility, if available, at the guest's expense. Trafalgar is not responsible or liable for losses or costs incurred due to unavailability of medical services, or medical services obtained while on holiday, or for the quality of the care or services received. Medical care in other countries is not always comparable to care that you may receive in your local area. You are encouraged to purchase medical insurance that will cover you while on holiday. Your regular health insurance benefits may not apply abroad.

In purchasing your holiday, you attest that you are physically fit for it. If you have concerns please request additional details about your journey from your Travel Agent or Trafalgar.

Some guided holidays include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and/or locations which may not be easily accessible or accessible by wheelchair. During the guided holiday, Trafalgar may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities which Trafalgar does not control. Trafalgar cannot guarantee disability access or accommodations for guests traveling on international guided holidays.

Many Optional Experiences are operated by independent third party suppliers, not Trafalgar. These are not part of the holiday package provided by us. Your contract will be with the operator of the experience. We are not responsible for providing of the experience, or anything that happens during the experience. Some experiences involve outdoor activities and/or can be physically demanding. You must make your own decisions about experiences and participate only in activities that suit your physical ability: we suggest that you speak with your medical provider if you have questions about your abilities. We recommend you check whether any insurance you have also includes your participation in adventure activities you may undertake.

Trafalgar may, in its sole discretion, decline booking any guest or remove any guest who cannot comply or refuses to comply with Trafalgar's terms and conditions. If this occurs, you are responsible for the cost of travel back to your hometown and Trafalgar shall not be liable for your losses and no refund shall be provided.

Behaviour

We are here to provide the best services possible but in doing so we will not tolerate abusive or aggressive behaviour from our Guests. We will refuse to deal with and may terminate the holiday of guests who assault our Company Representatives or who are abusive or aggressive.

When you make a booking, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the travel arrangements and/or cease to deal with any party member(s) whose behaviour, in the reasonable opinion of us or our suppliers, may cause danger, upset, disruption or distress to anyone else or damage to property. Full cancellation charges will apply and no refund will be made. We shall have no obligation to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation and return transportation arrangements) guest may incur as a result of the travel arrangements being terminated.

If you damage the accommodation in which you are staying or any property, you must reimburse the accommodation provider or property owner concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must indemnify us for the full amount of any claim (also including legal costs) made against us. Criminal proceedings may be instigated. Trafalgar is not responsible for any costs incurred concerning a guest removed from a guided holiday or aircraft, ship or train. Guests agree not to hold Trafalgar or any of its related entities liable for any actions taken under these terms and conditions.

Young Traveller Discount The Young Traveller must be under age 18 on the departure date to be eligible for the discount, and must be accompanied by an adult, sharing a twin (triple or quad) room. Only two Young Traveller discounts per room are permitted, except on Family Experiences, where the limit is three Young Traveller discounts per room. Please see 'Your Savings' for details.

Quad rooms are only available on Family Experiences and are for a maximum of 4 persons to a room, with a limit of 3 adults in that room. Accommodation are typically based on two-bedded rooms with a private bath, rollaway beds are not included in either the triple or quad prices.

Itinerary Variations Trafalgar strives to improve guided holiday itineraries, services and features. If improvements can be made, or if circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods multiple departures may operate, sometimes in reverse order; hotels may vary from those stated on the itinerary pages. On guided holidays which include cruises, the ship may be changed for operational reasons. Departures in early and late season are potentially operated in cool weather conditions. As a result, itinerary variations may occur. Certain activities may not be precisely as described or may not be available due to seasonality or weather conditions. We will try to notify you or your Travel Agent of changes. If your enjoyment may be diminished by such limitations, please check with us or your Travel Agent before making a reservation.

In the event that we make a major change to your holiday (which does not include, for example, changes to aircraft type, change of accommodation to another of the same standard, or alteration of your outward/return flights by less than 12 hours) we will inform you or your Travel Agent as soon as reasonably possible if there is time before your departure date. You will either have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value, but these booking terms and conditions will continue to apply to any alternative booking), or cancelling your booked holiday and receiving a full refund of all monies paid.

Where we make a major change to your holiday, you will also be entitled to compensation unless the change arises for unusual or unforeseeable reasons outside of our control (also referred to as reasons of "force majeure", and includes war (and threat of war), riot, industrial dispute, actual or threatened terrorist activity and its consequences, civil disturbances, natural or nuclear disaster, fire, adverse weather conditions, epidemics, pandemics, unavoidable technical problems with transportation and any other similar events). The level of compensation will depend on when we inform you of the major change, although this does not exclude you from claiming more if you are entitled to do so:

GUIDED HOLIDAY

No. of days prior to departure date Compensation payable (per person)

46 days and over - £0

45-22 days - £10

21-8 days - £20

7-1 days - £30

Day of departure - £40

Trafalgar's 'Be My Guest' experiences are unique and take place in singular locations. In the unlikely event that our local hosts are unable to welcome Trafalgar guests, Trafalgar will attempt to find an alternate experience or a highlight meal will be provided in place of the 'Be My Guest' experience.

Holidays & Changes During local or national holidays, certain facilities such as museums, sightseeing trips and shopping may be limited or unavailable. In such instances itinerary changes are made by Trafalgar seeking to reduce inconvenience to guests. Such changes are deemed not to be a major change to the itinerary, and no compensation will be payable to guests. Holidays, closing days and other circumstances may necessitate a change of the day of the week for scheduled highlight dinners, regional meals, sightseeing or other activities. If, you feel your enjoyment might be diminished by any of these circumstances please check with the respective national tourist office before selecting a specific departure date.

Extended stays If you arranged with us to remain at a destination before or after your guided holiday, your stay will be at your sole expense as is the transfer to either the hotel or airport. Please see the 'Extend Your Stay' section for a list of pre- and post-guided holiday accommodation. Space is limited and if available is for up to three nights before and/or after each guided holiday. Breakfast and luggage handling is not included unless otherwise noted. Trafalgar does not provide complimentary transfers for guests booking pre-and post-night accommodations. However, inexpensive airport transfers can be purchased from Trafalgar. If your extra night accommodation is not the hotel where your guided holiday begins or ends, you will be responsible for your transfer arrangements at your own expense.

For your comfort Trafalgar operates a daily seat rotation system and enforces a strict no smoking (including e-cigarettes) and no alcohol policy on board motorcoaches. Regular comfort stops are made on traveling days. Many hotels, restaurants, trains, cruises and other venues are 100% smoke free.

Guided Holiday Cancellation Trafalgar reserves the right to cancel or re-schedule any guided holiday departure in any circumstances, including in accordance with operating requirements or circumstances beyond its control. If cancellation is made by Trafalgar any time prior to departure date of the guided holiday except when you failed to pay the final balance on time, Trafalgar will either refund the amount received for the guided holiday booking, or offer a comparable holiday if available. Trafalgar will refund any difference in price if the alternative is of a lower price however, the Guest will be responsible for additional costs if the alternative is priced higher. Trafalgar is not responsible for other travel arrangements affected due to our cancellations and is not liable for any cancellation penalties incurred on other travel arrangements including air tickets.

Trafalgar will also pay compensation except in circumstances of force majeure, where the holiday is cancelled because the minimum number of guests required for a particular travel arrangement is not reached (and you are informed of this in good time) or where you fail to pay the final balance in time. The level of compensation depends on when we inform you of the cancellation, and is set out in "Itinerary Variations" above.

Travel Insurance Trafalgar recommends that all guests purchase comprehensive Travel Insurance. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. Trafalgar cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason.

Responsibility

Complete Agreement These booking conditions, together with the other terms incorporated into this contract referred to below, represent the entire agreement between the parties.

Disclaimer of Liability Trafalgar shall be responsible to for supplying the services and accommodation described in this brochure with reasonable skill and care. Where the contract is not performed, or is performed improperly by us or our agents, suppliers or other co-operating organisations we will pay you appropriate compensation unless this failure is due to i) you; ii) a third party unconnected with the provision of these services where this failure is unforeseeable or unavoidable; iii) unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or iv) an event which neither we nor our suppliers could have foreseen or forestalled, even with all due care. In such circumstances, we will do their best to supply comparable services, accommodations and itineraries and in any event we shall offer you such prompt assistance as is reasonable in the circumstances, but there shall be no refund in this connection. Our liability for claims which do not involve death, injury or illness shall be limited to twice the price of the holiday.

Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. If any payments are due from us, any payments made to you by the airline will be deducted from this amount.

All baggage and personal effects are at all times and in all circumstances at the risk of the guided holiday participant. Baggage insurance is recommended. Upon return at the end of the guided holiday, if lost articles are found and returned to the owner, a service fee will be charged.

All certificates and other travel documents for services issued by Trafalgar's agents, suppliers or other co-operating organisations are subject to the terms and conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied some of which may limit or exclude liability. You are responsible for ensuring that you keep all of your travel documents safe and that they are available for inspection.

Safety Where the guest occupies a motorcoach seat fitted with a safety belt, neither Trafalgar nor the Operator nor its agents or co-operating organisations or service providers will be liable for any injury, illness or death or for any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of such an accident or incident. This exclusion and limitation of liability shall not be used to imply that the Operator or its agents or affiliated entities are liable in other circumstances.

International Treaties Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time guests are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all the benefits of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to guests and luggage. Enrolment in and payment for a guided holiday shall constitute agreement and acceptance by the guest of the terms and conditions in this brochure. These cannot be varied except in writing by an officer of the Company.

Errors and Omissions In the case of computer or human billing errors, we reserve the right to re-invoice participants with correct billing.

Every effort is made to ensure brochure accuracy at the time of going to press; however Trafalgar cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. Moreover, photographs and descriptions of locations or attractions are merely representative of conditions that existed at time of brochure printing and conditions may not be the same at the time of your journey.

The airline(s) featured or nominated in this brochure do not by virtue of their endorsement of this brochure commit or represent themselves either as contracting with any purchaser of a holiday from Trafalgar group or as having any other legal relationship with them.

All bookings made with any provider of any transport, facilities, meals, other goods or of any services are subject to terms and conditions and exclusions and/or limitations of liability imposed by them in relation to matters not covered particularly and expressly by our agreement with Trafalgar.

If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirement of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees. None of the companies in the Trafalgar group of companies, or any of their servants or agents, accept any responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition or circumstances.

COMPLAINT PROCEDURES & CONSUMER PROTECTION

Complaint Procedure If you have a problem during your holiday please inform Trafalgar's Travel Director/Local Representative immediately, who will try to make things right. If the matter was not resolved locally, please write to Trafalgar's Guest Relations Department at the address below within sixty (60) days of the end of the Trafalgar holiday, as it is important that you provide us the information quickly. Please quote your booking reference number and all relevant information. Failure to follow this procedure may delay or deny us the opportunity to investigate and rectify the problem, which may affect the way your complaint is dealt with and your rights under this contract.

Data Protection To process your guided holiday booking, Trafalgar will need to use personal information for you and guests in your booking. Personal information may include each guest's name, address, phone number, email address, passport number, and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organisations, and otherwise as required by law. We may need to provide personal information to contractors who provide services to or for us (e.g. sending mail, providing marketing assistance, etc). This may involve sending personal information (including sensitive information) to other countries that may not afford the same level of protection of personal information. In making your booking, you consent to your personal data being passed to relevant third parties as set out above.

We may also use the personal information you provide us to review and improve the guided holidays and services that we offer, and to contact you (by mail, email and/or telephone) about other guided holidays and services offered by Trafalgar that you may be interested in. If you don't want to receive this information, or if you want a copy of the personal information we hold about you, write to us at Trafalgar Tours Ltd (see address below). Trafalgar may charge a fee for supplying you with this information as permitted by law. Please note: Due to the Transportation Security Administration's (TSA) SECURE FLIGHT rules, airlines are now REQUIRED to collect more specific data on their guests prior to travel documents being issued.

OTHER CONDITIONS

Each guest is required to comply with the terms, conditions, requirements, laws, rules and/or regulations of any service provider, or any country or governmental authority, and shall be liable for any such non-compliance.

We provide full financial protection for our package holidays.

When you buy an ATOL protected air holiday package, flight and/or "flight plus" holiday from Trafalgar you will receive an ATOL certificate from us (or via our authorised agent through which you booked), confirming your protection under our Air Travel Organiser's License number 10148. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the Travel Agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

When you buy a package holiday that does not include a flight, protection is provided by way of a bond held by ABTA.

ABTA STATEMENT

We are a Member of ABTA, membership number Y181X. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com.

Booking Arrangements Your booking arrangements can be made through your Travel Agent or with us directly. When you make a booking you must be at least 18 years of age at the time of booking. You are guaranteeing that you understand and have the authority to accept and do accept on behalf of yourself and all members of your party the terms of these booking conditions. We will deal only with the lead booking name in all subsequent correspondence and dealings. You are responsible for making all payments due, ensuring the accuracy of all personal details and other information supplied in respect of yourself and your party, notifying us of any changes or cancellations and for receiving correspondence and keeping your party informed.

Additional Optional Experiences With Trafalgar, you will enjoy many famous highlights as included features on your guided holiday, at no extra cost. An exciting array of additional Optional Experiences and Activities may be made available to further enhance your experience. These Experiences and Activities are optional, and are offered at special preferential prices. They can be booked only after you start your guided holiday, as many of them are carefully programmed to coincide with highlights available at the time of your visit. A detailed list and cost of these will be included in your travel documentation as well as available on the Trafalgar website. You can book and pay for them through your Travel Director, by cash or credit card. Optional Experiences may vary due to seasonal conditions and require minimum guest participation. Prices are subject to change without notice. Please also see the relevant section of "Guided Holiday Participation" regarding limitation (exclusion) of our liability for Optional Experiences operated by independent third party suppliers.

IMPORTANT NOTE: It is the guest's responsibility to ensure all necessary visas are obtained prior to departure and their passport is valid as per the laws of the country that they are travelling in or through. We do not accept any responsibility and will not make any refunds if you cannot travel because you have not complied with any passport, visa or immigration requirements or if you have lost or mislaid any necessary documents (including travel documentation). Trafalgar will also not be liable in circumstances where entry is refused to another country for any reason. You should also contact your GP or a specialist vaccination center for details of any measures you may need to take prior to departure. The Foreign & Commonwealth Office (FCO) may have issued information on the FCO's website at www.fco.gov.uk/travel. For travel information, you can also visit ABTA's website on www.abta.com or phone them on 0901 201 5050 (calls are charged at 50p/minute).

IMPORTANT NOTICE: Unfortunately it is inevitable that some of the prices or details contained within this brochure or on our website may have changed since the brochure was printed, and we reserve the right to alter the prices of any of our holidays before you book. You will be informed about any changes to any of the relevant details within this brochure before you book either with your Travel Agent or with ourselves as part of our commitment to high quality customer service. Any bookings made in the UK will be made with Trafalgar. (Company Number 50679), which is a member of ABTA (Y181X) and licensed by the Civil Aviation Authority (10148).

Tour Operators:

Destination America Inc, 801 East Katella Avenue, Anaheim, California 92805

TRAFALGAR TOURS LTD

Travel House, Rue du Manoir, St Peter Port, Guernsey, GY1 2JH, Channel Islands

The Trafalgar group of companies has Marketing/Sales/Administrative offices/agents in:

Australia, Canada, China, Guernsey, Hong Kong, India, Israel, United Kingdom, Ireland, Malaysia,

New Zealand, Philippines, Singapore, South Africa, Switzerland, Thailand and the USA.

For further information visit our website at: www.trafalgar.com

This brochure supersedes any other prior brochure on the market. See back cover for brochure version and print date.

Major Credit Cards Accepted

Flavours Holidays - Terms & Conditions

Your reservation is made with Flavours Holidays, a company wholly independent of Tripsmiths Ltd.

The following terms and conditions shall apply in respect of all bookings and will form the basis of your contract with "Flavours of Italy Ltd".

1. All arrangements are made subject to the following terms and conditions. When you make a booking with 'Flavours of Italy Ltd' you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon our accepting any monies from you towards the booking, or upon the issue of our Confirmation/Invoice, whichever is the earlier.

2. A deposit of 40% per person is payable at the time of booking which will be non-refundable except in the event of the booking not being accepted by us for any reason, or if due to unforeseen circumstances we are unable to provide the course for which you have booked.

3. The balance of the price is payable in full ten weeks before departure. If the balance remains unpaid, we reserve the right to cancel the booking and retain the deposit.

4. Cancellations must be made in writing to us by the person who the booking. Any notice will become effective from the date of receipt by us of the notice. The following cancellation charges will be levied, (i) up to 28 days prior to departure 50% of the price (ii) 27 days to 14 days prior to departure 75% of the price (iii) 13 days or less prior to departure, or on departure date, 100% of the price.

5. It is a requirement of the booking that you must arrange adequate holiday insurance. Such insurance should cover full medical expenses, personal baggage, personal accident, accident, loss or damage to property, cancellation or curtailment, personal liability, legal expenses and emergency.

6. We shall not accept responsibility for any cancellations or effect on your holiday due to war, threat of war, civil strife, industrial dispute, terrorist action, natural or nuclear disaster, fire or adverse weather conditions.

7. We reserve the right to withdraw or modify at any time the arrangements advertised where necessary to do so. In the unlikely event of the accommodation advertised not being available, we will endeavour to provide suitable alternative accommodation.

8. All reasonable and proper steps have been taken to ensure that the accommodation and services are as advertised. We will be responsible for any acts or omissions of our own employees and agents whilst acting within the scope of their employment but cannot be responsible for the acts or omissions of those providing services over which we have no direct control.

9. In the interests of safety and hygiene, you are advised to wear appropriate clothing and footwear in the kitchen at all times.

11. We shall not be responsible for luggage lost in transit while the responsibility of an airline. Where possible we will provide advice and assistance in seeking to retrieve any luggage so lost.

12. We will not be responsible if you suffer illness, personal injury or death as a result of misadventure during the period of your overseas trip arising out of an activity that does not form part of the course provided by us.

13. All courses are subject to a minimum number of bookings and we therefore reserve the right to cancel and in this event we will return all monies which you have paid. In no case will your holiday be cancelled within four weeks of departure except in the event of circumstances out-with our control.

14. In the event of any problems arising during the course, you must report it immediately to our representative on the course and failing satisfactory resolution of the problem, you should file a written report within 28 days of your return. No liability will be accepted for any complaint not reported to our representative at the time and intimated within 28 days thereafter.

15. All travellers need valid passports.

16. The contract, of which this forms part, shall be governed by the law of Scotland.

17. All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

All monies paid by you for the air holiday package shown are ATOL protected by the Civil Aviation Authority.

Our ATOL number is ATOL 6528.

FLAVOURS OF ITALY LTD

67-69 Raeburn Place Edinburgh EH4 1JF

Emerald Waterways - Terms & Conditions

Your reservation is made with Emerald Waterways, a company wholly independent of Tripsmiths Ltd.

The following terms and conditions are applicable to tours operated by Emerald Waterways only.

Important: The following terms and conditions together with the general information contained in our tour brochure form the basis of your contract with Scenic Tours (UK) Limited trading as either Scenic Tours or Emerald Waterways. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them. Except where otherwise stated, these booking conditions only apply to tour arrangements shown in this brochure (including pre and post tour accommodation, activities and other services) which you book with us in the UK and pay for before departure from the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to "holiday", "booking", "tour" or "arrangements" mean such tour arrangements unless otherwise stated.

In these booking conditions:

"You", "your" and "yourself" means each person who makes a booking with us for a tour and/or who is named on the booking (including anyone who is added or substituted at a later stage) or any of them, as the context requires. "We", "us" and "our" means Scenic Tours (UK) Limited trading as either Scenic Tours or Emerald Waterways.

Bookings

1. All bookings are made pursuant to these terms and conditions.

2. We welcome passengers with medical conditions or disabilities.

If you or any member of your party has any medical condition or disability which may affect your tour or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), it is very important that you tell us of the condition and of any medical or mobility equipment you will need in writing before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. We reserve the right to refuse to carry any person whenever we are prevented from doing so because of any applicable safety requirements or where we are unable to accommodate their needs in a safe or operationally feasible manner. You must also notify us of any changes or deterioration in the disability or medical condition or development of any disability or medical condition after booking. We further reserve the right to cancel your booking and impose cancellation charges if we are not fully advised of any relevant disability or medical condition at the time the booking is made and/or promptly notified of any development, change or deterioration occurring after booking and where we are unable to properly accommodate you. In the event that you require assistance with embarking or disembarking as a result of your reduced mobility or disability, please advise us at the time of booking and in any event no later than 48 hours before the assistance is required. Please also note that assistance is not always available when embarking or disembarking at all ports of call. Any passenger affected by a disability or medical condition must ensure they have notified this to their travel insurers and that their travel insurance will cover it.

3. The operation of all tours is conditional on us securing the minimum number of bookings required to operate the tour and to ensure an enjoyable group atmosphere. Where sufficient numbers cannot be achieved, we reserve the right to cancel or change a scheduled tour. Please also see clauses 19 and 20. We will endeavour to make any decision to cancel or significantly change a tour no less than 60 days prior to the scheduled departure date of the tour but in any event will notify you no less than 30 days prior to the departure date of the tour.

4. If you have any special requests (including dietary requirements) you must notify us in writing at the time of booking. Please note special requests cannot be guaranteed. Failure to meet any special request will not be a breach of contract by us. Confirmation that a special request has been noted or passed on to the supplier of any service(s) or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed by us in writing, all special requests are subject to availability. We cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as "standard" bookings subject to the above provisions on special requests.

Payment

5. To secure any booking, you must pay the applicable deposit of a minimum of £750 per person or full payment if booking 90 days or less before the start of the cruise. The deposit or full payment, as applicable, must be received by us within seven days of booking to ensure a place on the tour is held. Bookings will be automatically cancelled if the applicable deposit or full payment, as applicable, is not received by us within this seven day period and we will have no further liability to you. Any accommodation, sightseeing or flights we book for you which are separate to those stated in your itinerary are not included in the deposit or tour price. An extra payment will be required to cover the costs of these additional services, and these services will not be booked until both your holiday deposit and additional service costs are paid in full.

6. Deposits are non-transferable and non-refundable except as expressly set out in these terms and conditions. We therefore recommend that you have adequate insurance to cover this.

7. The balance of the tour price (after deduction of the applicable deposit) must be received by us no less than 90 days prior to the start of your tour. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in these terms and conditions depending on the date we reasonably treat your booking as cancelled.

8. Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until a contract between us comes into existence. After that point, your agent will hold the monies on our behalf until they are paid to us. For flight inclusive bookings, all monies paid to any authorised travel agent of ours for your holiday with us will be held on behalf of and for the benefit of the Trustees of the Air Travel Trust subject to the travel agent's obligation to pay such monies to us in accordance with our trading terms unless we fail. In

the unlikely event of our financial failure, all monies then held by the travel agent or subsequently paid by you to the travel agent will be held by the agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation on the agent to pay such monies to us.

Credit & Debit Card Payments

If you pay by credit or debit card the following fees will be added to your holiday price.

Fee on Deposit Fee on all other payments

Debit Card 0% 0.125%

Credit Card 1.5% 1.5%

Your contract

9. Subject to availability we will confirm your booking verbally (if you have made a telephone booking) or by email (if you have made an email booking). For all other bookings we will confirm your booking by issuing our confirmation invoice. Even if you have received verbal confirmation or email confirmation we will also send you a confirmation invoice. This invoice will be sent to the lead name on the booking ("Lead Name") or your Travel Agent. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We cannot accept any liability if not notified of any inaccuracy in any document within 14 days of our sending it out (5 days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.

10. A binding contract between you and us comes into existence when we confirm your booking verbally (for telephone bookings) or when we dispatch our email confirmation to you (for email bookings) or when we dispatch our confirmation invoice for all other bookings.

We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim") (except as set out below). We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the Courts of England and Wales only unless, in the case of court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the courts of your home country or those of England and Wales.

If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).

What are your tour obligations?

11. (a) You must follow the Cruise Director's instructions at all times to ensure on tour safety. You acknowledge that failure to do so will result in restricted access to areas on tour, or if necessary for your own safety and/or that of other passengers, withdrawal from the tour. (b) If we, or our staff or suppliers are of the view you are negatively affecting your own health, safety or environment or that of other passengers, we can oblige you to withdraw from the tour immediately. We will not be liable to you for any loss, cost or damage resulting from your withdrawal. If you are withdrawn from the tour, you must make your own return travel arrangements at your own expense. (c) You must make your own enquiries regarding your tour, including being aware of any relevant government travel or safety warnings.

Tour price

12. (a) We reserve the right to increase/decrease our advertised tour prices at any time before your booking is confirmed. We also reserve the right to correct any errors in any tour price. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Once the tour price has been confirmed at the time of booking, clause 13 below will apply. (b) We reserve the right not to honour any published prices that we determine were erroneous due to printing, electronic or clerical error.

13. Once your tour price has been confirmed at the time of booking, then subject to the correction of errors, it will only be increased or decreased in the following circumstances. A surcharge or refund (as applicable) will be payable, subject to the conditions set out below, in the event of any change in our transportation costs or in dues, taxes, fuel or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or in the exchange rates which have been used to calculate your tour price. Even in the circumstances set out in above, only if

the amount of the increase in our costs exceeds 2% of your tour price (excluding insurance premiums and any amendment fee) will we levy a surcharge. If any surcharge is greater than 10% of your tour price (excluding insurance premiums and any amendment fee), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment fee) or alternatively purchase another tour from us - see clause 19. You have 14 days from the issue date printed on the surcharge invoice to tell us if you wish to cancel or purchase another tour where applicable. Otherwise, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the tour

price or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the tour price due to contractual and other protection in place. A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. No surcharge will be levied within 30 days of departure. No refund will be payable if any decrease in our costs occurs during this period either.

Tour features

14. The features of the tour are set out in the tour brochure.

15. We make no representations about the features of any tour other than those expressly set out in the tour brochure and these terms and conditions.

Brochure validity

16. The tour brochure and these terms and conditions are valid for the departure dates as stated in the tour brochure unless extra dates are

added or otherwise expressly advised by us.

Variation or cancellation by us

17. We start planning the tours we offer many months in advance. Occasionally, we have to make changes to and correct errors in the details of advertised tours both before and after bookings have been confirmed and cancel confirmed bookings.

18. In the event of industrial action affecting air, rail, cruise or other tour related transportation we will make every effort to contact the lead name and advise of alternative arrangements (if any). However, if contact is not made, you should phone 0800 270 7017.

19. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Due to the nature of our itineraries, which are dependent on the safe navigation of national and international waterways over which we have no control, it is not always possible for our vessels to sail or call at all ports as planned. Unfortunately this is an inherent risk in sailing which you must accept.

The captains of all the vessels we use retain the ultimate right to deviate from or change any particular itinerary where they believe it necessary to so, for example in the interests of the health and safety of passengers. Most changes made to a confirmed tour are minor. Examples of what we both agree to be minor changes are changes of vessels to one of the same class for the whole or part of your tour, changes to vehicles used for transfers and excursions,

changes to planned excursions, changes to hotel accommodation to that of an equivalent standard including the substitution of accommodation to on-board our vessels, changes of dock location, changes to sailing times, and the substitution and/or removal of ports of call. Occasionally, we have to make a significant change to or cancel a confirmed tour and we must reserve the right to do so. A significant change is a change made before departure which, taking account of the information you give us at the time of booking or which we can reasonably be expected to know as a tour operator, we can reasonably expect to have a significant effect on your tour. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, you will be offered the choice of the following options:- (a) (for significant changes) accepting the changed arrangements or (b) purchasing alternative arrangements from us, of a similar standard to those booked if available, with you paying a supplement if the alternative arrangements are more expensive than those originally booked or (c) cancelling or accepting the cancellation and receiving a full refund of all monies you have paid to us. Please note, the above options are not available where any change made is a minor one.

20. If we have to make a significant change to or cancel a confirmed tour, we will in addition to the options set out in clause 19 pay you reasonable compensation if and as appropriate subject to the following exceptions. Compensation will not be payable and no liability beyond offering the options set out in clause 19 can be accepted where (1) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) we have to cancel because the minimum number of bookings necessary for us to operate your tour has not been reached - see clause 3. No compensation will be payable and the options set out in clause 19 will not be available if we have to cancel as a result of your failure to comply with any requirement of these terms and conditions entitling us to cancel (such as paying on time). A change of flight / Eurostar time of less than 24 hours, airline (except as specified in clauses 48-51 "Flights"), type of aircraft (if advised) or destination airport will all be treated as minor changes.

21. Very rarely, we may be forced by Force Majeure to change or terminate your tour after departure but before the scheduled end of your time away. If this situation does occur, we will be unable to make any refunds (unless we obtain any refunds from our suppliers which we do not use to pay for alternative services), pay you any compensation or meet any costs or expenses you incur as a result.

Amendment or cancellation by you

22. If you wish to make any amendments to your confirmed booking you must notify us in writing as soon as possible. It may not always be possible to make such amendments. Where we can, an amendment fee of £50 per person per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. A change of tour dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the tour price where, for example, the basis on which the price of the original tour was calculated has changed.

23. You may cancel your booking by notice to us in writing and payment of the applicable cancellation fee as shown below. Cancellation notifications are not effective until received by us in writing (if received by us on a weekend day or public holiday the notification will be treated as having been received by us on the next working day).

The following cancellation fees apply to each individual person who cancels and where shown as a percentage are based on the total cost of the arrangements which are being cancelled excluding any insurance premiums, amendment fee or previously incurred cancellation charges which are all non-refundable in the event of your cancellation:

Cancellation Fees

Period before your tour commences within which written notification of cancellation is received by us

Cancellation period Fee per person

91 days and over Loss of Deposit

90 days to 60 days 35% of tour price

59 days to 30 days 50% of tour price

29 days or less 100% of tour price

NB Transferring to another date is treated as a cancellation and the cancellation fees above will apply. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

Our liability

24. We will ensure that the tour arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these terms and conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted tour arrangements are not provided as promised or prove deficient as a result of the failure of us, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted tour arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

25. We will not be responsible for any injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -

- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or

- the act(s) and/or omission(s) of a third party not connected with the provision of your tour and which were unforeseeable / unavoidable or

- Force Majeure (as defined below).

26. We cannot accept responsibility for any services which do not form part of our contract with you. This includes, for example, any additional services or facilities which any hotel or other supplier agrees to provide for you where the services or facilities are not advertised in our tour brochure as part of your tour and we have not agreed to arrange them as part of our contract and any excursion or other services you purchase during your tour. Where any such excursion or services are purchased through or with our assistance, please note that we act only as booking agent. Your contract will be with the operator or provider of the excursion or services in question. We have no liability in relation to the same. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

27. The promises we make to you about the services we have agreed to provide or arrange as part of our contract and the laws and regulations of the country in which your claim or complaint occurred will be used as the basis for deciding whether the tour arrangements in question had been properly provided. If the particular arrangements which gave rise to the claim or complaint complied with the then applicable local laws and regulations, the services will be treated as having been properly performed or provided. This will be the case even if the arrangements did not comply with the laws and regulations of the UK which would have applied had those arrangements been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable tour participant to refuse to take the tour in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in clause 24.

28. We do not make any representation or commitment that all services will comply with applicable local laws and regulations and failure to comply does not automatically mean we have not exercised reasonable skill and care.

29. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £1000 per person affected unless a lower limitation applies to your claim under this clause or clause 29 below. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment fees) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 30 below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your tour.

30. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea or rail carrier to which any international convention or EU regulation applies, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if found liable to you on any basis is the most the carrier concerned would have to pay under the international convention or regulation which applies to the travel arrangements in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens Convention for international travel by sea (as amended by the 2002 Protocol with effect from 31st December 2012) and COTIF, the Convention on International Travel by Rail). Please note: where a carrier or hotelier would not be obliged to make any payment to you under and in accordance with the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the claim in question. Copies of the applicable international conventions and regulations are available from us on request.

31. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses including self employed loss of earnings.

32. You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to co-operate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

Carriers

33. The carriers (including airlines, rail carriers and sea carriers used in association with the tours) are not responsible for statements in the tour brochure or any of its features.

34. The applicable conditions of sale / carriage in use by the carriers will apply to you. These may limit or exclude the carriers' liability to you, usually in accordance with international conventions. Copies of these are available on request.

Force Majeure

35. Except where otherwise expressly stated in these terms and conditions we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of Force Majeure. Force Majeure means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events are likely to include (whether actual or threatened) war, terrorism, exceptional water levels, lock damage, fire, flood or any other unusual weather conditions, loss of power, epidemics or pandemics, industrial disputes, slow-downs or other strike activities, riots or civil disturbances, acts of government, government agencies or other authorities, inability to obtain any necessary licence or consent through no fault of ours and any other event or circumstances beyond the control of us or any supplier of any part of your tour.

Risk and travel insurance

36. You acknowledge and accept that there are inherent risks associated with our tours for example events of Force Majeure, hazards of travelling in undeveloped areas, travel by boat, train, automobile, aircraft or other means of transportation particularly in underdeveloped countries or more remote locations, forces of nature, political unrest and accident, illness, epidemics or pandemics in regions without means of rapid evacuation or medical facilities. Baggage is entirely at your risk during the tour. We cannot accept any liability regarding the provision of medical care or the adequacy of any care that may be rendered.

37. Except as expressly set out in these terms and conditions you agree that we cannot accept any liability for, and you discharge and release us from all claims arising from or connected with any loss or harm suffered by you arising from any risk referred to in clause 35 or any other risk which you should have reasonably recognised as being inherent to your tour.

38. We strongly advise you to take out adequate and appropriate travel insurance to cover as a minimum cancellation by you, loss of luggage, early return following death of a relative as defined in the respective proposal forms or emergency repatriation in the event of accident or illness for example. Please read your policy details carefully and take them with you on your tour. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

Itinerary changes and travel advice

39. During local or national holidays, certain facilities such as museums and restaurants, sightseeing tours and shopping may be limited or not available. Alternatives will be offered if possible.

40. The Foreign and Commonwealth Office may have issued information about your tour destination. You are advised to check this information at www.gov.uk/foreign-travel-advice.

Smoking

41. Smoking is not permitted inside tourist coaches or indoors on any ship and such other places as are prohibited by us or our suppliers from time to time. Smoking is not permitted on the balconies of our river cruise ships. We will use reasonable endeavours to ensure there are frequent stops on any coach trip and there are permitted areas outside decks on-board some cruise vessels which are available for smoking, however we cannot guarantee these facilities will be available.

Baggage allowance

42. You are entitled to carry one suitcase per person with the total sum of its length, width and height not exceeding 160cm (62 inches) and weight 20kg (44 lbs). Personal and valuable items such as make-up, cameras, medication, passport, money/ credit cards etc. should be carried in a travel bag or on your person. You must ensure that luggage meets the weight requirements as overweight or oversize items will not be carried. Some carriers may impose a small surcharge per day for a second suitcase per person. Excess baggage is always at your cost.

Young travellers

43. Travellers who are less than 21 years old on the departure date must be accompanied by and share a cabin/room with an adult aged 21 or over. Children under 12 years of age are not accepted. This is a condition of carriers and cruise operators.

Complaints

44. If a problem occurs during your tour, you must advise our representative immediately so that steps can be taken to resolve the matter and you can continue to enjoy the remainder of your tour. You must also advise the supplier concerned. If you remain dissatisfied, any complaint must be made in writing to us giving full details within 30 days of the end of the tour. If you fail to follow this simple procedure, your right to claim compensation you may otherwise have been entitled to may be affected or even lost as a result.

Tour price and duration

45. All prices in this brochure are quoted in English pounds (Sterling). All prices in this brochure are believed to be correct to the best of our knowledge at the time of printing but errors may occur and prices are subject to change. You must therefore ensure you check all details of your chosen tour (including the price) with us or your travel agent at the time of booking. The number of days duration stated in each itinerary includes day of departure and day of return.

Included in your fare

46. All airfares from the UK (unless specified at the time of booking, e.g. selected special offers), coach travel, all cruise travel, services of a Cruise / Tour Director (if applicable), airport transfers, port charges, meals, accommodation, sightseeing and admissions and other services as expressly indicated in the itinerary, all gratuities and tipping on land tours and river cruises except as set out below.

NOT included in your fare

47. Gratuities and tips to any staff on cruise ships not operated by us (unless otherwise expressly advised), meals not specified in the itinerary, drinks unless otherwise stated, laundry, passport fees, expenses of a personal nature, travel between train stations and any other items which are not expressly included in the cost of your tour. Changes to flight schedules may require additional overnight accommodation at either commencement or completion of tour which is at your own expense.

Airfare conditions

48. Your reservations consultant will book the most appropriate fare for your tour. Air travel is based on a specific class and is subject to availability at time of booking. If booking a promotional cruise, all inclusions and conditions may differ. Please check promotional booking conditions. Full details and conditions may be obtained from your travel consultant. Changes to original tickets will incur amendment or cancellation fees, are subject to availability and surcharges may apply. Please see clauses 21 and 22 above. Please note: all airfares are subject to routing restrictions. Airfares and applicable taxes are subject to increase without notice due to fare and tax changes, surcharges dependent on class available at time of booking and other factors outside our control. Please contact your travel consultant for the applicable rules and regulations.

Flights

49. For flight inclusive holidays, the flight timings given on booking are for general guidance only and are subject to change. The latest timings will be shown on your confirmation invoice. However, the actual times will be those shown on your tickets which will be dispatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs.

50. In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a "Community List" which contains details of air carriers that are subject to an operating ban within the European Union. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm. We are also required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. Any change in the identity of the carrier, flight timings, and/or aircraft type (where advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these terms and conditions. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 19 and 20 will apply.

51. If you suffer a delay in your outbound travel arrangements, we will do our best to ensure you make the start of your tour or, if this cannot be achieved, join it as soon as possible. Any costs we incur in making any alternative arrangements in this situation will be your responsibility. In the event of a flight delay, the airline concerned may provide refreshments and/or other assistance depending on factors such as the length of the delay, time of day and number of passengers affected. We cannot accept liability for any delay which is due to any of the reasons set out in clause 25 (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time).

52. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If the airline does not comply with these rules, you may complain to the CAA on 020 7453 6888 or by e-mail to passengercomplaints@caa.co.uk or see www.caa.co.uk - Referring Your Complaint to the CAA.

Transfers

53. (a) Airport transfers are only available on the first and last day of your tour and at times we designate. (b) Transfers outside these times will be at your expense and must be secured by your own arrangements. (c) Passengers who have purchased our pre and post tour hotel accommodation will be provided airport transfers to/from their hotel in the tour start or end city only, on the day of the pre or post accommodation booking. (d) No refund will be given for unused transfers. (e) Transfers cannot be routed to other pick-up points or destinations. (f) If you miss the pre-booked transfer you will be responsible for making your own way to the tour departure point, at your own expense. (g) Airport transfers may be group transfers scheduled to coincide with multiple flight arrival times.

Hotel accommodation

54. IMPORTANT: Unless otherwise expressly stated in the description of the tour in question or expressly advised by us to you, overnight accommodation required to meet tour and/or flight connections is not included in the tour price and is at your own expense. For any accommodation included in the tour itinerary, we reserve the right to substitute hotel accommodation of a similar standard in the place of the advertised hotel. Although we have taken reasonable steps to secure the most suitable hotel accommodation in the area of the tour we are not liable to you for the quality, size or fitness of the hotel rooms.

Passports and visas

55. British passport holders are recommended to have a valid passport with at least 6 months validity from return date. If your passport has less than 6 months validity from the return date, then a waiver form must be signed. It is your responsibility to ensure any visas required for countries to be visited on the tour have been obtained prior to the tour departure date. Failure to obtain correct documentation will mean you may be unable to participate in particular shore excursions and may be denied boarding and/or entry into certain countries. Passport and visa entry requirements and costs are your sole responsibility. We cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

56. A full British passport presently takes approximately 4 to 6 weeks to obtain. If you are 16 or over and have not yet got a passport, you should apply for one at least six weeks before your departure from the UK. The UK Passport Service has to confirm an applicant's identity before issuing their first passport and will ask them to attend an interview in order to do this. If you are not a British citizen or hold a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) you're travelling through and to which you are intending to travel. Please note, all requirements may change and all clients must check the up to date position in good time before departure with the Embassy or consulate of the country(ies) you are travelling through and to.

57. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org. Information on health abroad is also available on www.nhs.uk/Livewell/Travelhealth. At the time of publication of this brochure, we are not aware of any compulsory health requirements applicable to British citizens taking any of the holidays featured in this brochure.

For holidays in the EU/EEA you should obtain an EHIC (European Health Insurance Card) prior to departure from www.ehic.org.uk. An EHIC is not a substitute for travel insurance. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. Please therefore check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information.

It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

Financial security

58. We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 9294). When you buy an ATOL protected flight or flight inclusive holiday* from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

*The flights and flight- inclusive holidays we arrange are ATOL protected providing they are made available in the UK. For further information visit the ATOL website at www.atol.org.uk.

59. For passengers travelling on Eurostar return or travelling on a cruise only holiday, your holiday will be covered by ABTOT. As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT number 5248), we have provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992. In the event of insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly from us. In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled, you may claim repatriation to the starting point of your non-flight package.

Cruise / Tour participation

60. Additional to clause 2, you acknowledge that while there is an elevator on-board it may not access all decks. In addition standard cabins and bathrooms have significant thresholds and cabin doors which limit access and may not be wide enough to allow access by many wheelchairs. You may not be able to participate in some activities either on board the ship or onshore at all ports of call if it is not safe for you or others do so or where it is not operationally feasible. You must be physically fit to undertake any tour and must be self sufficient and/or must travel with a companion able to provide any assistance needed during the tour, we regret we cannot provide a companion to assist you throughout your tour.

Currency and credit cards

61. Most countries visited use the Euro, although some still have their own currency. For small purchases ashore or in small towns, local currency is advantageous. Many locations accept major credit cards. Cash machines are located on shore at some stops. Prior to departure you should confirm that your card and PIN will work in your destination countries. All purchases on-board are charged to your shipboard account. The on-board currency is the Euro. Shipboard accounts may be paid in Euros or by credit card.

Clothing

62. We recommend casual and comfortable clothing. Please bring comfortable walking shoes for sightseeing. Dinner attire is smart casual - open-neck shirts, trousers and dresses. Coats and ties may be worn but are not required. The Captain's Welcome and Farewell Dinners are dressy but not formal. For the winter months, we recommend a warm coat, gloves, water-resistant footwear and an umbrella. Laundry facilities are available on-board for a fee.

Cruise cabins

63. Tour price is based on the cruise cabin category as indicated on each tour page. Upgrades to other cabin types are available at additional cost. Please note that generic cabin requests are a request only and cannot be guaranteed.

Deck Plan and Cabin Plans

64. The deck plans and cabin layouts / sizes are artists impressions and are to be used as an indication only and are subject to change.

Cabins in tour brochures are not drawn to scale.

Noise, vibration and odour

65. While we take reasonable steps to minimise noise, vibrations and odours on the cruise ships, you acknowledge and accept that some noise, vibration and intermittent odours may be experienced on vessels and that we will not be liable to you in relation to such noise, vibration or odours.

Docking position

66. During port stops, ships may dock side-by-side, obstructing views and requiring you to pass through other ships to embark and disembark.

Cruise Director

67. An experienced English-speaking Cruise Director accompanies every cruise. They are there to ensure your comfort, answer your questions and make your holiday relaxed and memorable. Cruise Directors are employed by us.

River cruise dining

68. Dining rooms are single, open-seating and unreserved. The restaurant manager is responsible for the seating arrangements. The Terrace is unable to seat all guests at one time due to its size and is therefore available on a first come, first served basis.

Electricity

69. On-board electricity is 220v - you will need a plug adaptor to use your electrical items.

70. All river cruise ships have hairdryers available.

WiFi

71. Although complimentary WiFi is available on-board, the ship is a moving vessel. Connection speed will vary and can be slow at times depending on where the ship is positioned, number of users and the information being downloaded. There may be occasions when no signal is available, for example in a steep sided river valley. We do not guarantee the availability and quality of internet connections and no refund will be paid for any problem which may be experienced.

Cruising itinerary changes

72. In the event of water level problems on stretches of any river, it may be necessary to operate part of the itinerary by motorcoach.

The cruise companies and we reserve the right to cancel, advance or postpone any scheduled cruise/ tour and/or sailing date and may, but are not obligated to substitute another vessel. Except as otherwise expressly set out in these conditions we shall not be liable for any loss whatsoever to tour/cruise participants by reason of any such cancellation, advancement or postponement. The cruise companies and we reserve the right to change the itinerary whenever conditions, in the opinion of the Master of the Ship or local waterways regulations, render it advisable or necessary. The cruise companies and we will not be responsible for any loss or expense caused by reasons of such changes except as otherwise expressly set out in these conditions.

River cruising medical services

73. Ships do not carry a doctor on-board, however due to close proximity to land, medical services can usually be called rapidly. Medical costs are at clients own expense. WE STRONGLY RECOMMEND SUITABLE AND ADEQUATE TRAVEL INSURANCE.

River cruising on-board language

74. On-board language is English. All staff, crew and tour guides speak English and all announcements and lectures will be made in English.

Mini-bars and safes

75. Our river cruise ships have a complimentary mini-bar in the Owner's One-bedroom Suites. Grand Balcony Suites also have a mini-bar at your own expense. Other cabins have a mini-fridge. All cabins have a safe.

Single accommodation

76. Two dedicated single cabins are available on each ship. A limited number of category E, D Staterooms and Emerald Panorama Balcony Suites are available at a single supplement rate for each cruise. Please contact us for price information.

77. (a) If you are willing to share a room with another single traveller of the same gender, you must pay the single supplement rate. If you remain matched throughout the entire cruise, you will be refunded the single supplement rate within two weeks of completion of the cruise. (b) We accept no responsibility for the suitability of the allocated rooming partner. (c) If at any time during the cruise, you consider your rooming partner unsuitable; we will use reasonable endeavours to arrange single accommodation for you for the remainder of the cruise, subject to availability, using the pre-paid single supplement rate. (d) A limited number of single rooms are available at a single supplement rate for each cruise. Single rooms are smaller than twin rooms and may not be available. You acknowledge that if there is no availability of single accommodation for the remainder of the cruise, you will be required to continue to share with your nominated rooming partner of the remainder of the cruise.

Sightseeing tours

78. It is not possible for large coaches to be used for some city sightseeing. Many towns and cities will be visited by way of walking tours and accordingly, a reasonable level of fitness is required. For river cruising, clients must be able to climb ramps. For coaches, ship embarkation/disembarkation (depending on river levels) and attractions, these may have a number of steep steps.

Optional tours

79. Additional activities undertaken by you such as sightseeing tours purchased by you in addition or instead of those activities outlined in this brochure are not included in your tour price and incur an additional cost. Additional activities are subject to availability, seasonal and operational factors. Some activities require a minimum and maximum number of participants to operate.

Pictures, images and information

80. Our Emerald Waterway's ship building programme is due to be completed by March 2014. The images provided are artist's impressions. All cabin plans and cabin descriptions are therefore only provided as a general outline of the layout and features that are currently envisaged. The actual layout of your cabin and its features may subsequently differ.

81. Maps or cruise/tour depictions contained in the brochure or any other publications/brochures are intended as an indication only and should not be relied upon as the actual route taken during the tour.

82. All images in tour brochures represent typical scenes and descriptive detail for each tour. However, it is possible that the particular subject matter may not be seen or experienced on tour. Also, some pictures may have been digitally enhanced.

83. All offers and pricing are subject to availability at time of booking.

84. These terms and conditions may be subject to further changes by us from time to time and are shown on our website.

Help understanding this contract

85. If you do not understand the terms and conditions, or any aspect of this contract, please seek advice from an appropriately qualified professional.

All our trips are approved and protected by at least one of the following: